Empire Hotel Group in South Bronx from AU$200

"The tv was not working. The shower pressure and temperature sucks. You’re either freezing or being burned. The hotel was not very clean. Would not stay here again. "

"I left a personal item behind in my room, but unfortunately when I called few hours after my check out, they told me that there was nothing left at my room. It simply disappeared???"

"Enjoyed my stay. Staff was amazing. Near everything. Clean rooms. Definitely recommend. "

"Great location, rooms was clean, would stay here again."

"Bathroom was small and in need of repairs, check in wait took longer than expected, and an extra facility fee was added when I arrived. "

"We stay here every time we’re in NYC. Love it. The breakfast vouchers are helpful as well. We’re not ones to stay in the room much when we’re on vacation so we don’t require much"

"Tiny room but very clean. Staff were not attentive at all. Charged for water stand without providing coffee or cappuccino at all. Best location for NYFW Sony Hall and great live music! "

"Clean room, nice staff, close to time square. "

"Overall, this was a really disappointing experience. The lobby itself is beautiful and has a great ambience, and the staff were polite. The rooms were clean and the basic amenities were fine. However, the biggest issue was that the hotel did not deliver what was advertised on Expedia. The room we received looked much older and more worn than the photos online and was definitely not in the same condition that was promised. We also specifically booked a suite with queen beds, but when we arrived we were given two double beds instead. When we brought this up, the hotel did not accommodate us and still charged the same price we originally paid, saying it wasn’t their problem since the booking was through Expedia. Another major downside was the parking. Because the garage is connected to the hotel, it costs $52 per day. If you take your car out during the day and need to re-enter, you are charged another $52. That’s in U.S. dollars, which makes it even more expensive for international travelers once conversion rates are considered. Overall, while the lobby and staff were nice, the room quality and the lack of flexibility with the booking made the stay not worth the price. I would not recommend staying here if you’re expecting the rooms to match the photos online."