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"Excellent service from very kind staff."

"Great location opposite Guggenheim "

"Excellent location, spotlessly clean rooms, and staff who were consistently friendly and helpful throughout my solo stay"

"Great value and close to the airport. We really appreciated the airport shittle"

"The wifi didn't work, could only get access to the Internet for an hour to get disconnected and then no access at all"

"So disappointed with our very expensive room with terrace. Bilbao is wonderful and the view from the room was spectacular but there were lots of little details that let the experience down; there was a cigarette burn on a cushion on the terrace chair, another large burn mark on the bathroom sink surround (hot hair tongs?), the planting on the terrace was looking very sad and eaten by bugs, a raucous party on first night in the room next door, scraping sounds of furniture from 6am which were from the breakfast terrace directly above. It’s not what we expected from a 5 star hotel and certainly not for the price. "

"Amazing stay. Hotel is in such a Central location but in a nice quiet street. Staff were super friendly and helpful at all times. Room was fabulous and shower was brilliant. Everything was top Class and would highly recommend."

"Very convenient location. Hotel is very clean and staff is friendly and helpful"

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