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Reviews of Philadelphia Marriott Old City

4 out of 5
Philadelphia Marriott Old City
1 Dock St, Philadelphia, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 528 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 60 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dr. Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Bar
Stayed 1 night in Apr 2024

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows suck but other than that it’s great. Lots of good sites a few min away
Stayed 3 nights in Apr 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches at check in, Charged $60 a night for parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Leanza, Syosset

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Allison, Scarsdale

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great front office staff, allowed me and my family to check in early. Overall, great experience and lovely staff. Location is really really great for old city. Walking distance to all sites.
Stayed 1 night in Mar 2024

6/10 Okay

Teresa

Liked: Cleanliness, staff & service
The location is convenient and I thought I was getting a good deal on the rate. However, this was an expensive trip when you factor in the $60 a night parking rate. There was valet service, and I felt like I spent a lot of time waiting for someone to take my car. Also, it is a bad sign when the hotel provides you with ear plugs on the night stand. I heard hall noise, outside noise, and the mating habits of neighbors next-door. I probably won't be back.

10/10 Excellent

Shaquille

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Thomas B

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They mistakenly checked me out of my room I prepaid for and said it was my fault then charged me for the stay I had already paid for. Total incompetent staff and management
Stayed 3 nights in Mar 2024

8/10 Good

Antonio, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Really convenient to a lot of places in Philadelphia.
Stayed 1 night in Mar 2024

6/10 Okay

Tye

Liked: Amenities
No comment
Stayed 1 night in Mar 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and out, wonderful staff, great lobby.
Stayed 1 night in Mar 2024

10/10 Excellent

COLLEEN, VA BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk members are top notch. Best customer service I’ve had in a while. Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Zakary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and people
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Marriott is in a very good location to explore the older parts of Philadelphia and the restaurants from lower Chestnut St all the way to South St. The drawback with this hotel is the noise coming from I95. If you get a room on the East side of the hotel - especially on the 3rd or 4th floors, it is going to be noisy all the time.
Stayed 5 nights in Feb 2024

10/10 Excellent

Victoria

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good accommodations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The M Club was well worth it.
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Feb 2024

10/10 Excellent

ralph

Nice clean and good lovation
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved how close this hotel is to great restaurants and historic sights.
Stayed 2 nights in Feb 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No chargers for electric vehicles & parking was $60 a night!!! Otherwise a great stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal, all the historical sites are here as well as great restaurants. Did not need a car.
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Friday
Amazing
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Lots of places within a couple blocks.
Stayed 1 night in Jan 2024

10/10 Excellent

NICOLE

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Upscale furnishings. Friendly staff. Restaurant overpriced.
Stayed 1 night in Dec 2023

4/10 Poor

Cory

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Customer service
Requested a roll a bed 4 days before the stay, 2 request upon arrival at the front desk, 3 and 4 request at the front desk when we returned from the New Years eve party. Final request over the phone at 12.30AM. Received the roll a bed at 2 AM,
Stayed 1 night in Dec 2023

10/10 Excellent

Zane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. American revolution museum, independence hall, liberty bell, and Ben Franklin museum are all minutes walk away
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jinlin

Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jean

Stayed 1 night in Dec 2023

10/10 Excellent

Zach, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet folks were excellent as well as the desk staff. Always a great experience. I have stayed here multiple times. Always a great stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to spot when we stay overnight in Philly. It’s clean, quiet, slightly off the beaten path yet close to the places we like to go.
Stayed 1 night in Nov 2023

10/10 Excellent

Renee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous and comfortable facilities
Stayed 1 night in Nov 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very comfortable beds, spacious bathroom with great shower. However following issues: no concierge, one drawer for clothes located about 3 inches from the floor, no directory, no full length mirror however the grayish mirror on the bathroom door offers you a muted picture of yourself sitting on the toilet. And most of all noisy, noisy on a Saturday evening with several weddings going on. When I called the desk to complain about the noise, I, a 82 yo woman was offered a free drink in the lobby bar closer to the band! Additional charge for Wifi. And all that for over $500. a day with taxes, etc. Marriott needs to be more attentive to the comfort and rest of his guests of all ages. What a disappointing experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and area if you are along I95 in Phili
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Oct 2023

6/10 Okay

Stephen, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was impossible, two times we went to pull into the drop off point valet had it gridlocked. Could drop my wife off at the door. Ended up parking two blocks away in an independent garage. The next morning check out was at 12, the hotel claimed that I checked out which I hadn’t because my wife was going to stay while I went to work. This resulted in a housekeeping staff barging into my room while my wife was sleeping, scared her half to death. Then that same person told her she had to vacate the room at 10am. When I called the desk to report this, that I hadn’t checked out at the time they basically said, their only solution was for her to lounge in the Mroom until 12. It’s basically a quiet cafeteria. I use the bonvoy brand exclusively when I travel and twice now I’ve been let down by bonvoy hotels in Phila. Maybe be time to change my loyalty.
Stayed 1 night in Oct 2023

10/10 Excellent

Rayze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023