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Andaz Mayakoba - a Concept by Hyatt

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Private beach, white sand, free beach shuttle, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of Andaz Mayakoba - a Concept by Hyatt

Andaz Mayakoba - a Concept by Hyatt

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationEl Camaleon Mayakoba Golf Course11 min walk
  • Popular LocationTres Rios Ecopark7 min drive
  • Popular LocationGrand Coral Golf Riviera Maya8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba - a Concept by Hyatt is next to a golf course and on a private beach. Shoppers can visit Quinta Avenida, while everyone can enjoy the natural beauty of Maroma Beach and Mamitas Beach Club. Travelling with kids? Don't miss Xcaret Eco Theme Park. Take the opportunity to explore the area for water adventures such as boat tours and other activities like whale watching.

What's nearby

  • El Camaleon Mayakoba Golf Course - 11 min walk
  • Tres Rios Ecopark - 7 min drive
  • Grand Coral Golf Riviera Maya - 8 min drive
  • Guadalupe Church - 8 min drive
  • Punta Esmeralda Beach - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • Cocina Milagro — 1 min walk
  • Casa Amate — 1 min walk
  • Casa del Lago - 6 min walk
  • El Puerto - 20 min walk
  • Saffron - 6 min drive

About this property

Andaz Mayakoba - a Concept by Hyatt

5-star resort with pools, private beach and full-service spa
Catch some rays on Andaz Mayakoba - a Concept by Hyatt's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 214 rooms offer free WiFi, iPod docks and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars (stocked with some free items) and premium bedding.
Andaz Mayakoba - a Concept by Hyatt offers 214 forms of air-conditioned accommodation with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Naum has 6 treatment rooms. Services include massages and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Andaz Mayakoba - a Concept by Hyatt are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Green/Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11 AM: MXN 650 per person
  • 5 restaurants
  • 2 beach bars and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Beach yoga
  • Ecotours
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Mini golf
  • Snorkelling
  • Hot tub
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Free children's club
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Mini golf
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Free newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Business services

  • Conference space
  • Meeting rooms 5

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 6 treatment rooms
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • iPod dock
  • Films for purchase

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Iron/ironing board
  • Phone
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1538 per pet, per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MXN 650 per person (approximately)
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C
Andaz Mayakoba - a Concept by Hyatt Resort
Andaz Mayakoba - a Concept by Hyatt Playa del Carmen
Andaz Mayakoba - a Concept by Hyatt Resort Playa del Carmen

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 264 out of 333 reviews
5 - Excellent 79%
Rating 4 - Good. 50 out of 333 reviews
4 - Good 15%
Rating 3 - Okay. 10 out of 333 reviews
3 - Okay 3%
Rating 2 - Poor. 3 out of 333 reviews
2 - Poor 1%
Rating 1 - Terrible. 6 out of 333 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.9/5

Property conditions & facilities

1/5 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not be more polite and accommodating. Room was spacious as was the bathroom. Not luxurious though with sparse furniture that seems like an afterthought. Amazing water pressure in the shower. Great internet speed - free with the reservation. Comfortable bed and sheets. Great housekeeping staff - meticulous and polite. Food at the resort well prepared but expensive and uninteresting. There were no spectacular meals. The best meal we had was at the neighboring Rosewood resort. Now that is a beautiful property. The fitness center was medium sized with 5 or 6 treadmills, ellipticals, a multstation gym and dumbbells. The treadmills were good quality by Technogym. The elllipticals are nowhere near as good as the Precor or Cybex products and not easily used if you have a long stride. The lone stationary bike was turned off due to social distancing. The rooms on the beach side are 0.5 miles from the resort reception and the main restaurant. You can walk or use the resorts "cruiser" type bicycles. Use of the bicycles made navigating the resort enjoyable and sometimes a little treacherous as paths are narrow in places and you are dodging golf carts. All in all relaxing place to spend some time. Not a place I would look forward to returning to.
Stayed 6 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hospitality, the facilities including spa/pool/restaurants/concierge services. The rooms & the property was very beautiful & access to all of it either by bicycles or staff driven golf carts. Also love that you have access to the other hotels within Mayakoba. Didn’t like - the sea weed issue in Cancun area right now. There isn’t much talk of this, but the beach is completely inaccessible from May through December because of this issue. So if you are looking for beach vacation, best to ask about this directly. No fault of the hotels, it’s more a decision of if Playa del Carmen is the intended destination.
Stayed 6 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food, staff and stay were great, not much else you can ask for during these times..
Stayed 6 nights in Jun 2021