Luxury Hotels & Resorts in Southwest Houston from AU$167

"The bath towels had somebody’s hair on them, which is disgusting. There was no heat on the room and it was cold outside. The fan only blew cold air and it was 63 degrees in the room. I couldn’t sleep because it was too cold. Hotel stay was not worth $221. "

"My stay, picture was hanging off the wall screws on the floor. When I walked in to check in the front desk person was stuck in her phone and never looked up until I prompted and the door right by the front. She didn’t mention any amenities! Didnt reference deposit! They never cleaned the room or tried, didn’t vacuum the floors, take any trash, we had to keep asking for clean towels. There were things that were left in the room by previous guest like a fork and hair in the bathrooms. The pool was dirty! Definitely needs some updates! But besides that when we did speak to someone they were polite! "

"The room set back from the hallway kept the room nice and quiet. The parking situation needs some fixing though."

"The staff didn’t answer phone calls, fees were added on AFTER completion of the payment process for the room/booking.. Security was a joke & the room had damaged ceiling tiles.. The “mandatory security deposit” that was requested AFTER booking was later explained to be for PARKING at the hotel, which meant my “security” deposit would NOT be refunded to me as another employee explained when it was paid for. From trashy service, employees with horrible attitudes, hidden fees, and customer service from the bottom of a hell hole, this experience was the worst and I do not recommend."

"Has bed bugs so disgusting you have to move the mattress out to look really good. My daughter had gotten bit all over her arms and stomach. "

"Antonio, the front desk clerk, was amazingly nice. He made the check-in process smooth and brisk, like 2 minutes brick. He was very pleasant and informative. The location, as a Molecular Biologist whom works at several labs in the Medical Center, was perfectly placed. As a Houstonian, you are in Uber or Lyft distance for EVERYTHING like, Midtown, the Museum District, NRG, Houston Zoo. The hotel was clean and beautiful. The roof top pool and bar were so amazing. The shuttle to NRG for the Houston Livestock Show and Rodeo was a major thumbs up. My husband and I were grateful as we were able to drink with ease and not have to drive back to the hotel. The shuttle pickup and drop-off were perfect. I could not ask for a more better experience. The beds were a bit soft and the dresser has some knicks on it, but 10/10 I would recommend. "

"The rooms are small. The chair in the room is kids size. Horrible lighting in bathroom. The shower heads are different in depending on the room. No microwave in your room. "

"The staff was excellent and the room was clean. Kevinia in the restaurant was especially great!"

"Nice hotel friendly staff"