Exterior

Reviews of Moorings Hotel

2.5 out of 5
Moorings Hotel
Lini Highway, Port Vila, Efate

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 458 reviews" "
Rating 8 - Good. 205 out of 458 reviews" "
Rating 6 - Okay. 86 out of 458 reviews" "
Rating 4 - Poor. 35 out of 458 reviews" "
Rating 2 - Terrible. 13 out of 458 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Rochelle

Stayed 3 nights in Jan 2024
Response from GM on 3 Feb 2024
Thank you Rochelle for staying with us ! It was our pleasure to have you as our guests , we kindly appreciate your ratings .

8/10 Good

Thomas James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy no complaints
Stayed 10 nights in Nov 2023
Response from GM on 14 Nov 2023
Thank you, Thomas James, we kindly appreciate the time you take to review our property. We look forward to welcoming you back again in the future Cheers

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service
Lovely outside area - wonderful views next to the sea..
Stayed 7 nights in Oct 2023
Response from GM on 14 Oct 2023
Thank you very much Peter for staying with us and the time you take to review our property with ratings. we kindly appreciate your positive comment on the lovely outside are and wonderful views next to the sea.Once again thank you for sharing your experience with us, we look forward to welcoming you back again someday and the viewers.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay as my flight was cancelled at the last minute. I have requested a refund, given the circumstances, but neither the property or Wotif are responding.
Stayed 1 night in Sep 2023
Response from GM on 19 Mar 2024
Thank you for your message regarding a refund , we kindly ask that you do contact our reservations team via reservations@mooringsvanuatu.com to further assist you with your refund ,

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff property top notch
Stayed 1 night in Sep 2023
Response from GM on 22 Sept 2023
Hi Bill, We thank you for staying with us and the time you take to review our property, we kindly appreciate your rating and positive comment on the high quality and excellent staff! we kindly look forward to welcoming you back again when your are in Vanuatu!

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay here, each room I had - either as a solo traveller or shared with other people on my tour - was clean, spacious and very comfortable. A couple of rooms are in need of some minor maintenance - a broken switch or tv - but nothing that caused major inconvenience. The staff were extremely friendly and helpful, and the view is spectacular. I'd definitely recommend!
Stayed 1 night in Sep 2023
Response from Front Office Manager on 19 Sept 2023
Hi Nadia,We are glad to hear that you had an excellent stay with us. thank you for taking your time to review our property, we kindly appreciate your ratings and positive comments regarding cleanliness and comfortable rooms with friendly ,helpful staffs and spectacular view , your mentioned on the minor maintenance are considered , Thank you for your recommendations. We kindly look forward to welcoming you back again in the future!

8/10 Good

Michael

Stayed 2 nights in Aug 2023
Response from Front Office Manager on 11 Sept 2023
Thank you, Michael, for staying with us and taking your time to review our property , we kindly appreciate your ratings and we look foward to welcome you back again in the future

10/10 Excellent

Erick

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff - Sedrick Kapen / James / Matilda all exceptional are looking after us. Only improvement would be the housekeeping need some improvements in service but all in all we love it and can’t wait to come back to Moorings
Stayed 7 nights in Jul 2023
Response from Front Office Manager on 10 July 2023
Hi Erick,Thank you very much for staying with us and also for sharing your experience. We very much appreciate your time taken to review our property, your ratings and your positive comments and consider your point on housekeeping service that requires improvement. We surely look forward to welcoming you back again.

6/10 Okay

Bella

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Easy location for the airport. Staff and restaurant were excellent. Rooms felt unclean (no mattress protector and bugs on our bed). Rooms also smelt of tobacco when using air conditioning. Quite a few people around at night with the beach bar next door and we had people try to get into our room during the night as well. So didn’t feel overly safe. Okay for a cheap night when having a flight stopover wouldn’t recommend a long stay.
Stayed 1 night in Jun 2023
Response from Front Office Manager on 12 June 2023
Hi Bella,Thank you for staying with us and sharing your experience. Your comments are considered. and raised. to our team for improvement.

4/10 Poor

Angie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible place scruffy no aircon but lovely staff
Stayed 1 night in Mar 2023
Response from Front Office Manager on 26 Apr 2023
Thank you for staying with us and we thank you for your comment.

