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"Very clean, good staff."

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"Great hotel! Staff were very friendly and helpful with restaurant recommendations! Great breakfast!"

"Nice breakfast"

"Extremely worn down and not worth the money. The air conditioning didn’t work, and there was no pool access as it was closed. Very outdated overall - location ok — I will never come back."

"The hotel is ok - nice palazzo - and staff nice, but the surrounding area is very dirty. It also includes streets with prostitutes, and feels somewhat unsafe. We had to switch rooms upon our arrival as the first room we were given looked quite bad- it clearly had not been renovated for numerous years."

"This hotel was bright, clean, and refreshing! We enjoyed the large suite on the 7th floor which was quite roomy and comfortable. The view out the large window area was awesome, as it was of Mt. Vesuvius … such a great place to snap some amazing photos. The location of the hotel was perfect as it was close to the central Train Station, the Bus Terminal, and pick-up spots for our chosen tours. We only had breakfast there on three occasions, but the food and drink items were plentiful and very good."

"Breakfast was good, room was kept cool."

"The Grand Hotel is a mediocre, apparently 5*, hotel. I have stayed in 3* hotels which have been much better. In Naples, Parkers Hotel is far superior. The ‘superior’ room whilst reasonably spacious was drab and had no facility for making hot drinks. It was located on the side of the hotel and the balcony overlooked what seemed to be a massive taxi rank. The receptionist said she had upgraded us from a Classic room although we had actually paid for and reserved a Superior room on Expedia. The bathroom was small and cramped with a conventional hose shower in a small cubicle. There was little space to hang towels or anything else. The buffet breakfast was standard for this type of hotel. A few members of staff were helpful. There seemed to be a very close relationship between the taxi drivers and some of the door men who preferred to discuss the fare in Neapolitan. "