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Reviews of Mercure Sao Paulo Jardins

3.5 out of 5
Mercure Sao Paulo Jardins
Alameda Itu, 1151, Jardins, São Paulo, SP

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1001 reviews" "
Rating 8 - Good. 397 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marisa

Stayed 12 nights in Mar 2024

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well located
Stayed 1 night in Jan 2024
Response from Lara C. Supervisora de Qualidade on 5 Feb 2024
Dear Mariana,It is always a pleasure to welcome you to Mercure SP Jardins, and we are happy with your kind comment, with a special thank you from our team. I am sure that your feedback will be an encouragement for us to continue to improve the quality of our services. For us, it is a satisfaction that everything was pretty nice, and we look forward to your next stay. Cordially

8/10 Good

Charles, League City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and convenient to good restaurants. The staff is spectacular!
Stayed 1 night in Jan 2024
Response from Lara C. Quality Supervisor on 5 Feb 2024
Dear Charles,It is always a pleasure to welcome you to Mercure SP Jardins, and we are happy with your kind comment, with a special thank you from our team. I am sure that your feedback will be an encouragement for us to continue to improve the quality of our services. For us, it is a satisfaction that everything worked as intended, and we look forward to your next stay. Cordially,

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great area but the hotel needs an upgrade
Stayed 1 night in Nov 2023
Response from Lara C. Quality Supervisor on 4 Dec 2023
Dear Bryan,Thank you for sharing with us your experience at Mercure Jardins.I inform you that your comments are very important and will be used constructively in the improvement of our service.I appreciate you telling us about your experience, and I hope you will give us the opportunity to better serve you in the near future. Sincerely

10/10 Excellent

Sylvio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mercure Jardins on 14 Nov 2023
Agradecemos a avaliação

10/10 Excellent

Sachiyo, New Bern

Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying at this hotel. Staff members were all polite and helpful. The restaurant at this place had great foods too.
Stayed 3 nights in Oct 2023
Response from Mercure Jardins on 14 Nov 2023
Agradecemos a avaliação

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Not so good hotel for the price they charge. Old facilities, long check-in process and lack of room cleaning service throughout the stay.
Stayed 3 nights in Aug 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities
The lower floors are noisy from bars and road.
Stayed 4 nights in Jul 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
few blocks from Avda Paulista, also many shopping areas, and restaurants, cafes, bars. We felt safe walking during the day and night too.
Stayed 5 nights in May 2023
Response from Peterson on 18 June 2023
Dear Maria.We appreciate your comments about your hosting.We hope to see you soon in our hotel.Peterson BustamanteMercure SP Jardins

10/10 Excellent

Mi

Liked: Cleanliness, amenities, property conditions & facilities
The location was great.
Stayed 4 nights in May 2023
Response from Peterson on 18 May 2023
Dear Mi.We are very happy about your comments regarding your hosting in our hotel.We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service.We thank you for sharing your comments with us and hope to see you back soon.Peterson BustamanteMercure Jardins

6/10 Okay

Paulo

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioned in my room was with problems. For the second time stay they informed that the breakfast was not included, they just recognized the mistake after I showed the confirmation email with the "free breakfast" very clear. The location of the hotel is very convenient. The breakfast was served at 6:45am and not 6:30am as show in the website. Time to find a option hotel for Mercure Jardins.
Stayed 1 night in Feb 2023
Response from Peterson on 30 Mar 2023
Dear Paulo.I appreciate your comments about your hosting in our hotel.I'm so sorry about the issues you have had in the hosting and I inform you that we are trying to solve this kind of problems with the team.We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service.We thank you for sharing your comments with us and hope to see you back soon.Peterson BustamanteMercure Jardins

6/10 Okay

Nathaniel

Liked: Staff & service
Disliked: Property conditions & facilities
Nice location and friendly staff but the rooms were dated and the pool wasn’t very deep.
Response from Peterson on 29 Dec 2022
DearWe are very happy about your comments regarding your hosting in our hotel.We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service.We thank you for sharing your comments with us and hope to see you back soon.Team Mercure SP Jardins

