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"I keep coming back to this hotel because of the location, but honestly it is a disappointment every time. The rooms are dated, the carpets are old and worn, and the elevators are slow. The door to my room was broken, so every time I wanted to leave for food or go to gym, I had to go downstairs, alert the staff, go back up, and wait for security to come and let me in. The process took as much as a half hour every time I wanted to get back in. I stopped leaving my room because of it. I have a Hilton Honors, but it didn't stop me from being charged for Internet. If you are flying in and out of ORD, this is a convenient hotel, but for the money there are so many better options. "

"Swissotel was a nice option for our "con-ing needs". We stayed here for two nights in order to attend an annual con, C2E2. The room provided us with pretty much everything that we needed, especially location within walking distance of the Metra line that drops you right at the convention center (which is one of the main reasons that we selected it). We sort of look for two things in hotels for these types of events: comfort and price. Simply put, the Swissotel price was absolutely right and that, combined with it being a nicer property in a perfect location, made it EXACTCTLY what we needed. We would definitely use it again next year. The only downside is that it is not really in or even near a good part of the Chicago restaurant scene...but Chicago has great transportation options so that is not really that big of a deal."

"Clean room, quiet safe area, nice walking distance to the lake or shopping. Lovely staff. "

"The room was decent"

"This was a great price for a great stay!! Central to many locations downtown! I am planning to book this hotel again in the future!"

"Our favorite place to stay in Chicago by far!"

"Easy access to visiting spots. . "

"Room was clean, but cheaply remodeled and nothing really special."

"The room was clean and spacious. Breakfast was good and staff was very friendly and ready to assist. "