Search Town Houses in San Juan

"Lost hot water after 30 seconds, toilet was “self flush” we had to refill the bowl after every flush. Bed was uncomfortable. Little tiny pillows. Staff unfriendly and not helpful. Parking is accross the street. The staff had to open to let you but they were always too busy to let you in. We had to wait, call and try to get someone to open gate. Then my husband got locked in the parking area for almost 20 minutes waiting for someone to open the gate. Sink in bathroom would not drain. Towels were scratchy. We were booked to return to this hotel after our cruise- we canceled. For over 200.00 a night…no thank you. "

"En general todo excelente. Sólo que había un ruido constante de un motor que se escuchaba en la habitación. "

"The pool was OK clean and the staff was very helpful"

"Good and affordable."

"Beautiful resort, great location, exceptional customer service. The hotel and amenities are top notch."

"Cool vibes! Great staff"

"Waited 2 hours after check in. When they called for room it came up as spam and no message was left. We just happen to be around the corner so stopped in to see if it was their call and it was. They did give us 2 free continental breakfasts and $21 food & drink credit. Went for breakfast and there were at least 10 people in line ahead of us. We were told at least 20 minute wait. We had already been in line 10 minutes. As we stood there we saw 8 empty tables. When we asked about the empty tables we were told "we are making a wait list". The night before we just want to relax and have a drink so we went to the bar on the second floor and were seated on the patio. After being ignored for 15 minutes we left. We went to bar downstairs they were much more friendly and entertaining. Hot tub did not work which sucked after a 10 hour plane ride. Talked to other guest and everyone we spoke to were all disappointed with the waits and service. It was very heartbreaking to hear an elderly couple trying to check in at 6 pm and being told their room was not ready. They visible looked exhausted. That is not right on so many levels. Check in is at 4 pm. You need to make sure rooms are ready. There were plenty of employees standing around maybe cross training would be beneficial to get rooms clean. We are avid NCL cruisers and are on many NCL Facebook pages where we share our experiences and trust me we will be sharing our experience at the hotel."

"My family and I stayed here while the kids were on spring break. It’s in a great location with lots of walkable dining options. The hotel has a restaurant as well, personally breakfast was our favorite meal there. Our room was a bit tight for a family of 4 but it wasn’t a deal breaker. The staff were extremely nice. We loved the hot tub and the pool. I would definitely come back."

"This was the second time I’ve stayed at the Caribe Hilton. Grounds beautiful, staff very pleasant, food at restaurants delicious. A little bump checking in, resolved. Walls in rooms paper thin. Could hear people in next room clearly as though one room. Tile floor treacherous when wet. Overall nice stay."