Reception

Reviews of The Azure Hotel

2.5 out of 5
The Azure Hotel
651 East Main Street, Mesa, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 665 out of 1167 reviews" "
Rating 8 - Good. 313 out of 1167 reviews" "
Rating 6 - Okay. 82 out of 1167 reviews" "
Rating 4 - Poor. 44 out of 1167 reviews" "
Rating 2 - Terrible. 63 out of 1167 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Dear Danielle,Thank you for taking the time to share your wonderful review of our property. We are thrilled to hear that you had a fabulous experience, and it goes without saying that we cannot wait to welcome you back!

10/10 Excellent

Brenda Anne

Liked: Cleanliness, property conditions & facilities
Wry nice hotel
Stayed 4 nights in Apr 2024
Response from Manager on 22 May 2024
Dear Brenda,Thank you for your kind words! We are delighted you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Eduardo, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, thank you
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Eduardo,We are thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future!

10/10 Excellent

Michelle

Na
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Dear Michelle,Thank you for the 5-star rating! We are delighted to hear you enjoyed your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 Excellent

anjela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the atmosphere and quiet area.
Stayed 3 nights in May 2024
Response from Manager on 19 May 2024
Hello anjela,We are delighted to hear that you enjoyed the peaceful ambiance of our hotel. Your comfort is important to us, and we are pleased that you found the atmosphere to your liking. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property only has 2 floors which helped keep the noise level down. The room was quiet too. At most hotels I can hear through the walls other guest's televisions, talking, or walking down the hall but that's not the case at the Azure. The housekeeping staff is also quiet when they go about their business. If you're staying for several days there are a washer and dryer for guest use. The location is close to a tram stop and in a renovated area that has lots of restaurants and museums close by.
Stayed 3 nights in May 2024
Response from Manager on 17 May 2024
Hello Karen,We're delighted to hear that you enjoyed the quiet ambiance of our two-story property and appreciated the peaceful atmosphere in your room. It's wonderful that our convenient location near a tram stop and various attractions added to your experience. Thank you for recognizing our efforts to provide a serene stay for our guests.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Dear Carla,Thank you for your fantastic rating! We are delighted that you had such a positive experience. If there is anything else we can do to enhance your next stay, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to amazing gardens and city park! The room itself was huge but could use some art work and crown molding to elevate it. Hot tub in room was in use each night! Can hear neighbors pretty well and walls make popping noises during the night. Heated pool!
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Michael, We're glad you enjoyed the convenient location and spacious room during your stay. The addition of artwork and crown molding is a personal preference, but we appreciate your feedback. It's lovely to hear that you made good use of the in-room hot tub and heated pool. Regarding noise concerns, we recommend reaching out to management for further assistance and hope you had an overall comfortable stay!

10/10 Excellent

Christine, Little Canada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is close to a lot of activities. 10-20 minutes to almost everything we did. Pool was very private and setup for cool afternoons. Oh a the best part the bed was just right for our visit.
Stayed 3 nights in May 2024
Response from Manager on 13 May 2024
Dear Christine,We are thrilled to hear that you enjoyed your stay with us! It is great to know that our property's proximity to various activities made your visit convenient. We are delighted that you found our pool private and perfectly set up for relaxing afternoons. And of course, we are glad that our comfortable beds added to your overall experience. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So homey
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Dear Sabrina,Thank you so much for sharing your feedback! We are so glad that your stay felt like home. Our team makes all efforts to provide a pleasant and comfortable stay for all our guests. We hope to seeing you again soon!

6/10 Okay

TSATSA

AC was noisy.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Dear TSATSA,Thank you for sharing your feedback. We apologize for the inconvenience caused by the noisy AC during your stay. We will address this issue promptly to ensure a more comfortable experience for all our guests in the future.

10/10 Excellent

Jared

Liked: Cleanliness, amenities, property conditions & facilities
Staff aucka
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Jared,We appreciate your feedback regarding the hotel staff; your comments help us continue to improve our services. Please feel free to reach out to our management team with any further details to assist in addressing your concerns.

10/10 Excellent

Jared

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was an okay stay, the staff are useless tho
Stayed 2 nights in May 2024
Response from Manager on 9 May 2024
Dear Jared,Thank you for sharing your feedback. While it is regrettable that your stay was only okay and you had issues with the staff. Your comments help identify areas for improvement. We invite you to consider returning for a better experience in the future!

