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Reviews of Point Boutique Hotel

3 out of 5
Point Boutique Hotel
#10 130th St., Daun Penh, Phnom Penh

Reviews

7.8

Good

Rating 10 - Excellent. 49 out of 157 reviews" "
Rating 8 - Good. 65 out of 157 reviews" "
Rating 6 - Okay. 21 out of 157 reviews" "
Rating 4 - Poor. 18 out of 157 reviews" "
Rating 2 - Terrible. 4 out of 157 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Patrick, Melb

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff supburb. Price good. But dont have hopes uo about a good breakfast. Its top feature is the roof top bar with views to die for and drink prices that make you smile
Stayed 3 nights in Jan 2020

6/10 Okay

jack

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The refrigrator working, plus it has in the room insects flying need bug spray. i would not come back.....
Stayed 12 nights in Nov 2019

6/10 Okay

UncleBob

Disliked: Amenities, property conditions & facilities
Main point is location. Close to everything ---------
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff , good location in a busy area but room still wuiet
Stayed 1 night in Aug 2019

4/10 Poor

L, United Kingdom

Travelled with partner
Disliked: Amenities, property conditions & facilities
Smelled of sewerage, woke up 6:30 unable to get rid of the rancid smell. Moved rooms the next morning as was good location and beds were really comfy moved us straight away but smell occurred again so we left immediately. Breakfast was poor for price. Staff were ok but nobody apologised for smell or seemed shocked. Should not have booked after reading last review. Won’t return.
Stayed 1 night in Aug 2019
Response from viseth on 29 Aug 2019
Dear L, Greetings. We will address directly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated in the middle of the night life center. Very convenient to walk. Excellent Restaurants around like La Croisette. Stores to buy whatever you need. A skybar on the 12th floor gives you a beautiful view over the Mekong River. The night clubs are easily reachable by tuktuk within a few minutes.
Stayed 7 nights in Aug 2019
Response from viseth on 23 Aug 2019
Dear Valued guest, Greeting and hope you are doing fine. Lots of thanks your comments. And looks forward to your future stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very friendly and helpful staff good breakfast
Stayed 6 nights in Aug 2019
Response from viseth on 23 Aug 2019
Dear Valued guest, Greeting and hope you are doing fine. Lots of thanks your comments. And looks forward to your future stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer relation and a display of professionalism. Neatness and cleanliness was at its best
Stayed 5 nights in Jul 2019
Response from Viseth on 9 Aug 2019
Dear Valued guest, Warmest greeting and hope you will have a great day. Well,thanks and very much appreciated your stay with us. We look forward to see you in the next stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good there . I have stayed there a number of times and will always go back.
Stayed 1 night in Jul 2019
Response from Viseth on 9 Aug 2019
Dear Valued guest, Warmest greeting and hope you will have a great day. Well,thanks and very much appreciated your stay with us. We look forward to see you in the next stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel in the heart of the tourist drinking area. Lots of bars and restaurants and near the waterfront. It can be a little bit noisy due to the location.
Stayed 2 nights in Jul 2019
Response from Viseth on 12 July 2019
Dear Valued guest, Thanks to your stayed with us. We look forward to see you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the riverside which is a plus, there's a weird musky smell probably from the old structures
Stayed 3 nights in Jun 2019
Response from Viseth on 27 June 2019
Dear Valued Guest, Greetings and hope all is well. Thank you and appreciated your kind words. Looking for your next trip. Team of Point Boutique hotel PP.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
The staff were really friendly.Great location for Phnom Penh.
Stayed 5 nights in May 2019
Response from Viseth on 4 June 2019
Dear Valued guest, Warm greetings.. We appreciated your stay with us. Looking forward to see you soon in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Viseth on 16 May 2019
Dear Valued guest, Warmest greetings and we hope you will have great day again. Well,thanks and very much appreciated your stay with us. We look forward to see you in the soon future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The hotel has redemeed themselves this time. In a previous review I said I would never come back. I decided to give them another try. This time everything worked out. I had extended my stay for two days so had two separate bookings. The first room was nice. I was given a room upgrade so I was in the Junior Suite. The room was on a high floor and had a nice view. The breakfast is decent for a small hotel and was not busy. I found the staff to be helpful and polite. My second room was a Junior Suite as well. I ask to change rooms after the first day as the bathroom had a bad sewer smell coming from the pipes. It was on a lower floor and had a window, but you were too low and were looking at another building about 1m away. My new room was on the 6th floor and was much better. This stay was much better and I would come back again.
Stayed 3 nights in Feb 2019
Response from Viseth on 22 Mar 2019
Dear Valued guest, Thanks to stay with us. We very appreciated your comments,and definitely do what we could do our best. Looking forward to see you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable bed, nice modern property, good bathroom/shower, great staff. Room was quite small, but not really an issue.
Stayed 4 nights in Jan 2019
Response from Viseth on 9 Feb 2019
Dear Guest, Warm greetings. Hope you have enjoyed the stayed with us. Thanks your big claps to ours. Looking to see you in the future.

