Rathwood Hotels, Toronto

"Getting a bit run down, bannisters and elevator railing getting very loose. Independently owned and operated, not qu"

"Great location downtown Toronto. The room was small but nice and clean. Bed was comfortable. The best treat is the 27th floor adult pool, hot tub, and observation deck. Gorgeous!"

"Everything was good."

"W"

"A housekeeper tried to enter the room while we were changing because they didn't realize anyone had been checked into the room yet. Then we were woken up at 12:30 by the room filling with overwhelming skunk smell from the ac unit."

"Showers were gross but the view was great"

"Breakfast was really good. I had to wait for a table for a few minutes but other than that, the service was nice."

"I recently stayed here and unfortunately, the experience was very disappointing. It would have been appreciated if we were informed at check-in that there was no functioning air conditioning. No one mentioned anything until the next day, when we were told to turn off the unit because it was blowing hot air. We spent the entire first night unable to sleep, as the room felt close to 40°C. When we went to the front desk, the staff member did not mention any known issue and said maintenance would be sent, but there was no follow-up. Later, another staff member informed us the rooms did not have working AC due to maintenance issues. She was polite and arranged for maintenance. Maintenance explained the situation, turned off the system, opened the balcony for airflow, and suggested a fan. While helpful, it wasn’t a real solution, and we had another sleepless night due to the heat. Breakfast was also underwhelming. We arrived after the rush but still waited to be seated, and were only offered drinks at the end due to understaffing. We couldn’t switch hotels due to meetings we had, but had we known about the AC issue, we would have stayed elsewhere. Communication is key. Overall, very frustrating for the price paid and resulted in some of the worst sleep."

"Lovely rooms, helpful staff"