Indoor pool, open 7 AM to 10:00 PM, pool loungers
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Reviews of Quality Inn & Conference Centre

3 out of 5
Quality Inn & Conference Centre
201 Woodside Drive, Orillia, ON

Reviews

7.8

Good

Rating 10 - Excellent. 303 out of 891 reviews" "
Rating 8 - Good. 335 out of 891 reviews" "
Rating 6 - Okay. 133 out of 891 reviews" "
Rating 4 - Poor. 67 out of 891 reviews" "
Rating 2 - Terrible. 53 out of 891 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Rebekah

Travelled with family and small children
Disliked: Cleanliness
the patio door wasn’t locked when we got there (room on ground floor) discovered the door doesn’t lock at all. had to wait for maintenance to bring a stick to keep inside the door. jt was fixed but i had to wait behind while my family went to the pool because we had already brought our things into the room. neighbors beside us pulled up a picnic table to their patio door where they drank outside all night. very loudly outside our patio door. Overall the staff was nice minus the guy that checked us in- not personable at all, customer service isn’t his thing i guess
Stayed 1 night in May 2024

8/10 Good

Edward, Guelph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. Nice breakfast.
Stayed 1 night in May 2024

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Location is great for a short drive to Casino Rama.
Stayed 1 night in May 2024

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Property conditions & facilities
We initially tried booking with the hotel to request adjoining rooms. The price was $50 more per day than Expedia - we were denied a price match so we booked with Expedia instead. I noted we wanted adjoining rooms in the special requests section of the booking and Expedia accomodated. The rooms are non-smoking, however, our room had a ziplock bag with a rubber band placed over the smoke detector - clearly someone was smoking in it beforehand. Overall the hotel was pretty run down but relatively clean. Could they have done a better job cleaning? Of course, but it wasn't terrible. Some of us went to a show at the casino and returned around midnight. That's when things went downhill - our direct neighbours were screaming and running around outside our patio doors that one of them had overdosed. I don't know if that was true or a hallucination. They were all completely eratic and also clearly on drugs - ripping apart their car contents, jumping into the trunk, then back out to throw everything back in. The police and ambulance arrived around 1AM. The neighbors were back around 6AM continuing in a more subdued nature - still erratic behaviour outside but nothing like a few hours earlier. We were denied any refund or discount since it was a guest and not the hotel causing the disturbance - plus it doesn't happen every night - just sometimes when it's a Friday or Saturday. I'm not kidding that's what they said. I would never recommend - find somewhere else.
Stayed 1 night in May 2024

4/10 Poor

Andrew

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff was amazing, the pool was nice and clean, the arcade was awesome!!! The entire hallway and rooms smelt like cigarette smoke. Food wasn’t very good but over all just felt unsafe. Ambulance and cops showed up two doors down from us. Rooms need updating,
Stayed 1 night in May 2024

8/10 Good

Jessica, Duhamel-Ouest

Travelled with family
Liked: Amenities
Cool pool and renovations !! Arcade was a nice bonus !! Breakfast was a bit bland and basic. a staff was very nice and helpful!
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was older but very clean. There was a bit of mold in the bathroom and the tub had seen better days but otherwise everything else was in good condition. It was nice to have a patio door and have direct access to our vehicle. The staff was lovely. The pool and amenities around the hotel were great for a family. The breakfast was horrible. Everything was burned or overcooked and nothing was restocked. The waffle machine did not work very well. Overall it was convenient and a good place to stay close to everything we needed access to.
Stayed 2 nights in May 2024

8/10 Good

Kaylea

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was wonderful, friendly and helpful. The lobby was inviting and clean, all coffee stations were stocked and clean. The hotel was a great bang for your buck with a pool, and the continental breakfast was awesome! the womens changeroom, washroom by the pool had seen better days but that wasn't due to cleaning, just needs an upgrade /renovation.
Stayed 1 night in May 2024
Response from Melanie Brown on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great 👍
Stayed 1 night in May 2024

4/10 Poor

Jennifer

Stayed 1 night in Feb 2024
Response from Melanie Brown on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to contact us regarding any deficiencies in your stay with us, we would be happy to address these issues with you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great front desk staff! The hotel is showing its age and could stand to be upgraded. It used to have a good restaurant, now it’s a game zone with a few deep fried options for food.
Stayed 1 night in Apr 2024
Response from Melanie Brown on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off.We acknowledge and appreciate that some TLC to a 50 year old building is required and maintenance is ongoing as we strive to keep her flaws to a minimum.We hope to see you again soon!

