Reception
Check availability

Reviews of Rock Solid Backpackers Rotorua

3.5 out of 5
Rock Solid Backpackers Rotorua
1140 Hinemoa Street, Rotorua

Reviews

8.4

Very good

Rating 10 - Excellent. 68 out of 189 reviews" "
Rating 8 - Good. 85 out of 189 reviews" "
Rating 6 - Okay. 27 out of 189 reviews" "
Rating 4 - Poor. 7 out of 189 reviews" "
Rating 2 - Terrible. 2 out of 189 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tania

Liked: Staff & service
The staff member who greeted me was amazing he was so helpful and enthusiatic I would return purely becasue of the servie he provided. I know it was Rotorua but in the area near the kitchen it smelted like people had not showered for weeks were in the rooms and the carpet and kitchen floors were dirty and I did not want to walk around in barefeet.
Stayed 2 nights in May 2024
Response from Dale on 5 May 2024
Kia ora Tania, thanks for your feedback! I'm glad to hear you enjoyed our service, and I'll follow up your comments with our housekeeping team. We're currently in the process of deep cleaning all of our rooms and service all our facilities daily, so hopefully it'll be to your standard next time you visit! :)Wish you the best for the rest of your travels!

8/10 Good

Sharon, Wellingborough

Liked: Staff & service, amenities, property conditions & facilities
Centrally located so great for getting around. Friendly and helpful staff, helpful about providing bus information etc. Luggage storage in a locked room. Lots of kitchens and lounges. I had a private room with ensuite which was fine, a bit basic but everything I needed. Only thing I didn't like was that the bed linen was very pilly which was a bit uncomfortable.
Stayed 3 nights in Mar 2024
Response from Dale on 5 May 2024
Kia ora Sharon, thanks for your feedback - I'm stoked to hear you had a great stay with us! I'll touch base with our housekeeping team to see how we can improve the linen :)Hope you enjoy the rest of your travels in New Zealand!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good facilities. Not sure if i was off-season but it seems a very quiet hostel. Huge lounge/communal space on third floor. Women’s bathrooms have hairdryer and straighteners in them which is a nice touch. Free parking a short walk away. The top bunk bed did not have a bar or edge so may be an issue if you toss and turn in your sleep. Overall a great stay-I ended up staying here twice during my travels. The Lotus cage next door also does good breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Plenty of facilities for number of guests that were staying while I was there, nothing felt crowded. Everything was clean. Big lockers to store your bags in which is good. Free parking a short walk away too!
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rotorua is a pretty small town so you can walk to pretty much everywhere in the “downtown” area. Can walk to start your tours and shuttles within 5 minutes.

8/10 Good

Connell

Stayed 1 night in Jan 2024

10/10 Excellent

Gurbir

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is so good
Stayed 1 night in Dec 2023

8/10 Good

Yuri

Stayed 2 nights in Nov 2023

10/10 Excellent

Callum

Liked: Property conditions & facilities, room comfort
Private room was big with good facilities. Nice comfortable bed. Hostel itself is huge and has good common areas including a very big kitchen. Staff were friendly. In good location walking distance to bars, cafes etc.
Stayed 1 night in Nov 2023

10/10 Excellent

Brittney P

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Yusei

Liked: Cleanliness, staff & service, property conditions & facilities
Need some more outlets or extension cords in room
Stayed 2 nights in Aug 2023
Response from Dale on 30 Aug 2023
Kia ora Yusei, thanks for your feedback! We're working hard on upgrading all our rooms to have individual charging ports on each bed, so hopefully you'll have a much easier time with your devices next you're with us! Enjoy the rest of your travels :)

10/10 Excellent

Ichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Comfortable .
Stayed 2 nights in Aug 2023
Response from Dale on 30 Aug 2023
Kia ora Ichiro, thanks for an awesome review! Hope you enjoy the rest of your travels in Aotearoa! :)

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
For anyone just looking for an affordable place to stay while in Rotorua and doesn't care about all the hotel-type "luxuries", this place is fantastic. Basically a nice, quiet small private room with bed and small table, and shared common facilities e.g. bathrooms, showers, kitchen, and rec room. As someone who was traveling solo and just looking for something cheap and close to downtown, and didn't plan on spending a whole lot of time at the hotel, this was absolutely it. The guy who checked me in at the front was incredibly nice and helpful about things to do in Rotorua and I enjoyed the general "honor system" type of culture toward respecting others in the shared spaces. Great vibes, lovely people, and nice and cheap. Towels are supplied but bring your own soap, toiletries, etc.
Stayed 1 night in May 2023

