Standard Room, 1 King Bed, Non Smoking

Reviews of Cathedral Hill Hotel

2 out of 5
Cathedral Hill Hotel
895 Geary St, San Francisco, CA

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 150 reviews" "
Rating 8 - Good. 47 out of 150 reviews" "
Rating 6 - Okay. 28 out of 150 reviews" "
Rating 4 - Poor. 16 out of 150 reviews" "
Rating 2 - Terrible. 18 out of 150 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hotel was really clean parking is great and free. The staff is friendly but the area is full of homeless although they did not bother it’s just not a great place to walk through
Stayed 2 nights in Apr 2024

6/10 Okay

Dmitrii, Renton

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No microwave, no any couch- no place to sit, no champoo, only soap
Stayed 2 nights in Apr 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
I will check in again and location.
Stayed 2 nights in Apr 2024

8/10 Good

Xiao lang

The establishment is ok but the surounding gives me the feeling that’s unsafe
Stayed 2 nights in Apr 2024

10/10 Excellent

Kieron

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Good stay.
Stayed 1 night in Apr 2024

8/10 Good

Loretta

Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 30 Apr 2024
Dear Loretta,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Cathedral Hill Hotel

6/10 Okay

Leverett

Liked: Staff & service
Disliked: Cleanliness
Not at this time.
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 30 Apr 2024
Dear Leverett,Thank you for taking the time to share your review of your stay at our property with us.  I want to apologize for failing to exceed your expectations.  Your satisfaction is important to us.  We would love to learn more details about where we failed to impress you to ensure we continuously improve our offering.Thank You,Cathedral Hill Hotel

2/10 Terrible

Claire

Disliked: Cleanliness, property conditions & facilities
Response from Cathedral Hill Hotel on 30 Apr 2024
Dear Claire,I am deeply disappointed to learn about your recent stay at Cathedral Hill Hotel. I wish you had told our staff about your problems when you were here; we could have fixed them. Sincerely,Cathedral Hill Hotel

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cathedral Hill Hotel on 30 Apr 2024
Dear Daniel,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Cathedral Hill Hotel

8/10 Good

anca, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 29 Apr 2024
Dear Anca,We're delighted to hear that you found our hotel very convenient! Providing a convenient experience for our guests is one of our top priorities. Whether it's our location, amenities, or services, we aim to make your stay as hassle-free as possible. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Thank You,Cathedral Hill Hotel

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in the middle of the TL, tweak central outside, but for the price you can’t have it all, the room was really nice for the price and the staff were super friendly
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 29 Apr 2024
Dear Monique,We're glad you found our hotel's room pleasant for the price and that our staff were friendly during your stay! We understand that the Tenderloin area can be busy, but we strive to offer comfortable accommodations at an affordable price. Your satisfaction is important to us, and we appreciate your understanding. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Thank You,Cathedral Hill Hotel

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 30 Apr 2024
Dear Jennifer,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Cathedral Hill Hotel . We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Cathedral Hill Hotel  hotel soon!Thank You,Cathedral Hill Hotel

8/10 Good

Amanda

Front desk people were friendly, hotel room and itself wasnt damaged, it was clean. On the outside, its san Francisco, cant help that. Overall decent stay, i liked it for its garage and how safe it was. Thank you!
Stayed 2 nights in Apr 2024
Response from Cathedral Hill Hotel on 29 Apr 2024
Dear Amanda,We're glad you had a decent stay at our hotel! Our friendly front desk staff aims to provide a welcoming experience for all guests. We're pleased that you found the room clean and well-maintained. San Francisco's charm extends to its surroundings, and we're happy that you appreciated our garage and felt safe during your stay. Thank you for choosing to stay with us, and we hope to welcome you back again in the future!Thank You,Cathedral Hill Hotel

2/10 Terrible

Saber

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 25 Apr 2024
Dear Saber,Thank you for providing your rating. We are sorry that we could not live up to your expectations. Also, if you could tell us about the problems you faced, it would be more helpful to solve them. We are sorry for the inconvenience and would ask you to give us another chance to deliver our best.Sincerely,Cathedral Hill Hotel