8/10 Good

Jason, Zion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was clean and nice. Very sketchy ghetto area though.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Jason,We are pleased to hear you found our hotel clean and nice. Your feedback regarding the area is valuable, and we regret any concerns you may have had. Your safety and comfort are important to us, and we recommend exploring our hotel's onsite amenities for an enjoyable stay.

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
I love the quietness of the stay. Didn't quite enkoy the breakfast but everything else was great
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Dear Sabrina,Thank you for your wonderful rating! We are thrilled to hear that you loved the quietness of your stay. We apologize that the breakfast did not meet your expectations, and we will work on improving this aspect. We are glad that everything else was great, and we look forward to welcoming you back for an even better experience next time!

10/10 Excellent

Robert, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Dear Robert,Thank you for your generous rating. We are glad to have met your expectations, and hope to seeing you again soon!

10/10 Excellent

Loren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms, did hear people having seggs on the floor above me but other than that great!
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Dear Loren,Thank you for your positive review and the 5/5 rating! We are glad you enjoyed the spacious rooms. We apologize for any disturbance you experienced and will look into ways to ensure a quieter environment for all guests. We hope to welcome you back soon!

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before. Will come ahain
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Gordon,We appreciate your loyalty and are delighted to hear you will be returning in the future. Our team looks forward to welcoming you back on your next stay.

8/10 Good

Elvia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Dear Elvia,Thank you for your rating! We appreciate your feedback and hope to provide an even better experience during your next visit!

10/10 Excellent

Clinton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for the rate we paid. I was very happy with this hotel. 😁
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Dear Clinton,Thank you for your five star rating and positive feedback! We are happy to hear that you found our property amazing, especially for the rate you paid. We are delighted that you had a happy stay with us, and we look forward to seeing you again soon!

10/10 Excellent

Carol, Bethel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel that I had never heard of. Clean rooms and it was very quiet. People at the front desk were friendly
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Carol,We are delighted to hear that you enjoyed a peaceful stay with us and found our rooms to be clean. Our team appreciates your kind words about our friendly front desk staff. Thank you for choosing to stay with us and we hope to welcome you back again in the future.

10/10 Excellent

Lynn and Bud

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel for our needs and close to where we were doing business while in Mesa. Recommend.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Lynn and Bud,We are delighted to hear that our hotel suited your needs and was conveniently located for your business in Mesa. Your recommendation means a lot to us, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Luana

Travelled with partner
Liked: Cleanliness, amenities
Too many cars, motorcycles and buses near by around the property.
Stayed 2 nights in Jan 2024
Response from Manager on 4 May 2024
Hello Luana,We appreciate your feedback regarding the traffic near our hotel. Our location offers convenient access to various transportation options for our guests. If you have any other concerns, we encourage you to reach out to our management team directly.

10/10 Excellent

bozenna

Very nice hotel. The room very comfortable, Everything we like.parking free.The pool looks great but the gate is locked. Overall it’s all good.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello bozenna,We are pleased to hear that you had a comfortable stay and enjoyed the amenities. For security reasons, the pool gate is usually locked; we apologize for any inconvenience. We hope to welcome you back for another great stay.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious room. Very helpful staff, will stay here again.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Dear Jason,Thank you for your positive review! We are glad you enjoyed our clean and spacious rooms as well as our helpful staff. We look forward to hosting you again on your next visit!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Dear Eric,We are absolutely delighted by your 5-star rating! Your positive feedback means a lot to us and motivates us to keep delivering exceptional experiences. Looking forward to having you with us again soon!

6/10 Okay

Jason

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Dear Jason,Thank you for sharing your feedback with us. We appreciate your honest review and will use it to improve our services for future guests. We hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Christopher M, Naperville

Stayed 2 nights in Feb 2024
Response from Manager on 1 May 2024
Dear Christopher,Thank you so much for your 5-star rating! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back again soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, clean, comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Ian,We are delighted to hear that you found our hotel excellent, clean, and comfortable. Our team strives to provide a top-notch experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

Rosendo

Travelled with family
Nice hotel but from anything like restaurant
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear Rosendo,Thank you for your five-star rating and positive feedback! We are delighted that you enjoyed your stay at our hotel. We appreciate your comment and understand the importance of having dining options available. We will take your feedback into consideration as we strive to enhance our services. We look forward to welcoming you back for another great experience!