10/10 Excellent

Wesley

Stayed 2 nights in May 2023

10/10 Excellent

werapat

Very nice

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Lindsay

Liked: Staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Mary

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hostel, would come again.
The hostel was great, the beds were comfy, it is centrally located and the staff were super helpful. The bathrooms could be in better condition (they were clean), and the showers really need a place to hold towels/ clothes.
Stayed 2 nights in Feb 2023

8/10 Good

Janelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were a company of 2 and had a premium room which had a double and single bed. The beds were beautifully presented - as in a hotel. We were very grateful for the provided fan as no windows. An extension cord would have been an appreciated bonus. Since we were in the ‘group’ section, we did need to share the common spaces with a large, boisterous group which partied well into the night. The rooms are well insulated as we only heard the occasional ‘running through the hall’ . The kitchen appeared to be well equipped, good amount of seating and a lovely lounge area. Showers clean and facilities well kept. Great location. Free parking 6 pm - 9 am another bonus.

10/10 Excellent

Raymark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient at the heart of the city.

2/10 Terrible

Charly

10/10 Excellent

Perran

Stayed 1 night in Dec 2022

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities
Not exactly the cleanest especially the showers and common area. The whole place needs a deep clean.

10/10 Excellent

IEUFAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This establishment attracts a wide range of guests which makes for a very pleasant experience. Staff are very customer service oriented and the vibe is consumer friendly. I will return to stay here on future journeys to Rotorua NZ.
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveller

Location okey but not really comfortable
The hostel location is good . I stayed in female dorm next to shower room , so much noise when people come and go .Also there is weird smell in the room; The pillow is too thin made my neck pain after two night stays .
Stayed 2 nights in Nov 2022

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostel is in a great location, close to the bus stop, the spa and plenty of bars and restaurants. Staff were really welcoming. The bed was comfortable but the room lacked any sockets near the bed and the curtain did not fit the window very well. I thought the kitchen could do with a deep clean and if the hostel is full you might be waiting to cook your dinner.
Stayed 4 nights in Oct 2022

10/10 Excellent

Changwoon

Stayed 1 night in Sep 2022

10/10 Excellent

Siew Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at a centralised area where easy to access supermarkets and shopping.
Stayed 1 night in Sep 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun to have the climbing gym right there! I had a great stay and even booked an extra night because I was enjoying Rotorua so much. Very clean rooms and super friendly service, next time I'm back I know where I'm staying!
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

4/10 Poor

Christian

Stayed 2 nights in Aug 2022

8/10 Good

Kirsten

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs more cleaning
Room is so stinky. I can smell dried sweat all over the room, sofa. Carpet smells so bad too
Stayed 1 night in Jul 2022

10/10 Excellent

Bradley - Graham

Liked: Staff & service, property conditions & facilities, room comfort
Compliment
It was a Excellent ! stay for a break away from town
Stayed 2 nights in Apr 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has cinema and rock climbing on site! Luggage storage available for short time on site. Great communal bathroom and kitchen facilities. And single rooms fantastic with opening window.
Stayed 1 night in Feb 2022

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel for the money I've paid
The location is great walking distance to the I-Site and to the mall, there's Starbucks nearby too and Dunkin Donut just around the corner. The hostel room is big enough for two people and the bathroom as well is ok. Clean renovated room with new carpet or near new. We stayed for 4days and no cleaners to clean the room but it's alright we're not messy people. There was only one time there's a noise like moving furniture around late at night so not sure if that was a new arrival or somebody are living in this hostel. So far it's good for the money. There's also some activities for your kids to do like the rock climbing inside the hostel down below and a cinema too!
Stayed 3 nights in Jan 2022

10/10 Excellent

Karyl, Tauranga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility !
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time ever staying in backpackers facility, however we weren't expecting 5 star, but it was okay. The only thing that we didn't like were the noise coming from the other rooms. Perhaps sound proof walls could accomodate this.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Pillows were horrible, very thin and should have been at least 2 to double up on, four to a private bed room. We stayed long weekend so group of NZ sports team were staying & families, a lot of noise, would recommend they install soft closing doors to all rooms and also for security with private rooms, a latch as a simple single button door handle made you feel a little uneasy. Good location, parking available nearby but wouldn’t stay more than 1 night, after hours locked box was adequate. Kitchen had no windows so expect cooking smells to stay around or spread through the backpackers especially if groups cooking. Would of provided feedback to desk but no staff to be seen at checkout.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Admin was very nice place was tidy the only thing was the visitors didnt understand stuff like the cooking of spicy or strong smelling food and people that were ignorant and being noisy while others was trying to rest
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The location is good although the facilities are not up to the standard.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En suite twin room
The room was larger than we expected. The bathroom was great, the beds were comfy and the hostel is in a great location.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great set up. Bedding ,towels, tea coffee milk and jug in our room.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very much what i expected from a backpackers but the staff were very nice and helpful.
Stayed 1 night in Jan 2020