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Hay cucarachas y mucha inseguridad
Stayed 2 nights in Apr 2024
Response from Cathedral Hill Hotel on 23 Apr 2024
Dear Mary,We are deeply sorry to hear about your experience with cockroaches and concerns about security during your stay. Providing a clean and safe environment for our guests is of utmost importance to us, and we take reports of pests and security issues very seriously.Please keep in mind that we have immediately taken action to address the situation, including contacting professional pest control services and reviewing our security measures. Your feedback is invaluable, and we will work diligently to ensure that such issues are swiftly resolved and do not recur in the future.Once again, we apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.Sincerely,Cathedral Hill Hotel

2/10 Terrible

Saber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is Very rude
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 23 Apr 2024
Dear Saber,We sincerely apologize for the experience you had with our staff. Providing courteous and attentive service is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that such incidents are not repeated.Please know that we take your concerns seriously and are committed to improving. If there's anything specific you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to contact us directly.Thank You,Cathedral Hill Hotel

10/10 Excellent

Tatiana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good conditions in terms of price. Convenient location.
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 23 Apr 2024
Dear Tatiana,Thank you for your feedback. We're delighted that you found our hotel to offer good conditions at a reasonable price and that our location was convenient for you. Providing value and convenience for our guests is important to us, and we're pleased that we met your expectations. We hope to have the pleasure of welcoming you back in the future.Thank You,Cathedral Hill Hotel

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for this price.
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 23 Apr 2024
Dear Andrei,Thank you for your feedback. We're glad to hear that you found our hotel to be an excellent place for the price. Providing good value for our guests is important to us, and we're pleased that you were satisfied with your stay. We look forward to welcoming you back for another enjoyable experience in the future.Thank You,Cathedral Hill Hotel

10/10 Excellent

Axell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Rate, Good Stay
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 23 Apr 2024
Dear Axell,Thank you for your feedback. We're pleased that you enjoyed your stay and found our rates to be good value. Providing a comfortable and affordable experience for our guests is important to us, and we're glad we met your expectations. We hope to welcome you back for another pleasant stay in the future.Thank You,Cathedral Hill Hotel

4/10 Poor

Cristina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 22 Apr 2024
Dear Cristina,Thank you for leaving a review for us; however, we apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Cathedral Hill Hotel

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place to stay
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 16 Apr 2024
Dear Jorge,We're glad to hear that you found our place to be a good choice for your stay! Our goal is to provide a comfortable and pleasant experience, and we're happy to have met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable visit in the future! If there's anything specific you enjoyed or anything we can do to make your next stay even better, please feel free to let us know.Thank You,Cathedral Hill Hotel

8/10 Good

Serina

Liked: Cleanliness, staff & service
Staff was actually really professional and very nice. Room was very clean. Actually the cleanest Motel 6 I’ve ever stayed in. I was totally surprised because of the area. Hallway rugs could use some deep cleaning people staying in. The building were very nice and clean. Garage could use a power washing probably every day because there’s no gate on it so people go in there and use the restroom. But there is free parking and there’s plenty of places to eat around there public transportation is right on the corner. Lots of stores. Of course, lots of homeless and drugs but there’s really nothing the hotel can do about that that’s the polices job. Other than that I had a good stay as a single woman. I have a car, so I felt pretty safe because I never had to really encounter anyone. But when I did go out to the store store, people left me alone, they didn’t bother me. I walked to the store during the day and during the late evening, and I was perfectly safe and fine.
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 16 Apr 2024
Dear Serina,We're delighted to hear you had a positive experience during your stay with us! Providing professional and friendly service, as well as clean accommodations, is what we strive for, and we're glad we could meet your expectations in this regard. Thank you for your feedback regarding the hallway rugs and garage cleanliness; we'll certainly take that into consideration as we strive to maintain a high standard of cleanliness throughout our property. Your safety and comfort are important to us, and we're glad to hear that you felt safe during your time here. We appreciate your kind words, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank You,Cathedral Hill Hotel

10/10 Excellent

Clarissa

Travelled with partner
Liked: Cleanliness, amenities
Good prices if your a platinum member and for the price u pay u get a private restroom. Not like these others motels in SF u have to share them .
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 16 Apr 2024
Dear Clarissa,We're pleased to hear that you found value in our pricing, especially as a platinum member, and that you appreciated the privacy of having a private restroom. Providing comfortable and convenient accommodations is essential to us, and we're glad we could meet your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Thank You,Cathedral Hill Hotel

