Richmond Heights Hotels, Taupō

"Very friendly and helpful staff, clean room and easy parking"

"Great place to stay, clean rooms with all the amenities you need and pet friendly 🤓"

"Clean and nice staff. Lovely comfortable bed."

"Great service, room was clean and comfortable, girls weekend away, never used laundry, or kitchen, but in saying that 5 star."

"Great hotel to stay at,,"

"A great spot right on the lake, a few minutes drive from the CBD. Spacious rooms, some with mineral spa bath for added relaxation. The owner was very friendly, helpful and available for any queries. Facilities in our suite were excellent with everything you need for preparing meals and a separate dining area. Our stay was very comfortable and we would have no hesitation in staying again for longer."

"Staff attitude was absolutely poor. I arrived at the front desk and the staff just picked up the phone, keeping me waiting. I was first to arrive then I should be serviced first not the phone. Then he had the nerve to tell me that I don’t have the patience for 2min to take the phone call. Not good service. Next there is a sign outside the kitchen saying access hours 8am to 10pm, else they will be fined. This does not make sense. I had to warm up my food at 11pm not knowing this sign was there. But I didn’t go in, due sign about fine. Absolutely ridiculous. No empathy for customers. I think the customer service is lacking in this establishment."

"Super quick and easy check in, heaps of on site parking, nice spacious room, handy to town, small grocery store across the road ,short walk to the lake. Very clean, Fluffy towels, spa bath. Big bathroom."

"Comfortable. Great location. "