2/10 Terrible

Laszlo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please contact me
Stayed 3 nights in Mar 2023
Response from Front Office Manager on 26 Apr 2023
Thank you for staying with us , kindly contact our reservations team if you have issues with your stay with us

10/10 Excellent

Dorce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 7 nights in Nov 2022
Response from Nitz on 6 Jan 2023
Thank you Dorce! for your ratings on you experience at our property, much appreciated See you again

2/10 Terrible

Janet

Stayed 1 night in Oct 2022
Response from GM on 19 Mar 2024
Thank you for staying with us and giving us your feedback

8/10 Good

Ulla Birgitte

Travelled with partner
Liked: Cleanliness, staff & service
We found the staff so friendly and accommodating. Our first impression of the site was unimpressive. We found the gravel area from the road and up to the reception counter uneven and there were many weeds growing around the area. The reception counter was very basic and in the open. It was not easy to use in the heat or in the rain. There were many places with steps up and down around the site that were not well lit at night. We checked in at 1AM and we were sent to our room without any instructions of how to get there and we couldn't find any numbers. A printed map would have been useful. The pool was beautifully clean. There was only one bedside table in our room. The shower had great water pressure and hot water.
Stayed 7 nights in Sep 2022
Response from Front Office Supervisor on 26 Oct 2022
HI Birgitte, Thank you for staying with us and thank you for your time and comments .

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service
Very nice over the water restaurant seating. Overall property maintenence could improve. Menu could do with an update.
Stayed 1 night in Sep 2022
Response from Front Office Supervisor on 26 Oct 2022
Hi Steve,Thank you for staying with us ! We kindly appreciate your ration and comments

10/10 Excellent

Raymond, Agnes Water

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The staff were caring and engaging going the extra mile to help. Nice location and outlook.
Stayed 1 night in Sep 2022
Response from Front Office Manager on 19 Sept 2022
Hi Raymond,Thank you so kindly for taking your time to leave us a review and rating on our property. we kindly appreciate your comments on cleanliness , caring and engaging staff location and outlook, once again thank you for staying with us and we look foward to hearing from you again ,

2/10 Terrible

Chris

Stayed 7 nights in Sep 2022
Response from Front Office Supervisor on 18 Sept 2022
Thank you for your time and for staying with us,

4/10 Poor

Dean

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The service and staff attitude was terrible. They try and rip you off at every turn
Stayed 7 nights in Sep 2022
Response from Front Office Supervisor on 26 Oct 2022
Hi Dean ,Thank you for staying with us

6/10 Okay

Karen Marie

Travelled with partner
It's in a great location & the view from our ocean front room was amazing. The room did need quite a bit of maintenance and they are on the small side.
Stayed 8 nights in Aug 2022
Response from NITZ on 18 Sept 2022
Hi Karen Marie,Thank you for taking your time to leave us a review and rating on you experience with us, We kindly appreciate your stay with us and we look foward to hearing from you again in the near future.

2/10 Terrible

Hajer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful or friendly. Rooms did not look like photos
Stayed 7 nights in Aug 2022
Response from Nitz on 25 Aug 2022
Thank you Hajer for taking your time in leaving us a feedback. We are sorry to hear and we consider your point on staffs were not helpful and friendly to you, According to rooms allocation , we do allocate rooms to our clients as according to their nominated or booked room type received . Once again thank you for staying with us.

10/10 Excellent

Emori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very responsive to our request. We'll be back again ❤️
Stayed 7 nights in Aug 2022
Response from Nitz on 20 Aug 2022
Thank you Emori for staying with us and thank you for taking your time to review our property , we kindly appreciate your great feed back and we look foward to welcoming you back again. Cheers

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from GM on 19 Mar 2024
Thank you James for staying with us , we really appreciate your time and great ratings

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service
nice stay with helpful staff.
Stayed 1 night in Jul 2022
Response from Nitz on 20 Aug 2022
Thank you Jim for stay with us , and your time for reviewing our property , we kindly appreciate your great feedback

