Santa Mesa Heights Hotels, Manila

"Clean room, good customer service, reliable wi-fi connection "

"Our favorite hotel. Easy access to a lot of shopping stores."

"Internet good . Staff are so nice ."

"We were supposed to have a hot water kettle to make coffee . Around 10:00 I tried to make coffee and after 10 minutes I realized that the plug did not fit so I told the concierge. He said he would send someone up with a converter . After an hour and a half I phoned again to complain. In 10 minutes a converter was brought to our room . What sort of high end hotel does not have converters in every room ? Very disappointing The card system on the elevators not always work . I was not the only person to complain about that The music at the pool area was very loud and therefore I did not go for a swim . Not everyone enjoys loud music . The line up at the restaurant for breakfast was annoying . The food at the buffet was sub par . My eggs were cold every day and there was very little options for westerners . The bacon was inedible due to the taste . I survived on pineapple and watermelon. I ordered room service and the French fries were cold and served with no salt and pepper . It was over all a terrible experience. I would never recommend the hotel especially after the cost of a room . Truly a bad experience. I will tell my travel friends to avoid the hotel . "

"Old building but very well maintained. Staff are excellent. Will definitely stay again"

"This property is in a good location, only a few steps to Bonifacio High street for shopping and a good selection of eateries. It is also close proximity to Market Market/Ayala Mall (5 min walk) and Megaworld Uptown Mall (8-10 min walk). Considering this hotel is located in the heart of BGC, the daily rate is pretty reasonable. The staff are very polite and helpful. "

"Lovely here"

"Great stay, polite staff, clean room, good food, amenities great!"

"Shopping is just across the street. All of the name brands."