6/10 Okay

Stacey

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Could be great facility. Rooms were good. Reception good. Staff friendly. But pool and fitness area poorly maintained. Lights out, paint peeling. Not clean.
Stayed 1 night in Apr 2024
Response from Melanie Brown on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We acknowledge and appreciate that some TLC to a 50 year old building is required and maintenance is ongoing as we strive to keep her flaws to a minimum.We hope to see you again in the future.

4/10 Poor

Diane

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Until breakfast it was just about several little things like the ice machine did not work. We paid for 3 people and had one large towel and then some small towels. I asked at the desk if they could call us a cab and they said no but could give me a number to call. Breakfast was a disaster. We go there just after nine and there was several people waiting for food and there was no food and no staff to be found. I don’t mean little food but it was no food not even a coffee. I went to the desk and no apology just ok we will call. I feel that we should be reimbersed for our three breakfasts. In all I thought Quality inn was a good brand name but I will never stay in another one.
Stayed 1 night in Apr 2024
Response from Melanie Brown on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Lorrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some potholes that need to be fixed going into and around the property. Neighbors were noisy when they left in the morning but other than that enjoyed my stay.
Stayed 2 nights in Apr 2024
Response from Melanie Brown on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Brenda

Stayed 1 night in Mar 2024
Response from Melanie Brown on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We are pleased that you enjoyed your stay with us and we hope to see you again soon

8/10 Good

Mandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Unfortunately the hot tub wasn’t working when we stayed. But other than that, it was great. Jeannine at front desk was awesome and the assistant manager (spice girl) Mel B had a good sense of humor !
Stayed 1 night in Mar 2024
Response from Mel B on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off.Also, we apologize for the inconvenience of the hot tub being unavailable during your stay. We are pleased that you enjoyed your stay with us and we hope to see you again soon

10/10 Excellent

noramarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melanie Brown on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We are pleased that you enjoyed your stay with us and we hope to see you again soon

2/10 Terrible

Diane

Stayed 1 night in Mar 2024
Response from Melanie Brown on 10 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to contact us regarding any deficiencies in your stay with us, we would be happy to address these issues with you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Garnet, Sudbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop for a nice room, fun pool and amenities with a good breakfast.
Stayed 1 night in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Tim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place for kids. Great service.
Stayed 2 nights in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
We went for a family night to enjoy the games and pool. Unfortunately the games were closed so we didn’t get to enjoy them. The pool was great.
Stayed 1 night in Mar 2024
Response from Melanie Brown on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, pool is big, good temp, lots of seating around. Awesome arcade and restaurant attached. Got to Walmart in 5 min to get suits and supplies.
Stayed 1 night in Mar 2024
Response from Melanie Brown on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Stewart

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
older hotel in need of some repairs and updates, but clean enough and located close to alot of amenities
Stayed 1 night in Mar 2024
Response from Melanie Brown on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We acknowledge and appreciate that some TLC to a 50 year old building is required and maintenance is ongoing as we strive to keep her flaws to a minimum.We hope you had the opportunity to make use of our large pool and hot tub and we hope to see you again in the future.

2/10 Terrible

Storm

Stayed 1 night in Mar 2024
Response from Melanie Brown on 5 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to contact us regarding any deficiencies in your stay with us, we would be happy to address these issues with you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jasmine

Travelled with family
Liked: Amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off.We are pleased that you enjoyed your stay with us and we hope to see you again soon

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints ...all good !!
Stayed 1 night in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off.We are pleased that you enjoyed your stay with us and we hope to see you again soon

10/10 Excellent

Kathleen

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of stuff to do. Restaurant was expensive for what you got. Arcade was fun, but the bowling was messed up. Pool and hot tub were amazing and the room was clean and very comfortable.
Stayed 3 nights in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Mathieu

