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Ocean Blue & Sand Beach Resort - All Inclusive

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Luxury
VIP Access
4.5 star property
8.6

Excellent

Luxury all-inclusive property by the ocean

Iberostar Golf Course is located near Ocean Blue & Sand Beach Resort - All Inclusive, which provides a free breakfast buffet, a nightclub and a bowling alley. This property is a great place to bask in the sun with a private beach, a beach bar and beach massages. Treat yourself to a manicure/pedicure, a body wrap or hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Mexican cuisine. Enjoy the gym, as well as activities such as beach volleyball. Free in-room WiFi is available to all guests, along with 2 poolside bars and a swim-up bar.

Popular amenities

  • Spa pool
  • Breakfast included
  • Spa
The current price is AU$483
includes taxes & fees
22 July - 23 July

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Privilege Honeymoon Suite Pool View

A bedroom with a large bed, a balcony, a desk, and a staircase.

Privilege Honeymoon Suite Pool View

8.2 out of 10
Very good
(10 reviews)
  • Partial ocean view
  • 61 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Room, Pool View (Privilege)

A hotel room with a balcony, a sofa, a chair, a coffee table, and a lamp.

Junior Room, Pool View (Privilege)

8.4 out of 10
Very good
(28 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Honeymoon Junior Suite Pool View

A hotel room with a bed, a sofa, a small table, and a view of the outdoors.

Privilege Honeymoon Junior Suite Pool View

9.8 out of 10
Exceptional
(6 reviews)
  • 49 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Nature View

A hotel room with a four-poster bed, a round mirror, a bedside table with a lamp, a small table with a vase of flowers, and a ceiling fan.

Junior Suite Nature View

8.6 out of 10
Excellent
(260 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Junior Suite Nature View

A hotel room with a neatly made bed, two towels with 'Privilege' branding, a bedside table with a lamp, and a nightstand with a phone and a small appliance.

Privilege Junior Suite Nature View

8.4 out of 10
Very good
(36 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Pool View

Junior Suite Pool View

Junior Suite Pool View

8.8 out of 10
Excellent
(56 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Elegance Nature View

A modern living room with a white sofa, a blue armchair, a wooden coffee table, and a desk with a lamp.

Junior Suite Elegance Nature View

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Elegance Pool View

A hotel room with a large bed, a desk, a chair, a TV, and a ceiling fan.

Junior Suite Elegance Pool View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Suite Honeymoon Sea View

Privilege Suite Honeymoon Sea View

Privilege Suite Honeymoon Sea View

  • Partial sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located on a private beach, Ocean Blue & Sand Beach Resort - All Inclusive is in Bávaro, a neighbourhood in Punta Cana. Iberostar Golf Course and Cana Bay Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cortecito Beach and Arena Gorda Beach. Consider Coco Bongo Punta Cana for a night out, and don't miss Sirenis Aquagames Water Park if you're travelling with kids. Spend some time exploring the area's activities, including golfing. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Car. Arena Gorda, Playa Bavaro, Punta Cana, La Altagracia, 23301

What's nearby

  • Two colorful parrots perched on a wooden post with a clear blue sky and palm trees in the background.
    Arena Blanca Beach
    17 min walk - 1.5 km
  • A beach with people sunbathing, walking, and a boat in the water.
    Arena Gorda Beach
    10 min drive - 6.5 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    25 min drive - 13.5 km
  • White Sands Golf Course
    10 min walk - 0.9 km
  • Cana Bay Golf Club
    11 min drive - 8.7 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    20 min drive

Restaurants

  • La Tortuga Restaurant
    5 min walk
  • Kanalla Sports Bar
    5 min drive
  • Pool bar
    13 min walk
  • Restaurant Grill La Brasa
    8 min walk
  • Bar La Matica
    7 min drive

