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"No complaints "

"I had a great experience. They made everything worry free. A shuttle from the train station. Being welcomed into the lounge to check-in in comfort. Being given a welcome drink. Then when the check-in is completed, being escorted to my room. Unheard of where I’m from. The room was exactly what I had hoped and more. The private bath on the patio was such a great treat. I was pretty dead after the last 2 weeks of being on the move and being surrounded by loud tourists. While a quick stay, this was exactly what I needed. The food. I need to make myself perfectly clear, all tasted great. I loved the experience. I will warn my picky NA eaters or people on the spectrum who struggle with textures. The kaiseki meal will likely be a struggle for you. I was fighting for my life XD. But I knew this going in and wanted to do it anyway. I’m very happy I did. My mantra, “They simply will not feed you something that tastes bad.” And they didn’t. I also asked for a drink recommendation and the plum wine and soda went crazy. So good. The staff were all awesome! I made train reservations while I was still in Kyoto and already had my tickets and couldn’t reschedule for reasons. But my train was leaving before the first morning shuttle. They had the shuttle make a special trip just for me nearly an hour early, which I was super appreciative of. All in all a fantastic place. I hope to return on my next trip, and take advantage of the other amenities. The spa looked really nice."

"The rooms were very nice and the beds were heavenly!! The breakfast was okay, but overall the hotel was a wonderful stay in a great location!"

"Everything was clean, lots of restaurants in hotel and in the area, right next to the station, kind staff "

"Great stay and room, would recommend for travellers looking for a ryokan experience."

"Hotel is in a great central location! Close by to Pontocho, Gion and train station. The canal next to the hotel was so beautiful with cherry blossoms and willow trees. Comfy beds and cozy rooms. The breakfast buffet was good also. Note that the hotel's restaurant closes by 3 pm. Would definitely recommend this hotel!"

"The hotel was a beautiful space and we were well looked after. They had a nice selection of toiletries in the lobby"

"Good!"

"Nice hotel with great hot spring amenities. Breakfast and dinner both top notch."