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"Sam at the front desk was wonderful. Even remembered the room we preferred. "

"Phenomenal "

"The staff was great. We checked in around 8pm and discovered there was a problem with our air conditioner. They came to the room that night to attempt to fix it and offered us another room for the night when they couldn’t. Then the next morning they got a technician to come and work on it. We went out for the day and returned to a super chilly room. Also upon check out, they waived the resort fee because we had that problem. Great customer service!!!"

"The rooms are cleans and actually pretty good size. "

"Great location and we loved the tranquility pool. The rooms were comfortable and clean. Lots of places to hang out and chill."

"Excellent experience "

"Truly beautiful custom century hotel, sitting on one of the few beaches in Key West"

"This was a great place. We will return. "

"Beach view was spectacular and restaurants were great! The rooms could use more "hooks" on the back of doors to hang things and a few more lighted mirrors. The staff was wonderful!"