Travelled with family
Liked: Staff & service, property conditions & facilities
Good affordable hotel with a pool for the kids, do t come with high expectations, it’s not the Marriott , but we were happy with our stay .
Stayed 1 night in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Bonnie J

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and comfortable. Checkin was easy and quick. The pool and hot tub area were nice and clean. Breakfast was good and lots of selection. The grounds and building are dated/weathered but not terrible. We had fun on the bumper cars and bowling. That area could be a bit more inviting.
Stayed 2 nights in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Mandy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling with a dog can be so stressful sometimes but this trip was great. The facility was accommodating and they have a lot of property behind the hotel where your dog can stretch it's legs.
Stayed 1 night in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Adele

Travelled with family, Travelled with family and small children
Staff was wonderful very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Melanie Brown on 29 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off.We are pleased that you enjoyed your stay with us and we hope to see you again soon

4/10 Poor

Landon

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Melanie Brown on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to contact us regarding any deficiencies in your stay with us, we would be happy to address these issues with you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Tadjana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great, the building needs a facelift
Stayed 1 night in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off.We are pleased that you enjoyed your stay with us and we hope to see you again soon

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off. I will pass it on to them.We are pleased that you enjoyed your stay with us and we hope to see you again soon

8/10 Good

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to comment on your score, we would appreciate any feedback that would help us improve the experience for guests in the future.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
So much fun to be had with the family !! Great price ! Clean rooms We had a great time and will be back again
Stayed 2 nights in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

6/10 Okay

Gayle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall a very comfortable stay
Stayed 2 nights in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to comment on your score, we would appreciate any feedback that would help us improve the experience for guests in the future.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

10/10 Excellent

Andria

Stayed 1 night in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to comment on your score, we would appreciate any feedback regarding what made your experience a 5 so we can improve the experience for guests in the future.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Pamela

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was lots of amenities in the same place
Stayed 1 night in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to comment on your score, we would appreciate any feedback that would help us improve the experience for guests in the future.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

2/10 Terrible

Mike

Stayed 1 night in Feb 2024
Response from Melanie Brown on 28 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to contact us regarding any deficiencies in your stay with us, we would be happy to address these issues with you.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

BARBARA-JEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay
Stayed 2 nights in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

10/10 Excellent

Margrit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we go see a concert at Casino Rama.
Stayed 1 night in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent family day weekend with our family, and 2 dogs, here and it was fantastic! The heated pool, hot tub, games room, breakfast and rooms were amazing! We definitely will return!!
Stayed 1 night in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

10/10 Excellent

BARBARA-JEAN

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Melanie Brown on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.If you would like to comment on your score, we would appreciate any feedback regarding what made your experience a 5 so we can improve the experience for guests in the future.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness
Staff was wonderful. Building is old. Lots of garbage outside of patio doors. Our tv remote would not work. Tv had a spot in the middle of the screen. Breakfast was great.
Stayed 1 night in Feb 2024
Response from Melanie Brown on 16 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Our staff will be pleased to know that their customer service efforts are paying off.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Mark De

Business traveller
Liked: Cleanliness, staff & service, amenities
Biulding and facility is showing its age, could use some maintenance. Not bsd but not worth the money.
Stayed 1 night in Feb 2024
Response from Melanie Brown on 16 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We acknowledge and appreciate that some TLC to a 50 year old building is required and maintenance is ongoing as we strive to keep her flaws to a minimum.We hope you had to opportunity to make use of our large pool and hot tub and we hope to see you again in the future.

8/10 Good

Christine

Front desk staff when I checked in were absolutely fabulous. Made me laugh and took my mind off my headache. We will definitely be back
Stayed 1 night in Feb 2024
Response from Melanie Brown on 16 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we appreciate all of it. Our staff, at every level, try very hard to ensure that guests are happy and comfortable. They will be very pleased that their hard work is paying off and you enjoyed their company.We are pleased that you enjoyed your stay with us and we hope to see you again soon

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the swimming pool. It wasn't too cold.
Stayed 1 night in Feb 2024
Response from Melanie Brown on 16 Feb 2024
Thank you LindaWe are pleased that you enjoyed your time with us.