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Mercure Santiago Centro

Photo gallery for Mercure Santiago Centro

Featured image
Outdoor pool
Down duvets, Tempur-Pedic beds, minibar, in-room safe
Down duvets, Tempur-Pedic beds, minibar, in-room safe
Down duvets, Tempur-Pedic beds, minibar, in-room safe

Overview of Mercure Santiago Centro

UNESCO Sustainable Property

Mercure Santiago Centro

3.5 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Av. Libertador Bernardo O Higgins, 632, Centro, Santiago, Region Metropolitana, 8320000

Explore the area

  • Popular LocationPlaza de Armas11 min walk
  • Popular LocationPalacio de la Moneda12 min walk
  • Popular LocationMetropolitan Cathedral13 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)16 min drive

Choose dates to view prices

About this area

Santiago

Located in Santiago, Mercure Santiago Centro is in the city centre and near a metro station. National Archive and Municipal Theatre of Santiago are cultural highlights, and travellers looking to shop may want to visit Vivo Imperio and Lastarria District. National History Museum and Chilean National Zoo are also worth visiting. Guests love the hotel's convenience for public transportation: Santa Lucia Station is 3 minutes on foot and University of Chile Station is 6 minutes.

What's nearby

  • San Francisco Church - 3 min walk
  • National Archive - 4 min walk
  • Plaza de Armas - 11 min walk
  • Palacio de la Moneda - 12 min walk
  • Metropolitan Cathedral - 13 min walk

Getting around

  • Santa Lucia Station - 3 min walk
  • Santiago Central Station - 16 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 16 min drive

Restaurants

  • Amaranto — 1 min walk
  • Nimbus — 1 min walk
  • Mas Pizza - 3 min walk
  • Bristol - 4 min walk
  • Cafe Colonia - 4 min walk

About this property

Mercure Santiago Centro

Eco-friendly Santiago hotel in Downtown Santiago, near San Francisco Church
Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. All 142 rooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and comforts such as Tempur-Pedic beds and down comforters. Other amenities available to guests include minibars, room service and rainfall showerheads.
Mercure Santiago Centro offers 142 forms of accommodation with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CLP 8400.00 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CLP 6000 for adults and CLP 6000 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (8019 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Rollaway/extra beds (surcharge)
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: CLP 49000
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CLP 27000.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 6000 for adults and CLP 6000 for children (approximately)
  • Airport shuttle fee: CLP 25000 per vehicle (one way)
  • Self-parking fee: CLP 8400.00 per day
  • Late check-out fee: CLP 49000 (subject to availability)
  • Rollaway bed fee: CLP 27000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Centro Hotel Santiago
Mercure Santiago
Mercure Santiago Centro
Santiago Centro
Caesar Business Hotel Santiago
Caesar Business Santiago Centro Hotel Santiago
Mercure Santiago Centro Hotel
Caesar Business Hotel Santiago
Mercure Santiago Centro Hotel
Mercure Santiago Centro Santiago
Mercure Santiago Centro Hotel Santiago

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 241 out of 626 reviews
5 - Excellent 38%
Rating 4 - Good. 273 out of 626 reviews
4 - Good 44%
Rating 3 - Okay. 78 out of 626 reviews
3 - Okay 12%
Rating 2 - Poor. 20 out of 626 reviews
2 - Poor 3%
Rating 1 - Terrible. 14 out of 626 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property.
Stayed 3 nights in Nov 2019

1/5 Terrible

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I ♥️ the Staff!
✔️Amazing caring staff during the October Riots very close to the Hotel. Truly concerned about our safety and wellbeing. The procedure of keeping us safe in the basement during the scary fighting and looting and teargassing worked perfectly. I was evacuated by the hotel management, all the guests were evacuated to a safe neighborhood. Sometime hope to return to thank the staff, they were wonderful and kept the guests safe. The room and restaurants are good. Thank you, Mercure Hotel.
Stayed 5 nights in Oct 2019

3/5 Okay

Stayed 1 night in Oct 2019

3/5 Okay

ok
Room was ok. Disappointing for the price and what the photos showed.. Shower door leaked, getting the bathroom floor all wet.
Stayed 2 nights in Sep 2019