Park Place Hotels, Houston

"Bad customer service Very dirty Smelled really bad Mold in showers Dirty towels Ants in room Stain and ripped curtains In all 3 of my rooms This hotel needs a whole remodel. Shouldn’t be in business. "

"workspace meet my needs. did not visit pool"

"Amazing stay under the circumstances of Housot/q"

"Lobby is nice, our room was dated, furniture and carpet were worn. Had to ask multiple times to get room vacuumed. "

"I rated this hotel low because there is a thief amongst their cleaning staff. I checked in on 3/6 for the rodeo I placed my LV shades on the desk because we would be gone for the day and they weren't needed. 3/7 I didn't wear my shades because of overcast and just kept my prescription glasses on which had a transitional lens. I never took my shades out of the room. While packing my bags on 3/8 I noticed my shades were missing. I immediately searched the room as well as unpacked my luggage no glasses. I reported my missing item to the front desk and was meant with what felt like an annoyed assist manager. She suggested that I contact Carmen who is the Director of the cleaning staff. I emailed Carmen and explained my situation her response was they looked and didn't see my glasses. While I appreciate the response I never asked for a search to be conducted. My glasses was stolen out of my room. All I'm asking for is reimbursement for my stolen property. I spoke with the director of sales who kept implying that I lost my glasses and they can't a use their staff of stealing. Well they did. My glasses were stolen! He said he asked the staff and they said no. As if anyone will admit to a crime! This is an awful violation!"

"Beautiful hotel. Clean rooms and friendly staff"

"Great view of the city. Walking distance from the mall and restaurants "

"Yes"

"The shuttle was easy."