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" I liked the property because it was central and close to amenities. Only downfall was the cleanliness. Cleaners should do deep cleaning. They need to move the furnitures and vacuum the carpet properly. The dust behind the bedside drawers triggered my hay fever and asthma. And also, why does the customer have to pay parking over night? "

"The staff were very kind and tried to do all they could to ensure our honeymoon was great. The food was delicious and they cleaned our room really nicely every day. Sylvester is the man. He’s made us feel very at home!"

"Loved the view Reasonably cleaned room"

"This place is weird. Problem 1: no parking or even a simple place to unload. You have to lug suitcases up a dirt path from an adjacent parking lot where you can’t park during the day without paying $6:50 an hour so if you do the all day bus tour to Milford Sound you would need to pay over $50 but since you leave very early in the morning the meter system can’t work. So there are Parker’s with big tickets on their windows. Two: there is no one at the desk from early evening till Moy and that means anyone off the street can simply walk in. Not even key access to the door, it is just open and there is no staff at all in the mooted, just a camera the desk person in the morning said. Never saw this anywhere in the world in my fifty years of travel. NO STAFF PRESEBT FOR NAYBE TEN HOURS OVERNIGHT. Don’t let your daughters stay here. OK, this is not New York or London, but not OK. Three: the hotel is so concernyabout their bottom line that lights in the bathroom is on literally a 15 second timer so unless you keep waving your hand almost constantly the lights are out while you are in the bathroom. Stay away from this hotel and any others in this chain. "

"Beautiful hotel with stunning views of Queenstown. Incredible staff who make you feel extremely welcome and special. Only complaint is the hotel is currently undergoing major works with construction running during our stay between 7-6pm which was not disclosed when booking. We are quite an easy going couple so wasn’t a big turn off for us but I can imagine for some this would be very problematic and some of the works meant needing to access an alternative entrance up a steep hill. In saying this the hotel did go above and beyond with providing complimentary services. Would recommend this hotel especially once they have finished their works. "

"Excellent hotel choice for 6 nights in Queenstown. Room was clean, gr8 facilities and roomy. Good location. No complaints, just happy."

"Although a little dated, it was perfectly located for walking and exploring the town."

"The front desk was super-helpful and offered wonderful advice on local options. Her name may have been Jessi. It met all of our expectations."

"Really great hotel and staff!"