10/10 Excellent

Mac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Viseth on 23 Jan 2019
Many thanks Mac, We look forward to see you in the soon future. Have a great day.

8/10 Good

Harris

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just ok
Counter staff not friendly. Room condition is good
Stayed 5 nights in Dec 2018
Response from Viseth on 21 Dec 2018
Thanks Harris,we will address this directly. hope to see you in thefuture.

8/10 Good

Verified traveller

Nice hotel but the room is a bit small but overall still ok
Stayed 2 nights in Dec 2018
Response from Viseth on 19 Dec 2018
Dear Valued guest, Greetings and hope you are okay. Well,thanks for your stayed with us and hope to see in the soon future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018
Response from Viseth on 4 Dec 2018
Dear Valued guest, Great to see you stay with us. Looking forward to see your stay with us in the next future.

10/10 Excellent

Cher Kian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Viseth on 4 Dec 2018
Dear Cher Kian, Thanks to stay with us. Looking forward to see you stay with us very soon.

10/10 Excellent

Yodai, Kuala Lumpur Malaysia

Liked: Staff & service
Stayed 2 nights in Sep 2018
Response from Viseth on 27 Sept 2018
Hi Yodai, Thanks for your kind give us big smile,and looking forward to see you in the next future. Team of Point Boutique Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 4 nights in Aug 2018
Response from Viseth on 27 Sept 2018
Hi there, Greetings and hope you are doing very fine then. Well,do thanks for your kind stayed with us and looking forward to see you again soon in the future. Have a great day.

6/10 Okay

Kenneth

Central but...
Amazing staff! Central location but just a warning, it's in the red light district, I did not particularly enjoy the neighbourhood, it was traumatic and too sad to witness.
Stayed 5 nights in Aug 2018
Response from Viseth on 29 Sept 2018
Hi Kenneth, Hope you are okay. Lots thanks to stay with us. And we are let you that those do not harm to ours.

10/10 Excellent

lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel but wifi was not good everything else no problem
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Viseth on 10 Apr 2018
Dear Valued Guest, Many thanks for your kind gave us this and very much appreciated this. and we look forward to see you in the soon future. Have a nice day!!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overpresented
The photo of the room showed a window. No window and claustrophobic. Outfront big sign saying roof bar on 12th floor. There was on only one nite a staff person there. The sky lounge was good for sunset viewing but hardly a sky bar and no real lounge are in lobby. Very disappointing in comparison to the photo etc advertising the room. It was on the street with mainly girlie bars.
Stayed 4 nights in Feb 2018
Response from Viseth on 21 Apr 2018
Dear Guest, We will look at it or address it accordingly.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location it’s goods. Room it’s clean. The only set back is the reception staff have problems communicating in English.
Stayed 1 night in Feb 2018
Response from Viseth on 10 Apr 2018
Dear Valued guest, Many thanks for your kind reviewed us,and are trying our utmost to have it done in your satisfaction.and hope to see you stay with us again in the future.

