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"Check in staff great, room good, but occupants of adjacent rooms so noisy first thing in morning outside room"

"Gym was great , restaurant meals very nice and the Ukrainian lady at reception was superb ! She was so kind friendly helpful and efficient with everyone and extremely welcoming especially appreciated after a long journey "

"Staff amazing. Hotel stunning. Only downside we could hear everything from the room next door, and all the footsteps from upstairs. "

"Our flight from Canada was delayed to the point where we arrived about half an hour before check out. We had time for a 3 hour layover before our next flight and the staff made sure we were able to sleep the whole time by providing a late checkout. We truly appreciated it! "

"Yes very good and relaxing with a clean spacious suite "

"Cannot get any closer to airport! Stunning main entrance to the hotel. Rooms were very comfortable, lots of thoughtful touches. Beds were extremely soft and comfy, very good nights sleep! Barely any noice considering you’re at Gatwick. Well air conditioned rooms. Clean corridors. Easy to navigate the hotel. "

"Parking is off site. However the staff is helpful and the rooms generally comfortable."

"Changes to my itinerary that were outside of my control meant I could not complete my stay. I advised staff several months before, acknowledging their no refunds policy. I asked if it was possible to obtain a credit note for future use and was told a flat NO and that they were not part of the wider Hampton group and independent. I asked if I could get a credit note for their specific hotel and again told NO, yet I would bet that knowing I would be a no show they will have resold the room. Overall I would never deal with this hotel again and would warn others not to either. "

"Great staff, friendly and helpful."