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"La pasamos increíble . Mi único complain es que en el buffet q está frente a la pool los hombres no pueden pasar en camisas sin manguillos y las mujeres tienen que estar con un full cover up porque no Puedes entrar con el traje de baño de la parte de arriba al descubierto ósea necesitas un traje que te tape eso lo encontré fuera de lugar cuando la Piscina está ahí mismo. Así que ténganlo en mente porque el hotel Es grandísimo y si te toca ir a cambiarte te ropa no te agradará . Entiendo esto para los restaurantes pero para un buffet it’s a lil too extra De todo lo demás súper"

"Very clean food great staff great"

"I enjoyed everything about this property, but my air conditioner struggled to keep my room cool. Aside from that everything was great. Staff was amazing and always had smiles on their faces, drinks were great, food was good, room was clean and stayed stocked."

"Goodclean"

"Me and my boyfriend had an amazing time! The Staff was spectacular! Once you become familiar with them they never forget you and make you feel so welcome! The pool was so much fun. And the food could be a little better ( the buffet) but the other restaurants was top tier! I wish they had more lunch options but rather than that it was great and room service is very fast and food is still hot!! "

"The pools were amazing, and the beach was very clean and well maintained. Rooms were cool from the AC. The staff were friendly and truly went out of their way to ensure a great time. Food left something to be desired, with the best meal being in the buffet on the family side. "

"Great stay"

"Absolutely loved it! The staff were amazing, grounds exceptional, our room was beautiful, spacious 2 bedroom garden view. Loved the big lounger on the balcony. 24 hour Room service was wonderful. Loved the overall vibe- not a crazy party place but still fun & lots of activities if that’s your thing. Loved that the resort wasn’t huge, easy to find everything, the restaurants were both beautiful & delicious. Aroma was such a great option- fresh baked goods and yummy cappuccinos and a great selection. Martini bar was another favourite. Pool area is nice, clean, the staff were great and loved the umbrellas for every 2 chairs. Never had a problem finding a seat even when we got to pool area around 11am. I would and have highly recommend Excellence El Carmen and will definitely be back. "

"The only thing I would have to say that was very disappointing was having breakfast or lunch or dinner in the buffet. Always the food was cold, especially the breakfast"