6/10 Okay

Tai

Liked: Cleanliness
Disliked: Staff & service
Average
The receptionist is not friendly. Location is good. Overall quite rundown
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic lil hotel
Great little hotel,with comfortable bedding and spacious room..took the king suite,balcony was on the small side but two big windows compensated for that..overall great hotel experience for my stay here.
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Nicholas MG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
For the price your paying the rooms are above decent , very clean room with clean toilets . Location wise it’s perfect , it’s just beside riverside , all the pubs and restaurant is all walking distance Will drop by here again for sure
Stayed 2 nights in Jan 2018
Response from Viseth.Team Managment on 10 Jan 2018
Dear Nicholas, Greeting from Point Boutique Hotel Phnom Penh. Well,many thanks for your kind to us with big smile. And looking forward to see you again.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Terrible Experience - Cannot Recommend!
I can say this booking was awful and put quite a damper on our trip to Phnom Penh for the New Year's holiday. Hotel was booked in advance with confirmation number only to arrive at hotel and be told no room was available for us. Was told a water problem with the room. Said they tried to contact us, but didn't happen. No email. No phone call. Nothing. Point Boutique moved us to another hotel owned by same owner. Before agreeing to move I asked if the room was as good as what I booked. I was told it was but when we arrived to the new hotel, the was not anything like what I booked. We had booked a high floor King Twin suite with a balcony (large room) and the new hotel was a small, interior twin room. Not even a frickin' window. Talk about feeling claustrophobic. Breakfast at new hotel was not a buffet with very limited choices and the location was not near the riverfront, which was the purpose for booking Point Boutique. We wanted to be right by the riverside so we didn't have to take a tuk-tuk everywhere. Needless to say I'm quite angry with this whole experience and cannot recommend this hotel after this experience. Ugh!!!
Stayed 4 nights in Dec 2017

6/10 Okay

Marvski, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night Life location A+
I got non smoking room but could smell lots of smoke coming from other rooms. Staff was nice and room was clean with very comfortable bed. Small room with no desk. Did I say small room. Over all it was clean and comfortable in great location. Nice small buffet breakfast but only available if you can get there before 10am.
Stayed 1 night in Dec 2017

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location
We stayed in room 1001 for 5 nights and totally loved our stay with Point Boutique! Very comfortable room with nice view of river on one side of window and local street on the other. Hotel is just steps from the riverfront with many cafes and restaurants. Walking distance to many surrounding places of interest. Buffet breakfast was good. They put in effort to change the Asian dishes every morning and we actually get to try different food everyday throughout our 5 nights of stay, very thoughtful. Front desk service was wonderful, very helpful staff.
Stayed 5 nights in Dec 2017
Dear Florence, Warmest Greeting from Point Boutique Hotel PP. Happy new year!! Many thanks for your kind and stay with us. And hope you are all okay then. Wish to see you in the next stay. Team of Point Boutique Hotel PP.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Did not clean the room
I stayed here before and had a good experience which is why I decided to come back again. This time was not as good due to the lack of room cleaning. I stayed three nights and the room was not cleaned once. After the first day I asked the reception staff to make sure the room was cleaned for the next day. When I came back to the hotel I found it was not cleaned again despite being assured by the staff that it would be. I asked if I could at least get a clean towel and the staff explained that the hotel was fully booked and there were no extra towels. I was unable to speak with the manager as he was not there during check out even though I told the reception staff the night before that I wanted to speak with him. I am interested to read their response to see if they somehow blame this on me. I paid for a service and they did not deliver. I will not come back to this hotel.
Stayed 3 nights in Dec 2017

8/10 Good

Woh

Liked: Staff & service, room comfort
Great Location & Helpful Staff
2nd visit to point boutique. need minor touch up. toilet drain clogged (complaint & solved on the same day). stains on bedsheet & comforter. ants at wardrobe & coffee/kettle set. room keeping didnt replenish drinking water. simple buffet breakfast. very helpful staff, helped us to contact the transport provider as the driver didnt turn up on time and didnt pick up calls, and solved the clog problem promptly.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to Mekong river market,pubs,
Friendly hotel staff,near by lot of pubs,restaurants, transport ,lot of international tourist walking around ,people understand English, so no.problem at all.
Stayed 3 nights in Nov 2017
Response from Viseth on 12 Dec 2017
Dear Valued guest Greeting from Point boutique Hotel Phnom Penh. Lots of thanks for your big smile and giving us such a beautiful score. We do looking forward to see you stay with us again. Team of Point Boutique Hotel Phnom Penh.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Decent place
Very close to restaurants, markets, royal palace and other areas of interest. Lots of options for breakfast. The room was quite small, just enough for a bed and a side table.
Stayed 2 nights in Nov 2017
Dear Valued Guest, Greeting from Point Boutique Hotel Phnom Penh. We appreciated your big smile to us and thanks for your stay with us. We look forward to see you stay with us again in the soon future. Team of Point Boutique Hotel Phnom Penh.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
Very nice stay. The staff where very friendly and helpful.
Stayed 3 nights in Nov 2017

6/10 Okay

Lianne

Liked: Cleanliness, property conditions & facilities, room comfort
Ok location. Room small
Good location. Room very small. Reception not too good at English- said he was going to bring something up to our room and it didn’t happen.
Stayed 3 nights in Nov 2017
Dear Valued Guest, Greeting from Point Boutique Hotel Phnom Penh. We appreciated your big smile to us and thanks for your stay with us. We look forward to see you stay with us again in the soon future. Team of Point Boutique Hotel Phnom Penh.

