Empire Hotel Group in Hell's Kitchen from AU$249

"This was a fantastic hotel, very accommodating. I was traveling from the south and I got to the hotel probably 2 1/2 three hours before check-in and I was able to check in early which was fantastic. The staff was great. The breakfast was fantastic. The hotel bar was great. The general area was good."

"I enjoy my stay"

"The bartenders were amazing and front desk staff very attentive. Great location! "

"I would give this hotel 0 stars if possible. We booked for 2 days, but the moment we entered the room it smelled heavily like marijuana. On top of that, the A/C was not working at all. The staff spent almost an entire day trying to fix it and still could not solve the issue. Only 5 hours before checkout they finally offered either a room change or a 50% discount for the stay. Since there were only a few hours left and we have kid sleeping in the room, we accepted the 50% discount instead of moving rooms. At checkout, they only gave us a 50% discount for 1 night instead of the total stay they promised, even though we left in horrible condition for 2 nights without A/C. The room also did not even have a microwave. When we spoke to the hotel manager, Sata, she was extremely rude and unprofessional. She literally said, “Do whatever you can, we will not give you more discount,” and also said it was “our bad luck” that the room had no microwave. Terrible customer service, terrible room conditions, and very disrespectful management. I would never stay here again and would not recommend this hotel to anyone."

"I had purchased 2 breakfasts for my stay for my mother. The morning of checkout, the hostess had me write my name and room number on the breakfast vouchers. It was scrutinized several times by our waiter at breakfast. Why? It was so bizarre. I paid for these myself. I have stayed once a month for a few months and this has never happened to me before. Sadly, the breakfast was not good as it used to be. It was inedible."

"Good and affordable no frills accommodation"

"The staff was fantastic! I am visually impaired and the staff were extremely attentive, making certain I was safe and able to get a taxi when needed. I will definitely return for my next trip to NY. "

"Room was very spacious with a large bathroom with a shower. The room and hotel have basic amenities, but this is no problem as 42nd Street, 10th Avenue and 9th Avenue have everything you would need. The hotel has some interesting spaces, an outdoor seating area, like a courtyard, and also some indoor areas with glass ceilings. It has a modern/retro, quirky design which made it an interesting and pleasant stay."

"Staff was very helpful. Our room clean and the breakfast was great. Definitely staying in this hotel when Im back in NY."