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"Nice, older style hotel in great location near quayside. In pedestrian street so have to park elsewhere nearby and early morning noisy bin collections!! Didn't find a lift up to second floor! Really comfy beds"

"Was a good base to get our heads down and a lovely evening meal and was able to take drinks back to our room to relax for the evening. Would stay again"

"Just back from 3 night break and was surprised at how quiet the hotel was well away from any noise of roads. Room was fine and had aircon and very good wifi included. Staff were all very friendly and helpful. Breakfast was hot and refreshed regularly so never ran out of anything, only scrambled eggs no fried etc but that’s a minor issue. Parking bit steep at £10 for 24 hours. Fairly short walk into main front area of Poole for shops boat trips restaurants etc. Bit tricky to find way in and out of hotel on road system but fine once mastered"

"No daily towel and bed sheet changes"

"The beach view is obviously great, and the reason for coming here as it's affordable. The reason it's affordable is due to the tired conditions. The balcony was filthy and my partner had to clean the chairs with wet loo roll and the railings to lean on. The room itself was clean enough, although the bathroom didn’t make me feel like I wanted to have a bath, and i usually like to take the opportunity in a hotel. We didn't really enjoy breakfast, egg and bacon ok, sausages and hash browns not. I would rate it closer to 3*. I would stay again, because of the location. "

"Great location, an easy stroll into Poole and great local restaurants and bars, loved reading upstairs and watching the boats sail past, so relaxing. Lovely welcome hamper, and enjoyed the tea and cookies in the garden, just great. had an issue with fining the thermostat, but Andy was straight on it and let us know. Parking is a huge plus too. "

"Always an excellent stay at The Merchant House."

"When we first pulled up the hotel was not much to look at but honestly, what a lovely surprise once inside. The restaurant, the terrace overlooking Poole harbour and the rooms were all very spacious (we had 3 rooms)"

"Room was clean & everything in it was like new,Toilet/Shower room & shower was brilliant cant fault anything"