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"Room was clean. Added perk was the fireplace. Trying to get to the lobby is a little cosfusinhm"

"This hotel is so beautiful, it’s very clean, smells new, the hallways are bright, you don’t have to walk in outside walkways to get to the hot pools, the hot pools are great except on weekends they get super crowded and it’s salt water so it dries your skin out QUICK! such a beautiful view though, everywhere you look. Only complaint is the air conditioner is in the window and blows directly at the person sleeping on that side of the bed, makes for a freezing night. The little vet barely moves to direct the air elsewhere. "

"I would book here again, but would not use Expedia or a third party. The communication between Expedia and Ruby River is poor and after giving 48 hours notice I would not be using the third night of my booking, I remain trying to get a refund from one party or the other. Just book direct with this hotel."

"Comfortable bed"

"Beautiful & practical rooms. Hands down my favourite bathroom products and in refillable dispensers in stead of bite-size bottles. The complimentary coffee in the morning is a firm favourite too."

"Was very nice, only spend one night, would have liked to stay longer. However, the fact that you cannot access your own balcony after 2200 is a little silly. As long as I'm not being loud or disruptive, I should be able to access my balcony any time of day, after all I paid for the room. "

"Great area to vacation. I can’t recommend Banff enough. The Caribou Lodge was good overall. The Keg in the Lodge was amazing. Unfortunately the suite, for which we paid extra, had several maintenance deficiencies that soured our experience. Upon checkout, the staff didn’t bother to ask about our experience or I would have let them know our concerns. Will likely stay elsewhere on our next visit. "

"Nice place "

"Tout était vraiment parfait ! Notre chambre n'avait pas de plaque de cuisson pour le four mais j'ai été acheté du papier d'aluminium et je me suis organisée. Sincèrement, nous recommanderons chaleureusement cet hôtel. Nous avons eu du bois livré à la chambre ainsi qu'un appel de courtoisie. Merci d'avoir fait de notre voyage un moment magique "