About this property

Ocean Blue & Sand Beach Resort - All Inclusive

  • Luxury all-inclusive property by the ocean
  • Iberostar Golf Course is located near Ocean Blue & Sand Beach Resort - All Inclusive, which provides a free breakfast buffet, a nightclub and a bowling alley. This property is a great place to bask in the sun with a private beach, a beach bar and beach massages. Treat yourself to a manicure/pedicure, a body wrap or hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Mexican cuisine. Enjoy the gym, as well as activities such as beach volleyball. Free in-room WiFi is available to all guests, along with 2 poolside bars and a swim-up bar.
  • Other perks at this property include:
    • 2 outdoor pools and a children's pool, along with pool umbrellas and a swim-up bar
    • Free self-parking
    • Supervised childcare (surcharge), massage treatment rooms and wedding services
    • Air hockey, games and tour/ticket information
    • Guest reviews give top marks for the beach locale, pool and helpful staff
  • Room features
  • All 707 rooms have comforts such as air conditioning and free stocked minibars, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
  • Extra amenities include:
    • Childcare services and free infant beds
    • Recycling, LED light bulbs and eco-friendly cleaning products
    • Bathrooms with free toiletries and hairdryers
    • 50-inch LCD TVs with cable channels
    • Balconies, ceiling fans and daily housekeeping

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • Room service during certain hours
    • In-room minibar (some restrictions)
    • Dining availability limited at one or more venues

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Snorkelling
    • Windsurfing

Land activities

    • Fitness facilities
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Water fitness

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

Awards and affiliations

  • Eco-certified property
  • This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 10 bars/lounges
  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Carey
  • I Mascheratti Di Venezia
  • Margarita
  • Route 66

Things to do

  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 10 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Reception hall
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests must be at least 18-years old to access the nightclub.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Ocean Blue & Sand Beach Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Ocean Blue & Sand Beach Resort - All Inclusive?

As of 16 July 2026, prices found for a 1-night stay for 2 adults at Ocean Blue & Sand Beach Resort - All Inclusive on 22 July 2026 start from AU$483, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ocean Blue & Sand Beach Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ocean Blue & Sand Beach Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Ocean Blue & Sand Beach Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Ocean Blue & Sand Beach Resort - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Ocean Blue & Sand Beach Resort - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Ocean Blue & Sand Beach Resort - All Inclusive located?

Nestled on the beach, this Bávaro property is within a 15-minute walk of White Sands Golf Course and Arena Blanca Beach. Cortecito Beach and Iberostar Golf Course are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ocean Blue & Sand Beach Resort - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 3237 out of 5636 reviews
Rating 8 - Good. 1296 out of 5636 reviews
Rating 6 - Okay. 626 out of 5636 reviews
Rating 4 - Poor. 262 out of 5636 reviews
Rating 2 - Terrible. 215 out of 5636 reviews

Reviews

Verified

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for vacation and relaxing
Stayed 5 nights in Jul 2026
Verified

8/10 Good

glenda De jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families with young children
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Valery Camila Cuervo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very nice ana and Luzmaria were very lovely
Stayed 6 nights in Jul 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and professional
Stayed 7 nights in Jul 2026
Verified

8/10 Good

Tuyet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly, the resort was clean and the food was not bad. The steak house and Mike's Cafe was the best. My teenagers enjoyed the stay here.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, the pool was amazing, the entertainment staff worked so hard and messed our vacation very enjoyable.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Sulelka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience, loved it. Everyone was so nice, our room service was amazing.
Stayed 5 nights in Jul 2026
Verified

8/10 Good

James Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very friendly and plenty to do with the family. Tipping does equal better drinks.
Stayed 3 nights in Jul 2026
Verified

8/10 Good

NUBIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food the experiences. The service and kindness
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Fralson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was phenomenal. The room was great and the bar staff was amazing. definitely won’t come back with the family and kids. Kids loved all the events.
Stayed 5 nights in Jul 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are very nice. Staff always super friendly. The room was very comfortable. The food to die for. Best part was the adventure with the Buggy's...the cave with the river and the beach. It was my first visit and I will definitely be back. The large pool and swim-up bar was great. Shopping was great too.
Stayed 4 nights in Jul 2026
Verified