10/10 Excellent

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great service, nice rooms
Response from Peterson on 29 Dec 2022
Dear Fabian.We are very happy about your comments regarding your hosting in our hotel.We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service.We thank you for sharing your comments with us and hope to see you back soon.Team Mercure SP Jardins

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in the Jardins area, walking distance to a lot of shops, restaurants, and points of interest. Great breakfast, although repetitive.
Response from Peterson on 29 Dec 2022
Dear Miguel.We are very happy about your comments regarding your hosting in our hotel.We thank you for sharing your comments with us and hope to see you back soon.Team Mercure SP Jardins

8/10 Good

Maria Gabriela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. The property is nice. My only problem is that most staff do not speak any English. Only a few of the reception staff do. So ordering room service or asking for any help can be challenging if you don't speak Portuguese well.
Stayed 11 nights in Oct 2022
Response from Daniela P General Manager on 28 Oct 2022
Dear guest,We very much appreciate your comments regarding your stay at the Mercure SP Jardins Hotel.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great value.
Great location. Great room. All clean.
Stayed 1 night in Aug 2022
Response from Daniela P on 28 Oct 2022
Dear guest,We very much appreciate your comments regarding your stay at the Mercure SP Jardins Hotel.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our default home in São Paulo
THIS hotel has been our default home in São Paulo for quite a few years.
Stayed 1 night in Aug 2022

8/10 Good

richard

Stayed 2 nights in Jul 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Room layout was efficient, service was excellent and the front desk staff was terrific
Stayed 3 nights in Feb 2022
Response from Daniela P General Manager on 16 Feb 2022
Dear guest, We very much appreciate your comments regarding your stay at the Mercure SP Jardins Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service
X
Stayed 1 night in Feb 2022
Response from Daniela P General Manager on 16 Feb 2022
Prezado Hóspede, Muito obrigada por compartilhar sua opinião sobre o Mercure Jardins. É um grande prazer para todos nós sabermos da satisfação de nossos hóspedes sobre nossos serviços. Esperamos recebê-lo novamente em breve! Cordialmente,

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good Place To Stay- Basic, Safe and Clean
Hotel is good. A little worn. No USB charging ports in room. No toothpaste at front desk as I was out. Overall it was worth what I paid. Clean, safe and great location.
Stayed 1 night in Dec 2021
Response from Daniela P General Manager on 16 Feb 2022
Dear guest We very much appreciate your comments regarding your stay at the Mercure Jardins hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to see you again very soon. Sincerely,

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Ok
Stayed 4 nights in Dec 2021

8/10 Good

Julia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
O hotel está um pouco antiquado, precisando de uma reforma pra atualizar. E o quarto tem poucas tomadas perto da cabeceira, tive que carregar o celular longe. Fora isso, tudo ótimo: equipe super gentil e solícita. A localização não tem igual! Perto da Paulista e de restaurantes e lojas.
Stayed 2 nights in Nov 2021
Response from Gerência Geral on 5 Jan 2022
Prezada hóspede, Agradeço por nos contar sobre sua experiência no Mercure SP Jardins. Esclareço que estamos passando por uma renovação total de apartamentos com o objetivo de melhorar o conforto de nossos hospedes e, atualmente, já dispomos de 20% dos nossos apartamentos inteiramente reformados. Tivemos que fazer uma pausa nas obras devido à Pandemia, mas em breve retomaremos. Esperamos que em sua próxima visita a senhora possa constatar o trabalho que estamos realizando nesta melhoria contínua. Cordialmente, Daniela P Gerente Geral

6/10 Okay

Ticiana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very nice and welcoming all the time, but the hotel itself could use some upgrades. The bathroom sink was leaking. The room has a good size and the beds are very comfortable. The shower is excellent! There was a little miscommunication for checkout, but it was easily solved.
Stayed 3 nights in Nov 2021
Response from Gerência Geral on 5 Jan 2022
Dear guest, We very much appreciate your comments regarding your stay at the Mercure Jardins hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela P General Manager