6/10 Okay

Rachel

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 29 Apr 2024
Dear Rachel,Thank you for your feedback and rating. We appreciate your input and would love to hear more about your experience to better understand how we can improve. Please feel free to reach out to us directly with any specific suggestions or concerns you may have. We value your feedback and hope to have the opportunity to exceed your expectations in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
the pool and hot tub were awesome, the staff was great, the rooms were cozy.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Kelly,We are delighted to hear that you enjoyed our pool and hot tub, found our staff accommodating, and had a cozy stay in our rooms. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us.

8/10 Good

Ruth, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, our toilet broke and we had to wait till the next morning to have it fixed. Also I've had better continental breakfast at cheaper hotels.
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Ruth,We are sorry to hear about the inconvenience you experienced with the toilet and apologize for any disappointment regarding the breakfast. Your feedback is valued as it helps us continue to improve our services for future guests. We appreciate your understanding and hope to welcome you back for a more seamless stay.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not a major chain. But yhe rooms where clean and comfortable. TV didnt work after the first day. Some connection problem. But i would stay there again as I have in the past.
Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello MICHAEL,We appreciate your loyalty and are glad you found the rooms clean and comfortable. We apologize for the inconvenience with the TV and will look into the connection issue. Your feedback is valuable for us to improve our services.

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool and hot tub were crystal clear and the perfect temperature. Lots of towels available right at pool.
Stayed 4 nights in Apr 2024
Response from Manager on 25 Apr 2024
Dear Darlene,Thank you for sharing your feedback with us! We are so glad to hear that you enjoyed our swimming pool and hot tub during your stay. It is great to know that they were crystal clear and at the perfect temperature. We strive to provide a comfortable and enjoyable experience for our guests, and we appreciate your positive feedback about the availability of towels at the pool. We look forward to welcoming you back in the future!

10/10 Excellent

Hiladrio

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
VANNESSA was the overnight front desk person and she was very professional, helpful, and cheery. She went above and beyend to help me with a issues with anither guest had blocked my car from me to ge to the driver seat to get my car out. Vanessa was able to get in with little difficulty and was able to pull my car out so i could get in. Thanks Vanessa. Down side was pool area was closed, vending machine was broken and the washing machine for clothes was also out of order so that sucked. Rooms, sheets, and bed was comfortable.
Stayed 2 nights in Apr 2024
Response from Manager on 24 Apr 2024
Dear Hiladrio,Thank you for your review! We are delighted to hear that Vanessa provided exceptional service during your stay. We apologize for the inconvenience caused by the closed pool area, broken vending machine and out-of-order washing machine. Your feedback is valuable, and we will use it to improve our services. We are glad you found the rooms, sheets, and bed comfortable, and we look forward to welcoming you back for a better experience in the future!

8/10 Good

Rogon

Travelled with group
Great place. A few amenities missing. I’ll use this place again should I return to Mesa
Stayed 1 night in Apr 2024
Response from Manager on 24 Apr 2024
Dear Rogon,Thank you for your feedback. We are glad to hear that you had a great experience at our place! Your comments about missing amenities is noted, and we will work on improving to make your next stay even better. We look forward to welcoming you back should you return to Mesa!

10/10 Excellent

Kaycee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stay for 3 nights while on vacation visiting family. We had a king suite with the jacuzzi in room. Service was great, room was quiet, clean and very comfortable. Plenty of bedding, and towels were available in the room. Good quality complementary soaps were provided. I just wish the complementary breakfast was available later in the morning. We never managed to get up early enough to make it to breakfast. People on vacation want to sleep in later than 10am.
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Kaycee,We are pleased to hear that you enjoyed your stay in our king suite with a jacuzzi and found our service great. Thank you for your positive feedback on the cleanliness and comfort of the room, as well as the quality of our amenities. We appreciate your suggestion regarding the breakfast timing and will share it with the management team for their consideration in future improvements.

10/10 Excellent

Briesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was cleaned. Quiet property pool was open late unlike any other hotels. It was clean as well. Stayed 2 nights in the family suite and it was totally worth it. I usually don’t write reviews but I’m always checking them. I had to leave a review for this property. I would definitely stay here when I come back.
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Dear Briesha,Thank you for your detailed and positive review! We are delighted to hear that you enjoyed your stay in our family suite and that our quiet property, late-night pool access and cleanliness met your expectations. We look forward to welcoming you back on your next visit!