8/10 Good

Khusein

Liked: Cleanliness
Food is very good, rooms are clean, hotel overall not bad but listening to customers services whom chasing you daily to explain about privilege plan was annoying …
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The employees were excellent and very kind. The food at the restaurants was great, and it was very easy to do the reservations when needed. There is room to improve regarding the pool amenities, the nighttime shows around the hotel, and the bowling alley. In addition, a colder temperature inside the restaurants and hotel rooms would have helped improve the experience.
Stayed 7 nights in Jun 2026
Verified

6/10 Okay

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The only criticism I have is the air conditioning system were not working, this includes rooms from the 3rd floor, restaurants, sports bar and other facilities.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

silma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Ocean Blue and Sand Resort in Punta Cana. The food was excellent, with a great variety of delicious options every day. The pools were beautiful, clean, and perfect for relaxing. The customer service was outstanding. Every staff member was friendly, attentive, and always willing to help, making us feel welcome throughout our stay. One of the best things about this resort is that the restaurants do not require reservations, which made dining much more convenient and stress-free. We also loved that activities like bowling were included, providing fun entertainment without any extra cost. Overall, this hotel exceeded our expectations. If you’re looking for great food, excellent service, beautiful pools, and plenty of included activities, this is a fantastic choice. We would definitely stay here again!
Stayed 4 nights in Jun 2026
Verified

6/10 Okay

ROBERTA

Liked: Cleanliness, property conditions & facilities
Most of the staff was friendly and helpful. On the first day we had to request for our mini bar to be filled, after that someone showed up each day. The cleaning ladies would forget wash cloths and some towels each day, we would call for the items we needed. We tried to make reservations for a couple of the restaurants on the property and wasn't able to. The Buffet was okay.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Kennisha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We had a good stay at Ocean Blue. The property was beautiful, well maintained, and the overall atmosphere was very relaxing. The room was always spotless, and housekeeping did an excellent job every day. The staff throughout the resort was very kind, helpful, and welcoming, which made our stay even more enjoyable. One area that could be improved is the entertainment. The animation team and the bartenders at the main bars could have been more energetic, interactive, and fun. We were expecting a livelier atmosphere, especially around the pool and bars. Overall, we had a pleasant experience. While it wasn’t an outstanding or exceptional stay, it was definitely a good one, and we appreciated the hospitality and cleanliness of the resort.
Stayed 5 nights in Jun 2026
Verified

6/10 Okay

Katiria

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The service and staff attention were absolutely wonderful; everyone was incredibly kind and welcoming. However, the room's infrastructure deeply affected our experience. The air conditioning did not work at all, and to make matters worse, the ceiling fan broke as well, leaving us completely without ventilation. Although we reported the issue, the hotel's response was extremely delayed: they only offered us a room change 24 hours before our checkout, when our trip was basically over. It is truly a shame that the excellent work of the staff is overshadowed by such a severe lack of room maintenance.
Stayed 7 nights in Jul 2026
Verified

6/10 Okay

Samaeliz

Liked: Cleanliness, staff & service, amenities
We traveled from July 1–5 as a family group of 16 people. Upon arrival, we noticed the lobby air conditioning was not working. That night, our room was also very hot because the AC was not working. This happened not only to us but to all of our family's rooms. When we requested a room change, many other guests were also waiting for the same reason. We had to change rooms twice, and the problem extended beyond the rooms to several restaurants and common areas. Only the steakhouse felt reasonably comfortable. This was our second stay at this resort. Our first visit was excellent, and this was also our fifth trip to Punta Cana resorts. We understand that an AC issue can happen in one room, but not throughout so much of the property. On the positive side, the buffet and most restaurants served good food. The steakhouse and the Italian restaurant were our favorites. We also found it inconvenient that the pool food truck only allowed one hamburger per person, even when we were taking food to another family member. Overall, the service seems to have declined since our last visit. However, the staff remained friendly, helpful, and professional, and they were the ones who made our stay enjoyable despite the inconveniences.
Stayed 4 nights in Jul 2026
Verified