4/10 Poor

gustavo, london

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel in the best part of time, but issues
The room was nice and very confortable, however cleanliness issues made the stay less than acceptable. Our (non smoking) room was heavily smoked in by previous guest, we checked in 6 pm so was plenty of time to ventilate it prior delivery. Staff looked surprised at my demand that it should be changed or cleaned. None happened, only a floral spray applied. To avoid sleeping in a (now) smoking funeral parlour we had to open windows, it was 38 centigrades! The floor bathroom sink was not cleaned nor serviced. A serious stink entered regularly. Given the floral spray approach aplied earlier we decided to live with it. Towels were clean, but no softener and sun dryed = very very hard. Fresh paint at reception is needed too. Breakfast was ok.
Stayed 1 night in Oct 2017
Response from viseth on 14 Dec 2017
Dear Valued Guest, Greeting from Point Boutique Hotel Phnom Penh. We appreciated your stay with us,and we will work hard to get this done. We look forward to see you stay with us again in the soon future. Team of Point Boutique Hotel Phnom Penh.

8/10 Good

Ying Ying

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2017
Dear Valued Guest, Greeting from Point Boutique Hotel Phnom Penh. We appreciated your big smile to us and thanks for your stay with us. We look forward to see you stay with us again in the soon future. Team of Point Boutique Hotel Phnom Penh.

4/10 Poor

Kishor

Disliked: Room comfort
Bad value for money.
The most tiniest of rooms imaginable. Barely enough space for a bed. Where to put your luggage. Worse still the room is underpowered leaving dark spots. Tiny bathroom. Water overflows every where. Fridge that did not cool. Exceddingly bad value for money.
Stayed 1 night in Oct 2017

4/10 Poor

laura, Hawaii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
My husband and I chose this hotel based on the positive reviews we read. After a long journey from Siem Reap we arrived tired in the late afternoon. We reserved a non-smoking superior room. When we got it the place smelled like an ashtray and had no window. We requested a room change and they put us on the 12 floor non smoking room with a window. The room was very hot but we figured it would cool down with the a/c after the sun went down. Not so. The a/c never cooled the room down. By this time it was late at night and there was no one at the front desk. We spent a miserable night sweating on a sticky bed. To make matters worse, we asked the hotel to book us bus tickets to Kampot early the next morning. We're were charged $12 each for tickets listed at $8 each. After looking up the bus company we learned that they had poor ratings and a dangerous safety record. I requested a refund from the hotel for the bus tickets and a rebooking with a better company. They refused and laughed at me! OK. I cut my losses and booked new bus tickets myself. Live and learn.
Stayed 1 night in Sep 2017

4/10 Poor

laura, hawaii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
My husband and I chose this hotel based on the positive reviews we read. After a long journey from Siem Reap we arrived tired in the late afternoon. We reserved a non-smoking superior room. When we got it the place smelled like an ashtray and had no window. We requested a room change and they put us on the 12 floor non smoking room with a window. The room was very hot but we figured it would cool down with the a/c after the sun went down. Not so. The a/c never cooled the room down. By this time it was late at night and there was no one at the front desk. We spent a miserable night sweating on a sticky bed. To make matters worse, we asked the hotel to book us bus tickets to Kampot early the next morning. We're were charged $12 each for tickets listed at $8 each. After looking up the bus company we learned that they had poor ratings and a dangerous safety record. I requested a refund from the hotel for the bus tickets and a rebooking with a better company. They refused and laughed at me! OK. I cut my losses and booked new bus tickets myself. Live and learn.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
keep coming back
stayed there before great place
Stayed 3 nights in Aug 2017

8/10 Good

Robert, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice, quiet room, friendly staff, good breakfast, comfortable bed. Such a good location on the Riverside, Sisowath Quay.
Stayed 8 nights in Jul 2017

8/10 Good

Doreen, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to river.
Right oppposite a Halal cambodia restaurant and short walk to night market.Breakfast spread is good to start a day. Only set back of this hotel is acon. Not cool. Even after my complaint they said they will see to it but still no improvement. The next street is full of bars.
Stayed 5 nights in Jul 2017