10/10 Excellent

JUANCHO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That's great
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 12 Apr 2024
Dear Juancho,We appreciate your positive feedback about our hotel. We take pride in catering to our guests’ needs as best as possible.Thank You,Cathedral Hill Hotel

4/10 Poor

DAVID

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Cathedral Hill Hotel on 11 Apr 2024
Dear David,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Sincerely,Cathedral Hill Hotel

6/10 Okay

Jarrel

Liked: Staff & service, amenities
Disliked: Cleanliness
This is Tenderloin and if you can get past the crackheads liking the street then it’s okay. Proximity to Powell Station almost made me forget that the key cards don’t work reliably.
Stayed 3 nights in Mar 2024
Response from Cathedral Hill Hotel on 10 Apr 2024
Dear Jarrel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay in the Tenderloin area. While we strive to provide a convenient location near Powell Station, we understand the importance of ensuring a safe and comfortable environment for all our guests. We take your concerns seriously and will take care of the issues with the key cards to improve their reliability. If there's anything else we can help you with or if you have any further feedback to share, please don't hesitate to contact us. We value your input and hope to have the opportunity to serve you better in the future.Thank You,Cathedral Hill Hotel

10/10 Excellent

Saber

For that price i cont complain it all good
Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 10 Apr 2024
Dear Saber,We're glad you found value in your stay with us, especially considering the price. Our goal is to provide affordable accommodations without compromising on quality or comfort. If there's anything we can do to enhance your experience further or if you have any feedback to share, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Thank You,Cathedral Hill Hotel

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024
Response from Cathedral Hill Hotel on 24 Apr 2024
Dear Elizabeth,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Cathedral Hill Hotel

2/10 Terrible

Devon

They haven’t gotten back to me whether or not me coming there at 12:30 is too late or not
Stayed 1 night in Mar 2024
Response from Pete Kumar on 1 Apr 2024
We received no inquiry from you either directly or through your reservation asking about a late check in.

6/10 Okay

Kelly

Travelled with partner
Disliked: Cleanliness, amenities
Homeless everywhere, area stinks and litter with trash
Stayed 1 night in Mar 2024
Response from Cathedral Hill Hotel on 2 Apr 2024
Dear Kelly,We're sorry to hear about your experience. We take cleanliness and safety seriously and will work to address these concerns in our surrounding area with the relevant authorities. Thank you for bringing this to our attention.Sincerely,Cathedral Hill Hotel

6/10 Okay

Gabriel

Travelled with family, Travelled with family and small children
Liked: Staff & service
The surrounding looking dirty and looks like you can get robbed
Stayed 1 night in Mar 2024
Response from Cathedral Hill Hotel on 2 Apr 2024
Dear Gabriel,We apologize for any discomfort caused by the appearance of our surroundings. We take safety seriously and work closely with local authorities to ensure a secure environment for our guests. We appreciate your feedback and will continue to make improvements where possible.Sincerely,Cathedral Hill Hotel

8/10 Good

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities
I like that try except animals.
Stayed 1 night in Mar 2024
Response from Cathedral Hill Hotel on 2 Apr 2024
Dear JACQUELINE,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Cathedral Hill Hotel

10/10 Excellent

Houa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area and it was quiet. We had a minor boo boo which was the heater as it leak water but overall was great.
Stayed 1 night in Mar 2024
Response from Cathedral Hill Hotel on 1 Apr 2024
Dear Houa,We're thrilled to hear that you enjoyed your stay in our area and that it was quiet for you. However, we're sorry to hear about the issue with the heater leaking water. Your feedback is important to us, and we'll make sure to address this promptly to ensure it doesn't happen again in the future. Despite this, we're glad that overall your stay was great, and we hope to have the opportunity to welcome you back again soon for an even better experience. Thank you for choosing to stay with us!Thank You,Cathedral Hill Hotel

10/10 Excellent

Julio

Travelled with partner
Outside the Polk street is not so good
Stayed 1 night in Mar 2024
Response from Cathedral Hill Hotel on 27 Mar 2024
Dear Julio,We understand your concerns about the neighborhood around Polk Street. While the immediate area might have its challenges, we strive to ensure that our guests feel safe and comfortable within our hotel premises. We have security measures in place to maintain a secure environment for our guests. Additionally, our staff is always available to provide assistance and guidance to ensure that your stay with us is enjoyable. Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.Thank You,Cathedral Hill Hotel

