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"I have no issues with Hotel as it is pleasant and as expected for the price. Spa was not used because there was staf sickness and the spa staff sat in the staff room most of the day... Anyway my review is not about the hotel or spa but is about two staff in particular. Chantelle - upon arriving and checking in I had some questions and not only did she answer them excellently but she also did it in a way that felt personal to me. Like, I mattered. Like my experience and mindset, mattered. I have been to many hotels and stayed all over the world but she made me feel important to her in the sense of her responsibilities in her jobrole to make sure I was looked after and felt welcomed. She went above and beyond. Thank you. Tye - working on his own during the night shift he was able to help me with some trivial issues and actually was a pleasure to speak to. Very respectful and clearly experienced in hospitality. Credit where credit is due. people are so quick to complain but not to reward with praise. I know it is only text on a screen but Tye made me feel like a human that was seen and heard. Not just another guest of the hotel. Thank you for the conversation and information despite it being very late Tye. To the owners of the hotel, staff like these two people are a credit to your venue. There was another lady that was very kind. Her name was Priscilla and is a new member to the catering team if I am correct. Very lovely & passionate about making sure things are the best!"

"Lovely "

"Nice room, convenient location."

"Good location "

"A great welcome by all staff. Good food well served. Room was superb."

"The staff are all polite and helpful. Everywhere is clean and tidy. Next time i come to Southampton will definitly stay here."

"Staff lovely and approachable, very helpful but no heating in rooms, limited food menu"

"Yes - efficient and clean "

"Welcoming staff, clean rooms, cosy reception area, nicely decorated rooms and amenities. Chic bar/cafe/food and work area. Was perfect for my trip, close to the docks and centre of Southampton for tours, shopping and history."