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Haven Hotel

Photo gallery for Haven Hotel

Featured image
On the beach
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool

Overview of Haven Hotel

Haven Hotel

4 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Restaurant
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
161 Banks Road, Poole, England

Explore the area

  • Popular LocationSandbanks Beach1 min walk
  • Popular LocationBrownsea Castle14 min walk
  • AirportBournemouth (BOH-Bournemouth Intl.)20 min drive
  • Popular LocationStudland Beach and Nature Reserve38 min drive

Choose dates to view prices

About this area


Located in Poole, Haven Hotel is on the beach. Lighthouse, Poole's Centre for the Arts and Bournemouth Pavillion Theatre are cultural highlights, and travellers looking to shop may want to visit Tower Park and Castle Point Shopping Centre. Oceanarium and Sandbanks Beach are also worth visiting. With kayaking, waterskiing and windsurfing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Sandbanks Beach - 1 min walk
  • Sandbanks Ferry Terminal - 2 min walk
  • Shell Bay Beach - 7 min walk
  • Brownsea Castle - 14 min walk
  • Studland Beach and Nature Reserve - 38 min drive


  • The Point Restaurant — 1 min walk
  • Pavilion Bar — 1 min walk
  • Rick Stein - 9 min walk
  • Le Cafe - 9 min walk
  • Shell Bay Seafood Restaurant - 10 min walk

Getting around

  • Branksome Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 20 min drive

About this property

Haven Hotel

Delightful beach hotel with a sauna
This smoke-free hotel features an indoor pool, a bar/lounge and a sauna. Free full breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. All 84 rooms offer free WiFi, coffee makers and LCD TVs with digital channels. Hairdryers, phones and free toiletries are among the other amenities that guests will find.
Haven Hotel offers 84 forms of accommodation with coffee/tea makers and a hairdryer. LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Poole hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10.00 per night)
  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Free full breakfast available daily 7:00 AM–10:00 AM
  • 1 bar/lounge

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool


  • Banquet hall
  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English
  • French
  • Polish
  • Portuguese

Business services

  • Business centre
  • Conference space
  • Meeting rooms


  • Beachfront location
  • Terrace


  • Smoke-free property

Room amenities


  • Bed sheets
  • Hypo-allergenic bedding


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels


  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker


  • Iron/ironing board (on request)
  • Phone

Similar properties

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Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Due to COVID-19, this property will contact guests prior to arrival to screen recent travel history. This property is not able to accommodate guests who have traveled from tier 3 areas within the United Kingdom, prior to arrival. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: GBP 10.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:30 AM to 5:30 PM
No pets and no service animals are allowed at this property

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 228 out of 698 reviews
5 - Excellent 33%
Rating 4 - Good. 287 out of 698 reviews
4 - Good 41%
Rating 3 - Okay. 109 out of 698 reviews
3 - Okay 16%
Rating 2 - Poor. 48 out of 698 reviews
2 - Poor 7%
Rating 1 - Terrible. 26 out of 698 reviews
1 - Terrible 4%




Staff & service




Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Staff & service, amenities
Situated in sandbanks we had a lovely room with a view of studland and the ferry etc. The only thing is the the building could do with a make over
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely the staff were friendly and very helpful.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a wonderfully unique location at the end of Sandbanks. Right next to the ferry and with easy access to Brownsea Island.
Stayed 1 night in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay
Stayed 4 nights in Oct 2021

4/5 Good

Travelled with partner
Liked: Staff & service
This hotel is really all about its location - the views, the beach are great. A sea view room is almost essential. Without exception the staff were very good, rooms and public area cleanliness gave no cause for complaint. However it is in need of updating, furnishings are old it is generally looking worn and could do with investment. Unfortunately this is unlikely to happen soon (or ever) as planning permission has been sought by the owners (against local protest) to demolish the hotel and build flats on the site. The restaurant overlooking the water makes the best use of the views but due to its size it lacks ambiance. Food from the alternative light dinner menu was very good, breakfast fairly typical buffet style (albeit served by counter staff behind screens) with some interesting selections. The bar area is pleasant but was not open for afternoon drinks. Indoor the spa comprises a small bubble pool, sauna and steam room, outdoors a larger pool (in the summer) and hot tub. The Jacuzzi is permanently out of action, the changing room showers are pretty poor. "Spa" is a misnomer, I'd expect more for 4 star prices. We enjoyed our stay but overall this is a good 3 star hotel but is not now 4 star accommodation and facilities.
Stayed 3 nights in Oct 2021