8/10 Good

Marcelo

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good hotel
Stayed 3 nights in Oct 2021
Response from Gerência Geral on 5 Nov 2021
Olá Marcelo, Agradecemos a sua avaliação positiva! Esperamos sua visita numa próxima oportunidade. Cordialmente, Gerência Geral Mercure Jardins

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk Rodrigo needs more training. At check out he didn’t say Thank you. I handled him the key and he said ok. The rest of the staff is amazing, very nice and kind people.
Stayed 3 nights in Aug 2021
Response from Gerência Geral on 26 Aug 2021
Olá, Agradecemos a sua avaliação e comentários. Medidas serão tomadas para que a entrega de nossos serviços continue de alto nível para todos os nossos clientes. Esperamos a sua visita numa próxima oportunidade. Cordialmente, Gerência Geral Mercure Jardins

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforto e simpatia dos funcionários.
O ponto alto do hotel é o seu conforto, a cama era confortável, o chuveiro muito bom e a limpeza era impecável. O staff todo foi extremamente simpático o tempo todo durante nossa estadia, desde a equipe de limpeza, segurança e recepção todos foram muito prestativos e simpáticos. Minha única critica é em relação a TV, acho que os quartos mereciam uma atualização com pelo menos uma TV smart. Quanto a localização, o bairro é muito bom, uma pena que a Rua Augusta já viu dias melhores, mas poder ir a pé até a Paulista e a Oscar Freire, além de restaurantes incríveis há poucos minutos de distância.
Stayed 4 nights in Jun 2021

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service
Stayed 6 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well looked after
Nice hotel, well located . Plumbing needs a little upgrade . OK breakfast buffet, with enough options. Room nice and well decorated
Stayed 1 night in May 2021
Response from Gerência Geral on 4 June 2021
Hi, Thank you for this great evaluation! The whole team was very happy with the recognition of the high level of service that we offer to all our customers. We hope to see you again with us. Regards, General Management Mercure SP Jardins

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed, large and comfortable bedrooms. Great location. Attentive staff. Overall I very much enjoyed my 3-night stay and would stay there again. Great value for the price!
Stayed 3 nights in Feb 2021
Response from Daniela P. on 12 Apr 2021
Dear guest, We very much appreciate your comments regarding your stay at the Mercure SP Jardins Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be as pleasant as the previous one. Sincerely, Daniela P General Manager

6/10 Okay

Catherine

Liked: Staff & service
Stayed 7 nights in Sep 2020

10/10 Excellent

SUZANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean. The staff always ready to help
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly service, good value. Some fixtures in the bathroom could use updating, but overall would recommend.
Stayed 2 nights in Oct 2019
Response from Ana Carolina Martins on 6 Nov 2019
Agradecemos os comentários sobre sua estada no Mercure São Paulo Jardins. A sua satisfação é um fator motivador para que nossos colaboradores trabalhem diariamente no intuito de prestar um serviço irrepreensível. Esperamos revê-lo em breve, queira aceitar os nossos melhores cumprimentos.

6/10 Okay

Paulo, Vancouver

Liked: Cleanliness
Too expensive for what you get. Poor breakfast and noise doors. You can get better hotels for the price.
Stayed 2 nights in Oct 2019
Response from Ana Carolina Martins on 19 Nov 2019
Senhor Paulo, Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. Esperamos ter a oportunidade de recebe-lo novamente em nossa unidade . Estaremos inteiramente à disposição em sua próxima viagem a São Paulo.

