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"We stayed in an Ocean Deluxe Grand Room on the ground level and unfortunately the room condition was extremely disappointing. There was a very strong musty/mouldy smell throughout our stay that made the room feel damp and unhealthy. Honestly, I don’t believe rooms in this condition should be sold. To be fair, the staff and management genuinely tried to help. We raised the issue the morning after arrival and, due to the resort being full, they explained they couldn’t move us until Wednesday (3 days later). They arranged a deep clean, which we appreciated. Another Ocean Deluxe Grand Room became available on Tuesday in the next block, however it had the same strong smell, suggesting this may affect multiple ground floor rooms. What saved our experience here is that the staff were absolutely beautiful. They’re warm, caring and professional throughout. I truly felt sorry for them having to manage guest dissatisfaction around room conditions that seem beyond their control. We paid around AUD $600 per night excluding breakfast, so the room quality felt very hard to justify at this price point. There were definitely highlights though. Our kids loved the pools, water park, mini golf and buffet. We celebrated our anniversary at Takali Restaurant and the staff made it incredibly special. The CHI Spa was also fantastic and highly recommended. The resort has a lovely family atmosphere and wonderful staff, but the accommodation quality did not match the luxury branding or pricing."

"Amazing breakfast"

"The Club experience is one of the best we have experienced in the world (but it is expensive). We had fantastic service in the Club and the food, drinks and accommodation are amazing. Our food in all of the restaurants throughout our stay were fantastic, except for the Asian Buffet which was sub-standard (especially when you compare with the Sheraton Fiji Buffet dinners)."

"This is our second trip to the Outrigger, and it was once again really lovely. Most of the things I didn't like had to do with the excessive prices and fees that guests are charged. Things I liked *Facilities and rooms are well-maintained, modern and clean *Spacious room overlooking the ocean, with all the amenities you need (fridge, hair dryer, nice-sized bathroom, safe) *Afternoon snack & drink each day *Lots of activities for adults and kids (particularly enjoyed free use of snorkels) *4-5 restaurants to choose from (we liked the Sundowner Bar & Grill the most) *Bebe Spa experience was nice (the view is amazing up there) *Love that there is an Adults only pool and restaurant *Free wi-fi *Detailed information about amenities and services available through an app *Ability to track room bill through your TV *Channel ABC Australia was available (good for AFL fans) Things I didn't like *No options to purchase fruit or healthy snacks, which is a shame given that there are no shops near the resort. *No Fijian food on the menus *3% surcharge for payment with a credit card is insane when you're spending thousands on your room bill or accommodation payment *10FJD fee and 900 FJD max withdrawal using ATM *Hotel transfer cost is high, around 160 AUD (can get for 100 AUD elsewhere) *7.50 FJD for a 1 litre bottle of water (they only give you 1 complimentary bottle per day) *Although the views and the general experience at Bebe Spa were nice, the massage itself was pretty average"

"Friendly and helpful staff Property well maintained but needs more lighting at night Great location of room Great variety of food and drinks but need more restaurants Meal plan not fully all inclusive (ex: room service fees, 1 choice for lunch and 2 choices for dinner on a la carte menus) Buffet needs improvement Limited TV channels Minimal night entertainment Not able to US dollars on property"

"Breakfast is included which was a huge array of different foods and you could bring small Tupperware to take some “extras to-go” to munch on later! ;) The water snakes are NOT poisonous. Staff is great and helpful. There was an adult pool tha seemed more for Seniors. The main pool was nice, even with the week-behaved kids for the adults to hang out at with the swim up bar. The hibachi restaurant is awesome and so is the one on the little island for seafood! Make sure you make reservations in advance for the dinner! The waterfall close by is closed so I highly recommend you do the RIVER TUBING where they take you to a huge waterfall about an hour away from the hotel!!!! (Ask the hotel staff that scheduled events - brochure pic is included in my review) They have a salon and do an amazing job for hair services. They washed and braided my hair for a reasonable amount. The braiding here is exceptional! They use very good quality products and the braiding was FAST! Make sure to book with them! :) Book your travel to/from the airport in advance. We took the bus for $15 Fiji $ but took almost 3hrs with the bus stops."

"Paid for 2 x family vila and got 2 x standard rooms. With broken showers. Stain on bedsheets. 1 x smelly towel. Aircon remote in 1 x room didn’t work and the other room had water leaking from aircon pipe. Worst experience for me and my guests in my birthday. Need a refund for my downgrade that never happened. Music going on till 10:30pm. I was then shifted to a room at 11:30pm as they couldn’t find a remote control to turn the ac off. Please avoid this vila at all cost."

"All good "

"Broken floor board outside back door. Back area of house generally untidy."