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"The hotel was at a very convenient location for travelling."

"The hotel location is ideal for taking the subway around Tokyo, with an entrance across the street. There is a nice park along the river with cherry trees and a playground only a couple blocks away. The breakfast was very good with no wait early in the morning. The combo washer/dryer in the laundry room does not dry clothes within the default washing/drying time (2.5 hours), so be prepared to add more time (no idea how much is needed) or hang clothes all over your room. There are a lot of clothes hangers provided, which I suspect might be for that intended purpose. We booked two rooms with a king bed each for our family of 4, with kids aged 10 and 7 each bed sharing with one parent (we often do this at home too, so pretty normal for us), and it was great. The beds are firm, which we like. The rooms benefit from luggage fitting under the bed."

"Nice hotel, near the Disney parks and a shopping mall. "

"A great hotel for international visitors. The staff speak English. There is a convenience store attached to the hotel, which is very helpful. It is not two centrally located, but is within walking distance of a train station which easily gets you into downtown."

"I booked the hotel 3 months early, that time my child is 12 years old, so I booked a room which allows 2 adults and 1 child to stay in. However, by the time we arrived at the hotel, my child just turned into 13 and the staff said the room was not suitable for us, but all other rooms were fully booked. We were disappointed with this system, this is too tricky because the child is actually 2-3 months difference on age, the figure and height stay the same, if a 12-year old child can fit in the room, why a 13-year-old not fit? I’d rather book a room with 3 adults, hope this can be fixed next time. "

"Coffee/tea lounge from 4-8 pm was a pleasant surprise. Massage chairs too! Staff very friendly and helpful. Would stay again. "

"Very helpful and friendly staff. The front desk employee Diana stood out, as she is very helpful, multilingual, and smart. If &Here was my company, I would promote her to a managerial or executive position. She would excel. The Onsen is clean and lovely, and a highlight of the hotel. Great to have a cafe at the hotel too. The hotel location in Ueno is superb. "

"Clean room, extremely friendly staff, air conditioning worked fantastically "

"Hotel vas very nice, good room but I think it’s overpriced, and I did not like that you have to pay for coffe, all other hotels in the chain had complementary coffe Other that that great location "