Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
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Reviews of Hôtel Exsel Créolia

4 out of 5
Hôtel Exsel Créolia
14 Rue Du Stade Montgaillard, Saint-Denis

Reviews

7.8

Good

Rating 10 - Excellent. 82 out of 300 reviews" "
Rating 8 - Good. 140 out of 300 reviews" "
Rating 6 - Okay. 52 out of 300 reviews" "
Rating 4 - Poor. 17 out of 300 reviews" "
Rating 2 - Terrible. 9 out of 300 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

severino

Disliked: Property conditions & facilities
Hotel viejo necesario restauró URGENTE 2 estrella no👀mas👀🙁
Stayed 7 nights in Jan 2024

8/10 Good

Chantal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing pool and view. Bed mattress was stiff. Staff welcoming.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good accommodation for business trip
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

10/10 Excellent

PAUL, Debary

Stayed 1 night in Sep 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location up high on the hill. Lovely pool. The surprise welcome drink was appreciated. Bar service was slow. The reception team spoke good English but bar and restaurant was difficult to communicate with. Bathrooms needed a refurbishment. All as to be expected though.
Stayed 5 nights in Jul 2019
Response from The Mercure Créolia team. on 27 Aug 2019
Dear guest, Thank you very much for your comments, especially on our location, our beautiful pool and our welcome cocktail. Thank you also for your compliments on our reception team. We are happy to know that you enjoy your stay. Regarding our bathroom, know that we will soon begin a plan of total renovation of the rooms. About the bar and our teams at the restaurant, we have already informed our manager so that it does not happen again. Best regards, The Mercure Créolia team.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2019
Response from L'équipe du Mercure Créolia. on 17 Dec 2019
Cher client, chère cliente, Nous vous remercions d'avoir pris le temps de noter votre séjour au Mercure Créolia. Nous espérons vous revoir très prochainement. Bien cordialement, L'équipe du Mercure Créolia.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in St Denis
A very enjoyable stay. Excellent facilities. A great pool and wonderful panorama view of the sea and St Denis. Only slight criticism was price of meals and drinks but part of this stems from the dreadful exchange rates we get for our English pounds.
Stayed 3 nights in Mar 2019
Response from The Mercure Créolia team. on 31 Oct 2019
Dear customer, Thank you very much for your excellent comments, especially on our excellent facilities, our superb swimming pool and our breathtaking view of the ocean and the capital. We are happy to know that you have especially enjoyed your stay with us and we hope to see you back in our hotel very soon. Best regards, The Mercure Créolia team.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Hotel was very nice. The staff were more than helpful. The food in the restaurant was excellent and also the wine. I would stay here again for sure. They provide a free shuttle bus into town and to/from the airport. They also took care of booking me a hire car which was very cheap. The view is great and the pool is fantastic. Its a nice place to relax. Yes the rooms are a bit dated but they were clean. No iron in room. Ordering food and drink in Restaurant/bar can be a bit slow. Slower than what i am accustomed to. So you do need to be patient and not in a hurry.
Stayed 4 nights in Feb 2019

8/10 Good

Cyrilene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family stay
very nice stay view is amazing
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Mercure Créolia Saint-Denis La Réunion
Ideal location for Business trip. Very comfortable and friendly staff
Stayed 3 nights in Feb 2018

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Great hotel, however food menu and breakfast is limited.
Stayed 7 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic swimming pool and view, but pool was very cold and restrictive for use. Service was mixed particularly at dinner. Food was ok but overpriced.
Stayed 3 nights in Aug 2017

8/10 Good

Gene

Pretty location
The front desk should change foreign currency. The hotel had a pretty view,

