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"Clean room. Most of the staff are nice and helpful especially Mr. Yamamoto. He is very nice and considerate. One of the day we stayed was raining heavily and our shoes got wet. He worried that we'd be cold and took the initiative to lend us an electric kettle to boil water."

"Good location. Good buffet dinner and breakfast."

"Our stay was amazing! Loved the onsen and dinner experience at the Japanese restaurant on site. Also very easy access to Mt Komagatake Ropeway, where we got excellent views to Mt Fuji at the top! "

"great place to stay"

"The food was amazing. The hotel is clean and the staff is friendly. "

"Nice place, but dinner and breakfast take very long (traditional but long). It was overall an amazing experience, but the place is slightly old and in the rooms you can see marks on walls. "

"My husband and I stayed here for two nights and we loved it especially the roof top views is gorgeous, they offer welcome tea and snack by the same floor of roof top (8th F), we were lucky it was sunny on the day went up the rooftop and felt very chill enjoying the town and water while enjoying the afternoon tea time. We booked this private bath tub half outdoor room and we really enjoyed soak the hot springs whenever we like. The only thing I would suggest is the hotel could provide shuttle service for in and out the Atami station or town center, it is about 1 mile (20 mins walk). "

"Beautiful accomodation. Is a little out of the e way and hard to get to from Odawara station with a long bus ride to get to the accomodation. View of Fuji was majestic and the facilities at the apartment were top notch. Need better English instructions to use the foot bath and the projector. A room guide would be very useful as the portal doesn’t have all information required "

"Disappointing. Booked as a treat. Not met by any staff on arrival. Instead staff wanted times for dinner and breakfast … insistent on both before we had even been taken to room. Taken to room we had not booked with a broken bed in it. Had to explain room we booked was Tatami/Japanese not western. Waited 30 minutes for staff to speak to owner before room changed. Dinner - was booked for 8.30pm in response to staff demand. 8pm staff demanded we go to dinner directly after onsen. Told us dinner had been waiting cooked for 20 mins! "