10/10 Excellent

Kerri-Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We couldn’t have asked for a better place to stay! First off, the staff were amazing; nothing was a problem for them, they're so friendly, helpful...just beautiful people. The open air restaurant is cool, food is amazing and great price. Love the bar, great range of drinks. Pool is good. Our room was a bit small but who needs space when all the adventures are outside! Quick walk to town. Great location. No road noise. I’ll be back 100%
Stayed 6 nights in Mar 2020
Response from AGM on 14 Apr 2020
Dear Kerri-Ann, Thank you very very much for staying with us and for your time taken to review our property, We kindly appreciate your great feedback on your experience !! This is so kind of you and we are looking foward to hearing from you and welcoming you back to Moorings hotel in the future With great and tropical regards

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay is for business
I enjoy staying with the team at Moorings. Very friendly staff, always willing to help and always up for a chat. The rooms are not huge, but always kept clean. Great spot by the water and not too far to town, pleasant walk along the water front.
Stayed 13 nights in Feb 2020
Response from AGM on 17 Mar 2020
We kindly thank you for staying with us and taking your time to review our property. we are glad to hear that you have enjoyed your stay with our team at Moorings.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from AGM on 17 Mar 2020
Thank you for staying with us

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service !
Rooms are ery clean with a very pleasant service both for the room and at the restaurant. Nice bed and comfortable room (ocean view). Restaurant not gastronomic but good value for money. I have really appreciated that leaving at 4 PM, the manager allowed me to take a shower before my flight. They provide me with a clean room at no cost for the shower and thank to it I was really confortable for the flight. This is really a great service, very customer oriented.
Stayed 2 nights in Mar 2020
Response from AGM on 17 Mar 2020
We thank you for staying with us Bernard and for your time taken to review our property. Your great feedback on your experience is very much appreciated Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Nitz on 11 Mar 2020
Thank you for staying with us and taking you time to rate our property ,Much appreciated

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy room next to the pool/bar and sand in the bedsheets. Only positive was that they provided early morning breakfast if you needed to leave early.
Stayed 1 night in Feb 2020
Response from Nitz on 11 Mar 2020
Thank you for staying with us , We take note and consider your comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place by the beach, can be a little bit noisy as the rooms are right by the restaurant and bar area but I would stay again.
Stayed 3 nights in Jan 2020
Response from Nitz on 29 Feb 2020
Thank you for staying with us and thank you for your comments

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Moorings hotel is situated in the front of the bay with beautiful views, amazing sunsets and is only a short walk into the town centre. We stayed in a poolside room, with just a couple of steps from room to pool. Comfy beds and good air conditioning, however the WiFi is something to be desired, very slow at best of times and disconnects often. The hotel restaurant was excellent, continental breakfast had a good selection of food, lunch has great value options for 1300 VT including a drink. Happy hour is from 5pm to 7pm and dinner is also excellent (we loved the seafood curry!). Overall we had a pleasant stay and would return.
Stayed 2 nights in Jan 2020
Response from Nitz Ambong on 10 Jan 2020
Dear Timothy, Thank you kindly for staying with us and taking your time to review our property, Glad to hear that you had a pleasant stay and enjoyed the meals and surrounding atmosphere, It was great pleasure to have you with us and , Wishing you all the very best till the welcome back !!

10/10 Excellent

Shweta, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful views from the room all day long especially the sunset. Friendly staff, cleanliness excellent and food very affordable and tasty.
Stayed 4 nights in Dec 2019
Response from Nitz Ambong on 4 Jan 2020
Thank you kindly for staying with us and reviewing our property , We really appreciate your comments

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from Nitz Ambong on 4 Jan 2020
Thank you for your rating on our property

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and god value in a beautiful setting.
Friendly and welcoming. Service excellent. Food quality very good. Location great. Would recommend and would love to rerurn.
Stayed 1 night in Dec 2019
Response from Nitz Ambong on 4 Jan 2020
Thank you Deb, We kindly appreciate your feed back

