Sandman Hotels in Richmond from AU$196

"I always chose to stay here when I’m coming in on business. What an incredible vibe and environment. Staff is always extremely helpful and room service the people are wonderful hardworking and so giving. For a casino hotel it’s incredible how quiet and lovely it is. It’s truly an experience. Thanks again for such a seamless stay when I leave early mornings and like the smooth organization. Can’t wait to stay longer next time!"

"Very convenient and friendly staff"

"The room was very cleaned. We had water for us. The beds were very comfortable too."

"We were there for a very short time; the hotel is basic but just fine for one night. However, we chose the hotel for close proximity of the airport AND the free shuttle. Upon arrival, we followed instructions for booking the shuttle and were told when our ride would arrive. After waiting 35 minutes and seeing 2 shuttles each passing by from several other hotels, I called back, only to be told the driver was fueling up/changing vehicles or something like that. I asked how long the wait would be and no clear answer was given. We were told to find where the taxis are and hotel would cover it. I complained that as customers, they should be contacting us about any delays. Once I found the taxi company, the driver acted like he had no idea what we were talking about; in fact he told us to take a different cab and asked to see our paper instructions/hotel address. I told him this is the company we were told to take; he was not happy and we heard about it on the way to the hotel. We then realized he knew exactly what he was doing and just did not want to take us as it wasn’t enough money/length of a drive. Less than pleasant circumstances for a customer to experience after a long flight and needing sleep. When we explained at the hotel desk, Zero compensation offered. Would not book there again."

"Everything was absolutely great. Super clean, but the food was... definitely microwaved. Other than the food, everything else was an easy 5 stars!"

"Very good overall experience"

"Good for an overnight stay. Shuttle bus was convenient, hotel was clean & beds super comfortable. Restaurant was overpriced and not a lot of choice. Breakfast buffet was okay."

"Great location. Delicious breakfast. Helpful and courteous staff. Plenty of parking spots. Pool and hot tub available. Beds too soft sadly. Decent coffee. Fresh cinnamon rolls!"

"perfect location, train station 15-20 mins walk"