8/10 Good

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
A surprisingly relaxed, clean, and affordable location in the tenderloin with free wifi.
Stayed 4 nights in Mar 2024
Response from Cathedral Hill Hotel on 27 Mar 2024
Dear Reginald,We're delighted to hear that you enjoyed your stay with us! Providing a clean and comfortable environment at an affordable rate is one of our top priorities. We understand that the Tenderloin neighborhood can be bustling, but we're glad you found our location to be relaxed. Additionally, we're pleased to offer complimentary WiFi to our guests to ensure they stay connected during their visit. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Thank You,Cathedral Hill Hotel

4/10 Poor

Chad

Travelled with partner
Disliked: Amenities
Very sketchy neighborhood, surrounded by crack heads.
Stayed 3 nights in Mar 2024
Response from Cathedral Hill Hotel on 27 Mar 2024
Dear Chad,We're sorry to hear that you felt uncomfortable with the neighborhood surrounding our hotel. We take the safety and security of our guests very seriously and do our best to ensure a welcoming environment. While we cannot control the surroundings outside our property, we strive to provide a safe and comfortable stay within our premises. If you have any specific concerns or incidents you'd like to address, please don't hesitate to reach out to our staff during your stay. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Cathedral Hill Hotel

10/10 Excellent

Adrienne

Travelled with family and small children
Liked: Staff & service, amenities
The hotel itself was good. Staff was helpful and polite. There’s ALOT of activity around the hotel which was a bit bother some but I got what I paid for and overall was happy with my booking.
Response from Cathedral Hill Hotel on 20 Mar 2024
Dear Adrienne,We're glad to hear that you had a positive experience overall during your stay with us! While we apologize for any inconvenience caused by the activity around the hotel, we're pleased that our staff was helpful and polite, and that you felt you got what you paid for. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future!Thank You,Cathedral Hill Hotel

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was easy room was clean and well stocked beds where comfortable price was good
Stayed 1 night in Mar 2024
Response from Cathedral Hill Hotel on 16 Mar 2024
Dear Michelle,I'm glad to hear that your check-in process was smooth and that you found the room clean, well-stocked, and comfortable.  Providing a positive experience at a good price is always our goal.  If there's anything else we can do to enhance your stay, please don't hesitate to let us know.  We're here to ensure you have a great experience.Thank You,Cathedral Hill Hotel

10/10 Excellent

PHIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for the convenient location. By convenient I mean right down the street from my gf. SF is fine. Looks are deceiving, but make no mistake if looks are important to you try outside the ever expanding tenderloin. Completely safe.
Stayed 2 nights in Dec 2023

2/10 Terrible

Haemin

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They refused to let me stay longer or extend my stay because I passed the check out time. Reservation was refused. They didn't give me a room. Indian people are very psycho
Stayed 3 nights in Dec 2023

6/10 Okay

FERNANDO, MINNEAPOLIS

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Frank

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

8/10 Good

Genevieve

Travelled with family
Disliked: Cleanliness, staff & service, amenities
front desk lady seemed like she hated her life and i felt like i was inconveniencing her by being there. first we got a smoking room that was NASTY. smelled terrible and the shower was extra gross (didnt look cleaned, still had an open used bar of soap). called front asked for a new room that didnt smell and she said “they all smell”. then got a new room and it was ok but first thing we walked into was a roach on the floor. pretty sure there was blood on the wall as well. besides that it was in a kinda sketchy spot, but lots of security cameras and provided parking. wasnt scared personally, but my friend was a little freaked. not far from where we wanted to go, maybe 15 minutes max. for the price, it was ok. mostly booked for convenience. drove by a way nicer motel 6 a little further in, WAY BETTER.
Stayed 2 nights in Oct 2023

6/10 Okay

mercedita

Disliked: Staff & service
Stayed 5 nights in Oct 2023

10/10 Excellent

Earica

Stayed 1 night in Oct 2023

6/10 Okay

sergio

Stayed 2 nights in Oct 2023

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and cleanliness was great
Stayed 3 nights in Oct 2023

2/10 Terrible

John

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t let the name for you. This Motel was amazing. We had six devices connected to the Internet and it was fast. They gave us extra towels and linens. They provided concierge services on places to visit & restaurants. There is a bodega close by to buy food. There’s also a coffee shop called Jane close by as well.
Stayed 7 nights in Sep 2023