4/10 Poor

Tahnia S

Disliked: Staff & service, amenities
The staff is not very helpful. We upgraded at check-in and it was a waste of money. Never seen our butler only text twice. Our room had to be switched due to uncleanliness, smell and not stocked. There are three floors with no elevator just be mindful of that. The tv barely worked and all the channels are in Spanish. The food was mid except for the Sensei restaurant that was great! The Privilege sales people held me hostage for 5 hours trying to pursued me to become a member. Staff is not very helpful or friendly only a few. The nightly shows were boring. Overall the H10 property in Jamaica is better even without privilege. I feel like I wasted money upgrading I was not privileged at all! The Privilege members club said it's because I upgraded at the property but it shouldn't matter! Also, the drinks are not strong! I learned a lesson only book privilege at time of booking. Overall I heard Ocean El Faro was better. Can't say I'll return if so definitely a more luxurious property.
Stayed 3 nights in Jun 2026
Verified

6/10 Okay

German

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed 5 nights, We had to change rooms twice due to the AC not cooling in, we were a large group of 29 people and more than have had to switch rooms due to the same AC problem, super hot AC. Looks like there is a big problem with HVAC maintenance. The AC units seam to be lacking coolant. And they know this, yet they don’t care and send you to this rooms without inspecting this or maybe to see if you perhaps are ok with that and can handle the warm rooms…. Rooms outdated old, broken sliding doors… there was always something broken. -Food: to be fair we did not dine in any restaurants but both buffet menu were mediocre at best. -Service: not one server around the pool, the service overall was mediocre at best, had some servers that were very good but most are lost, you have to call for water 80% of the time. - drinks: I’m not a drinker but I did not try one quality alcoholic drink. Beach was alright… The good: The Cafeteria was the only place where you could have a decent coffee and there was very good service there. The resort is pretty, the electric carts constantly running is a very good move. Liked the Two big pools - the hotel has potential but it feels mediocre at best. Due to the things mentioned above. We are not sure where the good ratings come from to be honest.
Stayed 5 nights in Jun 2026
Verified

8/10 Good

Mailibis Camejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this hotel 3–4 stars. The property itself is beautiful, very clean, and the customer service from the staff was friendly and professional. However, there are several areas that need improvement. The beach closes at 6:00 PM, even though it is still daylight outside, and the pool closes at 6:50 PM while it is still completely bright. Guests should be able to enjoy these amenities later in the evening. The nightclub was another disappointment. The DJ played almost exclusively Puerto Rican music all night. Very few people were dancing because there was little variety. A more diverse music selection would create a much better atmosphere for all guests. The food was inconsistent. At the steakhouse, the New York strip was very tough and looked more like a regular beef steak than a proper New York strip. The ribs were also tough, and the “churrasco” was not actually skirt steak but a different cut of meat. At the Italian restaurant, the pasta was undercooked, and the risotto rice was hard as well. Another issue was the transportation around the resort. The shuttle trains that take guests to the beach and guest rooms take too long to arrive. Increasing their frequency would greatly improve the guest experience. Overall, the hotel has a lot of potential because it is beautiful, clean, and the staff is welcoming. However, these issues affected our stay, and I hope management addresses them to provide a better experience in the future guests
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleaned room, the spa was cleaned and the staff was wonderful! beautiful property.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family we enjoyed this resort. There was a nice crowd place with lots of activities and shows.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everywhere was nice and clean. Food was great. room services was bad. But overall, it was great.
Stayed 7 nights in Jun 2026