8/10 Good

Daryl

Stayed 6 nights in Sep 2019

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Favorite Hotel in São Paulo
Whenever we are in São Paulo, the Mercury Jardins is our favorite place to stay. The staff members are all very efficient and friendly, the rooms — although not huge — are clean and comfortable and the location is near excellent shopping and restaurants.
Stayed 2 nights in Sep 2019
Response from Ana Carolina Martins on 24 Sept 2019
Thank you very much for your comments about your stay at the Mercure Hotel Sao Paluo Jardins. We look forward to seeing you again when you return to Sao Paulo Best Regards

10/10 Excellent

Michelle A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Comfort rooms, nice area , closed to a different kind of very good restaurants including Fogo do chao . The pool area was nice and the hotel is located closed to shopping malls The breakfast had a good variety of food . Regards Michelle joubert
Stayed 2 nights in Sep 2019
Response from Ana Carolina Martins on 17 Sept 2019
Thank you very much for your comments about your stay at the Mercure Hotel Sao Paluo Jardins. We look forward to seeing you again when you return to Sao Paulo Best Regards

10/10 Excellent

Joseph, Houston, Texas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location close to Paulista Ave. The location and staff are the highlight of this hotel. Roger at the front desk took care of me and my group from check in to check out with great customer service.
Stayed 3 nights in Aug 2019
Response from Ana Carolina Martins on 29 Aug 2019
We appreciate your feedback on our services. We are delighted to receive your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. We look forward to receiving you again. Mercure SP Jardins

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitable English speaking staff. Very nice people.
Stayed 4 nights in Jul 2019
Response from Ana Carolina Martins on 29 Aug 2019
We appreciate your feedback on our services. We are delighted to receive your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. We look forward to receiving you again. Mercure SP Jardins

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor rooms, severely outdated. Poor AC. Restaurant completely unacceptable
Stayed 2 nights in Jul 2019
Response from Peterson on 26 July 2019
Dear We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. We apologize about these issues. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

10/10 Excellent

Samir

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad, staff could be more helpful
It was a Sunday evening and no moneychangers were available any place nearby. Wasted a lot of time due to this. The staff here did not know of any moneychangers nearby, and were really not able to help. Language problem. Property is good, location is just off the central area. But to go to the central areas you have to go a bit uphill.
Stayed 1 night in Jun 2019
Response from Peterson on 22 July 2019
Dear Mr. Samir. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about these issues. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Peterson on 6 July 2019
Prezado Agradecemos os seus comentários a respeito de sua hospedagem em nosso hotel. Tenha certeza que essas informações serão compartilhadas com nossa equipe. Ficamos na espera de acolhê-lo novamente em uma próxima oportunidade. Equipe Mercure SP Jardins

4/10 Poor

Guest

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioner broken. Internet wasnt working. Not enough towels. Room had a constant water flow sound behind some wall which made my sleeping very hard.
Stayed 2 nights in Jun 2019
Response from Peterson on 2 July 2019
Dear Mr. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about these issues. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards.

2/10 Terrible

Romi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This has been my worst experience as a guest checking in. The two ladies at the front desk were terribly rude and made our check in the slowest check-in in my life, they were not helpful at all and very rude. Would never return only because of how they treat their costumers.
Stayed 1 night in Jun 2019
Response from Peterson on 2 July 2019
Dear Mr. Romi. We thank you for your comments regarding your stay at Mercure SP Jardins. We apologize about these issues. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, large room, great location
Very large and comfortable room, friendly staff and excellent location. In a nice area, near Paulista Avenue, with lots of restaurents, shopping, pubs and more.
Stayed 5 nights in Jun 2019
Response from Peterson on 25 June 2019
Dear Miss Naomi. We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good hotel! Very well located.
Stayed 1 night in Jun 2019
Response from Peterson on 24 June 2019
Dear . We thank you for your comments regarding your stay at Mercure SP Jardins. We will share your comments with the team. Your satisfaction is the best reward for our employees who work daily to provide you with quality service. In anticipation of hosting you again, please accept our best regards. Team Mercure SP Jardins

10/10 Excellent

SUZANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Peterson on 26 Apr 2019
Prezada Suzana. Agradecemos os seus comentários a respeito de sua hospedagem em nosso hotel. Tenha certeza que essas informações serão compartilhadas com nossa equipe. Ficamos na espera de acolhê-la novamente em uma próxima oportunidade. Equipe Mercure SP Jardins