6/10 Okay

Joose Janos

Disliked: Property conditions & facilities, room comfort
dated rooms
Hotel pretends to be 4*, standard rooms are however 2*, pool 4* so maybe average can climb up to 3*. Rooms are waiting to be updated, and for 2 decades now. Airport shuttle is most useful as a taxi costs 25-30e, however take into account that the shuttle runs only 9AM-5PM.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel with great view and good service
We only stayed one night to get to the airport early the next morning, without too much traffic. The location is great with a view over the city to the distant sea, but there are no restaurants or shops around. So we had dinner at the hotel, next to the pool area, which was okay, nothing too exciting. We had a premium room on the top floor with a great view, massive bathroom (shower over bath) and the room was of a reasonable size, too. Would stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great hotel, great staff with a really nice view. Wifi was disappointing as well as lack of minibar. All good otherwise.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Poor hotel but appears to be the best available in Saint Denis

6/10 Okay

Glen, Madagascar

Liked: Staff & service
Quiet location but a little too far from town
Overall room was clean but small, no window; only a small door to the balcony. Air con blew hot air across the balcony so not very comfortable. Food was ok, pool is nice. Important to note that free airport shuttle is only available from 9 to 5 but there are daytime shuttles to town. I needed to insist on having them take us to the airport to catch our flight which was outside of this time frame based on the information on Expedia's website of free airport shuttle.

8/10 Good

byunghun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

julian, london

Disliked: Staff & service, property conditions & facilities, room comfort
Aftershave and tobacco stench
We were staying just one night and despite not being full we were put into the smallest, smelliest room in the hotel. The room smelt of aftershave and clearly someone had been smoking in there, although it was a non smoking room. The bathroom was in DIRE need of a refurbishment.....plug for bath detached and didn't fit, panel wonky, shower screen rubber hanging off.....shall I continue? The room was cramped and had a view of a car park which was very very disappointing as the location was the main reason we booked here. What was worst was the attitude of the staff on the desk, one of which seemed more interested in her smartphone.....which shows a real lack of interest in service, and her manager clearly was indifferent to her behaviour. I didn't complain as we arrived late and had an early morning flight. I have stayed at Mecure many times so have high expectations, hence the review.....and will be placing a similar one on Tripadvisor shortly, although I will wait to hear your response as I would like the payment refunded as I feel so strongly about being let down.

8/10 Good

Andrew, Global

Liked: Staff & service, property conditions & facilities
Great pool!
Awesome view from the pool! Not a great local area as a bit of a drive to hotels and cafés but good Mercure type hotel. Room smelled a little musty so I aired it out when I got there. Staff very friendly and meets the expectations for a Mercure level hotel.

8/10 Good

James K., Easton, MD

Liked: Cleanliness, property conditions & facilities, room comfort
Solid option in Reunion
Though the Mercure Creolia is darn hard to get to (get yourself a good map) up in the hills above St. Denis, it’s got lovely views, decent rooms, and good service. It’s more along the lines of a European three-star hotel than a ****, but it has a very nice restaurant and that counts for something, even if the room wasn’t anything special and the internet was incredibly slow in the evening. It’s not a hotel to get particularly excited about, but Reunion doesn’t have Mauritius’s cavalcade of luxury resorts anyway. Plus the price was very decent for the July night I spent there, and being only 5 minutes from St. Denis and 15 from the airport was quite nice. All things considered, the Hotel Mercure is a solid option. Nothing to rhapsodize about, but quite decent as far as Reunion options go.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend it. Both owner and staff were very helpful and friendly. We enjoyed our stay and would go back there again

8/10 Good

Alain JG

Liked: Cleanliness, staff & service, room comfort
A marvelous view from the pool
The hotel in beautifully situated on the heights of Saint Denis, the view from the pool is terrific. The breakfast buffet is impressive. My single complaint : it is relatively difficult to drive to the hotel, an improvement of the direction signs would be helpfull

6/10 Okay

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
The pool is really nice and they have a convenient shuttle service to/from the airport and the town that's free. Our room was okay, nothing spectacular. There are no pales to eat around except the hotel restaurant which is not cheap but the food is good.