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Dear Isaiah,Thank you for your 4-star rating! We are glad you enjoyed your stay overall. If there is anything specific we can improve upon to earn that extra star next time, we would love to hear your feedback.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and sanitized rooms with no pets and non-smoking hotel. Pool and got tub area nice and rooms very nice and great price!! Will stay again if in Mesa due a concert for sure!
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Dear Jamie,Thank you for your generous review! We are glad that you appreciated our clean and sanitized rooms, as well as our pool and hot tub area. We look forward to welcoming you back for another enjoyable stay, especially during your concert visits to Mesa!

8/10 Good

Gustavo, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Gustavo, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast fare
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Dear Anna,Thank you for your 5-star rating and positive feedback on our breakfast offerings. We are delighted you enjoyed your meal, and look forward to welcoming you back for another wonderful experience.

8/10 Good

Donna

Travelled with partner
I prefer carpet in a hotel for sound purposes - carrier it’s always a lot quieter. It’s a really well redone & maintained hotel in a more questionable area of town, but it was clean & the room was quite large. Parking is very brightly lit & safe. Some of the guests were very disrespectful with noise on the Friday night, but it was quiet mid-week.
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Dear Donna,Thank you for your detailed review. We are glad you appreciated the well-maintained rooms and the safety of our parking area. We apologize for any noise disturbances caused by other guests and appreciate your understanding. We will continue to work on maintaining a peaceful environment for all our guests' comfort, and look forward to providing you with a more pleasant stay next time!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there before enjoyed my stay. This was a good stay Only thing that the room had a body order smell. I juar hope the sheers are cleaned
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Dear Gerald,Thank you for choosing to stay with us again and for sharing your feedback. We are glad to hear that overall, you had a good stay. We apologize for any inconvenience caused by the room odor and will ensure that our cleaning procedures, including the sheets, are thoroughly reviewed and improved. We would love to have you stay with us again in the future for a far superior experience!

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful hotel with lovely accomodations 😁
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Dear Lane,Thank you for your kind words! We are delighted to hear that you enjoyed your stay and found our hotel to be clean, pleasing and to your expectations. We look forward to welcoming you back in the future!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Dear Donald,We are so thrilled to know you had a wonderful experience with us. We look forward to welcoming you back for another exceptional stay. And, thank you for the fantastic 5-star rating!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well-maintained hotel near the train tracks. We enjoyed the Free HBO in the room, and the pool was very clean, well-maintained, and perfect temperature, with a nice cabana and hot tub too. Morning breakfast was acceptable (and great for the price). No places to eat within walking distance, but local restaurants deliver to the hotel (which worked out fine). Front desk staff were super friendly and helpful. All in all, a pleasant, under-rated budget motel with the quality of places costing twice as much. Would stay there again if passing through the greater Phoenix area.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Dear Joanne,We are so thrilled to hear that you enjoyed your stay at our hotel and appreciated our cleanliness and amenities. It is great to know that you found the Free HBO in the room enjoyable and that the pool, cabana and hot tub met your expectations. We are glad our breakfast and delivery options worked well for you. Our friendly and helpful front desk staff will be delighted to hear your compliments. Thank you for recognizing us as an underrated gem in the area; we aim to provide quality service at an affordable price. We look forward to welcoming you back on your next visit to the greater Phoenix area!

8/10 Good

Kolleen, Lake Havasu City

Liked: Cleanliness, staff & service, amenities
The property is clean and quiet, bed is comfortable, check in staff was friendly and made it easy. The properties a little run down and could use a facelift inside. The room had dim lighting and a couple of bulbs weren’t working. I didn’t use the breakfast but it looked to be pretty standard. I booked this property last minute during Final Four weekend and was grateful to have it at a more reasonable price than anything else I could find. I slept well and felt safe.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Kolleen,We appreciate you sharing your experience with us. We're pleased to hear you found our property clean, quiet, and our team friendly. We value your feedback, and we'll take your comments about the lighting into consideration for future improvements. We're glad you had a restful stay and felt secure during your visit.

10/10 Excellent

E

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello E,We are delighted to hear that you had such a wonderful experience at our hotel! We hope to welcome you back again soon for another fantastic stay!