Excellence Resorts in Residencial Bavaro Punta Cana

"Everything is excellent"

"terrible all"

"Great "

"Ocean was not visible from my room, however I could see the pool. I was disappointed with the level of marketing that takes place and how you are tricked into buying vacation. No one explain originally that you will be targeted and literally take a day out of your vacation for marketing. This is a beautiful hotel but I would not want to go back because of their marketing strategies. Ni one goes on vacation for this. Management needs to address this practice. It is a big turn off for the resort."

"The facilities in the common areas (e.g., pools, lobby, restaurants, theater, etc.) were in very good condition; however, this is NOT the case for the guest rooms. The guest rooms lacked maintenance. (For example: the shower had only one door, so water splashed all over the floor outside the shower area when showering; the chrome on the bathroom faucets was worn.; one of the electrical outlet covers in the room was loose, and when I unplugged the cell phone chargers, the cover came off, leaving a hole in the wall; the shower gel and conditioner dispensers were loose, and one of them fell to the floor when I tried to use the gel; we asked the housekeeping staff to refill the dispenser because it was empty, but they never did; the air conditioning vent grille was loose all over; it looked like it was going to fall off at any moment; the door handle in one of the rooms was loose and fell off completely; we had to call to have it repaired; one of the curtains was partially torn at the top; the window in one of the rooms had shattered glass.... the mini-bar fridge sometimes dripped water..."

"Client services were very good "

"The pool was good"

"Great massage."

"Clean rooms and pool. Family friendly facilities. "