6/10 Okay

David

Liked: Staff & service
Disliked: Room comfort
Rooms
The room was very small and no Spa in Hotel for the same price here in Mauritius we could have much better

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view!
The friendly staff and the great view make this a good place to stay. The room was very comfortable, though not spacious. Breakfast (extra charge) was adequate, but not spectacular. It's a little hard to find up the windy streets, but there is signage once you get into the area. Parking can be a little scarce, especially if a meeting or other program occurring, but street parking nearby.

8/10 Good

Igor, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and welcome stay
We enjoyed our short stay at this hotel as staff were friendly and helpful, hotel has beautiful views, large sized swimming pool and well priced buffet breakfast. recommended.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Mercure Reunion - OK - Strange Room Allocation
I booked a last minute discounted room for a one night visit. Hotel all ok and saff helpful. Why then - given the hotel was less than 50% full to stick me in a back room facing the carpark. I was not expecting a fantastic room and it was discounted however it does not nake me wish to return to a Mercure? It would not have been difficult to choose a nicer room - many many available and make a fuss of it to seek return custom. What did they have to lose? Instead its put me off Mercure Chain

8/10 Good

Mamode

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Anayesse

Stayed 1 night in Dec 2023

10/10 Excellent

Jean Max

Travelled with partner
propreté à revoir.
Stayed 1 night in Dec 2023

8/10 Good

Norbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recht große Hotelanlage oberhalb der Innenstadt, etwas wenige Parkplätze für die Anzahl der Zimmer, unser Zimmer hatte offensichtlich einen Wasserschaden und hat daher sehr stark gerochen, auf Anfrage wurde uns ein anderes Zimmer gegeben. Personal sehr freundlich und zuvorkommend.

10/10 Excellent

Aurore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Melaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

guillaume

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rénové, excellent accueil, belle vue. Le quartier est quelconque..
Stayed 4 nights in Oct 2023
Response from La Direction on 16 Oct 2023
Cher Guillaume,Nous vous remercions pour ces commentaires encourageants suite à votre récente expérience dans notre établissement ainsi que pour la mise en avant des équipes à l'accueil.L'hôtel est situé sur les hauteurs de Saint-Denis, au calme, cela nous permet d'avoir cette belle vue sur la ville et l'océan.Au plaisir de vous accueillir lors d'un prochain séjour.Sincèrement,

10/10 Excellent

Karine

Stayed 3 nights in Oct 2023
Response from La Direction on 16 Oct 2023
Chère Karine,Nous vous remercions pour cette note exceptionnelle de 10/10 !!Je partage cela à l'ensemble du personnel qui se joint à moi pour vous remercier.En espérant vous revoir chez nous lors d'un prochain séjour.Sincèrement,

8/10 Good

didier

Liked: Cleanliness, property conditions & facilities, room comfort
Barman 😡😡
L'hôtel en général est tres bien. Seulement les services du bar sont à revoir. Nous sommes restés 15 minutes à attendre un barman qui est passé 5 fois à la table voisine sans nous voir. On a dû aller faire nôtre commande au bar nous mêmes.
Stayed 2 nights in Sep 2023
Response from La Direction on 21 Sept 2023
Cher Didier,Nous vous remercions de prendre de votre temps pour nous partager votre récente expérience dans notre établissement et sommes heureux de voir que dans l'ensemble votre séjour s'est bien passé.Toutes nos excuses pour cette mauvaise expérience au bar, nous faisons remonter cela à notre chef barman afin de trouver une solution pour ne plus que cela se reproduise.En espérant avoir le plaisir de vous accueillir lors d'un prochain séjour de manière plus efficace.Sincèrement,

10/10 Excellent

STEPHANE

Stayed 1 night in Jul 2023
Response from La Direction on 21 Sept 2023
Cher Stéphane,Toute l'équipe se joint à moi pour ce retour positif et cette note exceptionnelle de 10/10 !Au plaisir de vous accueillir de nouveau lors d'un prochain séjour.Sincérement,

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Mamode

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout ok
Stayed 1 night in May 2023

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
au top !
Stayed 4 nights in Apr 2023

8/10 Good

Sami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

PETRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023