Hotels with Pool & Resorts in San Juan from AU$186

"Overall, we had a good time. However, our first day and check-in experience was disappointing due to an interaction with Jesus at the front desk. The day before our trip, we called to request an early check-in since our flight was arriving at 1 PM. The gentleman we spoke with said it should not be an issue. When we arrived, a young lady informed us that our room was not ready yet, but that she would text us as soon as it was available. At 4 PM, the stated check-in time, we went back to the desk to ask about our room. Jesus told us, “We texted you.” I explained that I had not received any text, and he responded, “Oh well, we texted.” My husband then asked if he felt that was the right way to handle the situation, especially since we had been told the day before that early check-in should be possible and were also asked earlier that day to give it another hour. I wanted to share this because when traveling, you hope to enjoy your trip from the very first moment. Unfortunately, this interaction took away from that experience. It was especially disappointing because this trip was our honeymoon."

"Gorgeous hotel right off the port from our cruise. Wonderful pool, and very modern and clean. Plenty of walkable places nearby for shopping, dining and entertainment. Loved it. Second time here. Will be back again! "

"The ocean view is a little suspect because unless u have a front room that faces the ocean your going to get a dirty rooftop view with slight ocean"

"Nice clean and modern. Centric to food areas"

"Not friendly. Too expensive for what offered."

"Súper satisfecha tanto con la limpieza como el orden el trato del personal en cualquier parte del alojado la mesa buffet excelente muy buen trato pendientes en todo momento ,el restaurante Levant hermoso ,comida exquisita uno de sus maravillosos camareros Angel le hace honor a su nombre "

"We enjoyed our stay however the Sunday we got there they had allowed a lot of outsiders in so there were no chairs or room - the middle of the week it was quiet and nice - the biggest complaint was housekeeping- they didn’t really clean and by the end of the week the floors were disgusting. A couple of days they didn’t leave enough towels - the rest of the staff was wonderful and sweet"

"Check in was a total disaster Room was not ready at 4:45 pm Wait one hour and staff didn’t tell us room was ready - staff went on break Luggage took 20 minutes This has been our favorite hotel We will be looking for a new favorite "

"Un lugar relax y hermoso. "