4/10 Poor

Haoran

Business traveller
Disliked: Staff & service
Poor service
We tried to cancel the reservation left many messages and emails no one bothered get back to us poor service and no refund at all and still to this day no one called back
Stayed 1 night in Nov 2019
Response from AGM on 17 Dec 2019
Hi Haoran, Thank you for your message , we are sorry to hear that your are disappointed with your booking process , We kindly informed that in cases of bookings made via online travel agents , any changes that needs to be made will be through your travel agent and not directly with Moorings Hotel as following the terms and conditions applied.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to town and on the water. Staff weer friendly and the service was exceptional.
Stayed 10 nights in Oct 2019
Response from AGM on 17 Dec 2019
Thank you for your comments , We kindly appreciate your feed back on your experience

8/10 Good

Jan, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy place to stay, easy walk to town. The team are always friendly. Great service. The Wifi has improved heaps. Thanks.
Stayed 11 nights in Oct 2019
Response from AGM on 17 Dec 2019
Hi Jan , Thank you for staying at Moorings Hotel and thank you for your time in reviewing our property. We kindly appreciate your comments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the response of staff overall; when they saw that my friend had mobility issues and changed our room to an easy access one; when they organised a taxi to the airport and the cost of that and the general helpfulness at breakfast and such lovely smiles.
Stayed 2 nights in Oct 2019
Response from Nitz Ambong on 26 Oct 2019
Thank you kindly for staying with us and thank you for reviewing our property, It was our pleasure to serve all our guests and we appreciate you great comments

10/10 Excellent

Bliss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Vila
Great place to stay. Walking distance to “town”. Right on the water. Loved it!
Stayed 2 nights in Sep 2019
Response from Nitz on 17 Oct 2019
Hi Bliss, Thank you for taking your time in reviewing our property, We kindly appreciate your comments and ratings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Nitz on 17 Oct 2019
Thank you kindly for your time and we appreciate your ratings

8/10 Good

Julien

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Nitz on 17 Oct 2019
Thank you Julie for your time and ratings

8/10 Good

Verified traveller

Stayed 7 nights in Sep 2019
Response from Nitz on 17 Oct 2019
Thank you for your ratings ,Much appreciated

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Nitz on 22 Sept 2019
Thank you for staying with us at Moorings Hotel, We kindly appreciate your times and rating

8/10 Good

Joy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Anita Ambong ( Res Manager) on 20 Sept 2019
Thank you for your rating on our property

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly, easy to walk to the city centre, shop near by if you wanted to buy food, rooms clean, comfy bed. Reasonable priced meals
Stayed 1 night in Sep 2019
Response from Anita Ambong ( Res Manager) on 20 Sept 2019
Thank you for staying with us ,we kindly appreciate you comments

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for kids! They loved the swimming pool. Close to the center of Port Vila and easy to catch bus from.
Stayed 4 nights in Sep 2019
Response from Anita Ambong ( Res Manager) on 20 Sept 2019
Thank you for staying with us ,we kindly appreciate your comments

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Nothing it was very good overall .Being on the water and very close to town is a great location.
Stayed 3 nights in Sep 2019
Response from Anita Ambong ( Res Manager) on 20 Sept 2019
Thank you for staying with us ,we kindly appreciate your comments

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel but needs freshening up,bedroom was very clean with a nice view and was cleaned daily with fresh towels,evening food was good but quite expensive,continental breakfast was basic but was adequate as it was included in the price,nice bar area but was told they had no darts and the pool table was broke,unfortunately no beach area and also the government as banned swimming all along the coast as polluted grrr,probs a 15 min walk into Port Villa where food was slightly cheaper and worth a visit as many to choose from and shops to browse.
Stayed 8 nights in Aug 2019
Response from Nitz on 21 Sept 2019
Hi Brian, Thank you for staying with us ,we kindly appreciate your comments

8/10 Good

Arthur

Liked: Cleanliness, staff & service, room comfort
Value hotel
Very good reasonable hotel with fine bar and restaurant
Stayed 9 nights in Aug 2019
Response from Anita Ambong ( Res Manager) on 20 Sept 2019
Thank you very much for staying with us , we kindly appreciate your time and comments

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night while passing through. Very clean and we had an amazing view.
Stayed 1 night in Aug 2019
Response from Anita Ambong ( Res Manager) on 20 Sept 2019
Thank you for staying with us ,we kindly appreciate your time and comments