Sapphire Palms Motel

Photo gallery for Sapphire Palms Motel

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Minibar, iron/ironing board, free WiFi, bed sheets

Overview of Sapphire Palms Motel

Sapphire Palms Motel

3.0 star property

3.5/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Kitchen
Map
178-182 The Entrance Rd, The Entrance, NSW, 2261

Explore the area

  • Popular LocationThe Entrance Ocean Baths15 min walk
  • Popular LocationPelican Plaza16 min walk
  • Popular LocationToowoon Bay Beach18 min walk
  • AirportPalm Beach, NSW (LBH-Palm Beach Seaplane Base)111 min drive

Choose dates to view prices

About this area

The Entrance

Located in The Entrance, Sapphire Palms Motel is near the beach. While the natural beauty of Toowoon Bay Beach and Blue Bay Beach can be enjoyed by anyone, those looking for an activity can explore Kooindah Waters Golf Club. Pelican Plaza and Amazement are also worth visiting.

What's nearby

  • The Entrance Ocean Baths - 15 min walk
  • Pelican Plaza - 16 min walk
  • North Entrance Beach - 16 min walk
  • Toowoon Bay Beach - 18 min walk
  • Blue Bay Beach - 3 min drive

Getting around

  • Tuggerah Station - 13 min drive
  • Wyong Station - 16 min drive
  • Sydney Airport (SYD) - 87 min drive

Restaurants

  • Jolly Good Indian Restaurant - 4 min walk
  • Hernando's Hideaway - 8 min walk
  • The Lakes Hotel - 10 min walk
  • Chang Thai - 12 min walk
  • Cafe Kuhmoov - 12 min walk

About this property

Sapphire Palms Motel

3-star spa motel near Toowoon Bay Beach
This motel features a full-service spa, an outdoor pool and spa services. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a fridge in a common area and laundry facilities are on-site.
Sapphire Palms Motel offers 20 air-conditioned accommodations with minibars and shared/communal kitchens. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the motel's full-service spa, outdoor spa.

The spa is open daily.

Languages spoken

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Things to do

  • 2 hot tubs
  • Full-service spa
  • Outdoor pool
  • Playground

Family friendly

  • Full-sized fridge
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Water slide

Conveniences

  • No lifts

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Multilingual staff

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Portable shower seat
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Shared microwave
  • Shared fridge

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Cookware/dishes/utensils
  • Electric kettle
  • Minibar
  • Oven
  • Fridge
  • Shared kitchen access
  • Hob

More

  • Iron/ironing board (on request)

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
The check-in location differs from the property location; to check in, go to corner of Boomerang and The Entrance Road
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property does not provide towels for use at the pool, spa and beach.
Guests driving to the property should use the following address for GPS: 1 Boomerang Road, the Entrance, 2261.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

    A damage deposit of AUD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who require a wheelchair-accessible room should book the Deluxe Queen Room Ground Floor room type and contact the property after booking to confirm.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Sapphire Palms Motel The Entrance
Sapphire Palms Motel
Sapphire Palms The Entrance
Sapphire Palms
Sapphire Palms Motel Motel
Sapphire Palms Motel The Entrance
Sapphire Palms Motel Motel The Entrance

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 43 out of 190 reviews
5 - Excellent 23%
Rating 4 - Good. 62 out of 190 reviews
4 - Good 33%
Rating 3 - Okay. 49 out of 190 reviews
3 - Okay 26%
Rating 2 - Poor. 25 out of 190 reviews
2 - Poor 13%
Rating 1 - Terrible. 11 out of 190 reviews
1 - Terrible 6%

3.8/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

2.9/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value budget motel.
Stayed 1 night in Mar 2022

3/5 Okay

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2022

3/5 Okay

Travelled with group
Very difficult parking, poor quality lumpy beds
Stayed 1 night in Feb 2022

3/5 Okay

Travelled with partner
Disliked: Amenities, property conditions & facilities
The pool was very murkey, it would be very un-hygenic to swim in. The freezer in the fridge was totally frozen over, on request, this was attended to immediately. The fridge in kitchen facilities was dirty with split milk and orange juice. The laundry washing facilities was only open in the middle of the day when we were out sight seeing. The gardens to the kitchen area was very untidy. The outside of rooms looked appalling with clothing and towels . The tables and chairs were dirty, cracked and shabby, let alone folks smoking there. I would have expected daily bed making service as is normal with motels. Sonia was absolutely outstanding, looking after us with kindness and professionalism. Sonia is your greatest asset and I believe she could upgrade your motel to a much higher standard if given the opportunity. Her courtesy and management skills were outstanding.
Stayed 2 nights in Jan 2022

3/5 Okay

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great beds. Best sleep. Dirty bathroom floor. Strong chemical cleaning smell in unit.
Stayed 2 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

1/5 Terrible

Travelled with partner
Disliked: Staff & service
Not a thing it was disgraceful
Stayed 1 night in Nov 2021

3/5 Okay

Business traveller
Liked: Staff & service
Usually its very quiet and relaxing but on this occasion the loud music at 3am from next door really spoilt my stay. The same applied to a couple on the other side of the idiots room unfortunately. They were then not going to stay another night.
Stayed 1 night in Nov 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Conveniently located and reasonably priced.. Room was very tired. Mattress was well past its use-by date and couch was a danger to sit on.
Stayed 1 night in Jun 2021