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Overview of Mercure Santiago Centro

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Guest reviews

4.1 / 5Very Good
624 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant

Map

Highlights

Popular LocationSan Francisco Church3 min walk
Popular LocationNational Archive4 min walk
Popular LocationBarrio París-Londres4 min walk
AirportSantiago (SCL-Arturo Merino Benitez)16 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 3
    More details
  • Standard Room

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 4
    More details
  • Superior Room, View

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 4
    More details
  • Superior Room

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 3
    More details
  • Executive Room

    Room amenities

    • 27 sq m
    • Sleeps 4
    More details
  • Executive Room

    Room amenities

    • 27 sq m
    • Sleeps 3
    More details

About this area

Santiago

Located in Santiago, Mercure Santiago Centro is in the city centre and near a metro station. National Archive and Municipal Theatre of Santiago are cultural highlights, and travellers looking to shop may want to visit Vivo Imperio and Lastarria District. Chilean National Zoo and Fantasilandia are also worth visiting. Our guests love the hotel's convenience for public transport: Santa Lucia Station is 3 minutes by foot and University of Chile Station is 6 minutes.

Popular Location

What's nearby

  • San Francisco Church - 3 min walk
  • National Archive - 4 min walk
  • Barrio París-Londres - 4 min walk
  • Municipal Theatre of Santiago - 5 min walk
  • Santa Lucia Hill - 7 min walk

Getting around

  • Santa Lucia Station - 3 min walk
  • Santiago Central Station - 5 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 16 min drive

Restaurants

  • Amaranto — 1 min walk
  • Nimbus — 1 min walk

About this property

Mercure Santiago Centro

3.5-star Santiago hotel in Downtown Santiago, walk to University of Chile
Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and conference space. All 142 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts such as Tempur-Pedic beds and down comforters. Other amenities available to guests include minibars, room service (during limited hours) and rainfall showerheads.
Mercure Santiago Centro offers 142 forms of accommodation with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.
This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: CLP 8400.00 per day
Discounted parking nearby
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CLP 6000 for adults and CLP 6000 for children
1 restaurant
1 bar
Room service available

Things to do

24-hour fitness centre
Outdoor pool

Family friendly

Dry-cleaning service
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)

Conveniences

Lift
Front-desk safe

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Languages spoken

English
Spanish

Business services

Business centre
Computer station
Meeting rooms
Conference space (8019 square feet)

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Down comforter
Linens
Rollaway/extra beds (surcharge)
Tempur-Pedic bed

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

32-inch LCD TV
TV channels

Food and drink

Minibar

More

Connecting rooms available
Desk
Iron/ironing board (on request)
Laptop-compatible safe
Phone

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CLP 27000.0 per night.
Cots (infant beds) are not available

Payment types

American Express
Diners Club
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 6000 for adults and CLP 6000 for children (approximately)
  • Airport shuttle fee: CLP 25000 per vehicle (one way)
  • Self-parking fee: CLP 8400.00 per day
  • Late check-out fee: CLP 49000 (subject to availability)
  • Rollaway bed fee: CLP 27000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Santiago Centro Hotel
Mercure Santiago Centro
Caesar Business Santiago Centro Hotel Santiago
Caesar Business Hotel Santiago

Guest reviews

4.1
Very Good
5 - Excellent
241
4 - Good
271
3 - Okay
78
2 - Mediocre
19
1 - Poor
15
4.2
Cleanliness
4.2
Service and Staff
4.0
Amenities
4.1
Property condition

1/5

  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property.

Stayed 3 nights in Nov 2019

1/5

  • Disliked: Staff & service, property conditions & facilities

Stayed 3 nights in Nov 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I ♥️ the Staff!

✔️Amazing caring staff during the October Riots very close to the Hotel. Truly concerned about our safety and wellbeing. The procedure of keeping us safe in the basement during the scary fighting and looting and teargassing worked perfectly. I was evacuated by the hotel management, all the guests were evacuated to a safe neighborhood. Sometime hope to return to thank the staff, they were wonderful and kept the guests safe. The room and restaurants are good. Thank you, Mercure Hotel.

Stayed 5 nights in Oct 2019

3/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Oct 2019

    3/5

      ok

      Room was ok. Disappointing for the price and what the photos showed.. Shower door leaked, getting the bathroom floor all wet.

      Stayed 2 nights in Sep 2019