Holiday Homes in Shuzenji

"Room was spacious and gorgeous. Dinner was absolutely delicious. Staff comes and makes your bed for you while you’re at dinner. Golf course was super fun and beautiful."

"Lake Side Grill dinner and breakfast smorgasboards - was well worth the money — room was roomy and comfortable - view was spectacular "

"Apart from the check-in process, everything was perfect. This is a self check-in, although I had issues, there is a contact number and they were super helpful. "

"Yes"

"This is our third trip to this hotel. What I noticed was it was more crowded. Instead of an easy access to go to breakfast or dinner , there is a QR code to make breakfast and dinner reservations. It was difficult for me since the QR code was not in English and ai had problems using this format. We didn't try the onsen , but decided on getting a room with an outdoor hot tub. Also when we were leaving, I sent the luggage by QR code only with the help of the reception staff. It should make things easier, but I beg to differ. This hotel has become a little too popular, more people than I would like. The food at the buffet remains the same. Nothing spectacular. "

"The room was VERY spacious and clean. We appreciated the lobby area and while we didn't get the breakfast option, there was a vending machine in the lobby that required us to download an app to use. Unfortunately with us being from USA, to text us to confirm that we wanted to load the app didn't work correctly and we didn't receive the text. What we should have done was purchase food, snacks, drinks from Odawarai station. We did a day trip to Owakudani and on the way back via train, we got off on the next stop because there was a Lawson's across the street from the train station. We loaded up on food, snacks, and drinks and jumped on the next (every 15 minutes) train to Kawakidani. Rakuten Stay Terrace also had a gas grill on the balcony and we should have grilled a few items. Next time! "

"Clean room, nice staff, breakfast can be improved since it felt a bit dry "

"This PROPERTY IS FALSE ADVERTISING! The rooms are nothing like shown in the photos. When I reserve the room, I thought I have a room with beautiful views, and an open Onsen. That was absolutely not what I got.They were also portraying a large, beautiful blue public Onsen on the property, but I was told that hasn’t even been built, and it was not on that property. This company lies to get bookings. The staff is nice and very cordial and the included Japanese style breakfast was great,l. The existing shared Onsens were small but clean and nice. My room was not very clean. The couch was dirty with long black hairs still on it. Too bad that I had higher expectations. Otherwise, it would’ve been OK. The owners and management must be held accountable for false ad advertising!"

"The lovely little Spa was in a quiet sleepy area with a few shops on the main road. The room was lovely and well equipped with all the usual amenities that you need and the outside garden was lovely and relaxing to view. The highlight of the stay was always mealtime and the service and attention of the staff was second to none they were all attentive and very helpful explaining the dishes and best way to eat some of the courses but Katatako was really great and deserves a special shout out for his service and thoughtful manner which was appreciated by us both. "