Saybrook Manor Hotels, Old Saybrook

"The negatives: the pillows had a bit of a smell (not the cases but the actual pillows); the bathroom smelled like it had been cleaned with a dirty sponge. The positives: the floor is laminate and so no icky carpet; the bed was comfortable and clean; heat/ac worked great; I felt safe there; it’s away from the noise of 95. This motel is really on par with the others in Old Saybrook. Alternatives are more expensive."

"When you walk in it stinks , pool wasn’t heated and they had no breakfast on site . Wanted a refund and staff refused. I got no accommodations or discount from property and after i give up with the pool staff than came to turn on heat too pool . I was very upset kids was cold I had to find other things out side of the property to entertain my kids ."

"My only issue was between the platform and the property my email giving access didn’t come until the evening so I had to call Marriott Bonvoy to communicate with them directly."

"Great "

"Amazing"

"Clean room and staff is friendly "

"Perfect!"

"This is a lovely motel located right on the Sound and all rooms face the water. The room was clean and relatively spacious, though most of the space was devoted to the kitchen and living areas. The bathroom was a bit small, as was the sleeping area. My family, including an elderly relative, traveled here for a family wedding in mid-April. The wedding was initially set to begin at 3:30 PM; check-in time is 4:00 PM. When I tried to arrange an earlier check-in time in advance, I was told that I would just have to take my chances because the motel was unwilling to guarantee an early check-in unless I also stayed the night before the wedding or paid a high hourly fee (i.e., roughly 1/3 of the room rate per hour of early check-in). Given that a significant percentage of the overnight guests were there for the wedding, and that one of the four rooms I reserved was for an elderly relative of the couple, I was taken aback by the motel management's rigidity. Fortunately, the couple was able to push back the time of the ceremony to accommodate their guests because the motel would not do so."

"I was first placed in a dirty room but they were very quick and efficient to move me which was great b/c I don’t like first floor rooms. In my second room on 2nd floor the window lock was broken so I couldn’t lock it. Uncomfortable but being in 2nd floor helped. Clock in the room nor working or unplugged?? Just used my fon for the clock. Breakfast area very clean and orderly and good. Parking lot had potholes but they were there fixing them today. Staff VERY friendly!!! "