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"Perfect hotel and conditions "

"Excellent especially the rooftop pool and hotel is very clean and staff is amazing. Will be back! "

"My family had an amazing time Universal Cabana bay. They definitely made our trip fun and convenient. I'm looking forward to coming back. "

"The hotel in general is outdated. Even when the room service is good the rooms are so old that even clean looks dirty. In my experience the bathroom tub was broken and the toilet was not working well. On the other hand: it is near by everything. It is easy and cheap to move to parks, malls, the airport with uber. They offer free transportation to parks with reservations. For kids is very good because they have good size pools and a water park included with your stay. They also have a Starbucks. You can walk to restaurants and fast foods. The personnel in general are very kind. "

"I just didn’t like how you got to pay for breakfast and then when you pay for your breakfast, you can’t bring it in your room how about I got kids in my room I don’t want to let out this early in the morning. How about I didn’t want to wake up my whole family and when I was there, the TV wasn’t working, but everything else was pretty good."

"Room was too old the picture show online it’s different then what we saw actual"

"Clean room & pool area is great"

"Great and clean"

"Staff didn't speak English room was poor but bed was okay"