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"Went in to my room and the air conditioner was not working and the room extremely hot. I called the front desk but nobody answered. Service is terrible"

"It’s a lovely property that met all of our needs. The room was nicely appointed, the food was delicious (dinner and breakfast). "

"As a single traveler I found the hotel sufficient. Single room I had was on the smaller size even though the bathroom was spacious. My room was facing the back of the building so no view what so ever. The highlight was the breakfast at the hotel. Quite a good spread including good coffee and tea. The taxi to the hotel from the airport was 31 euro and took 25 minutes. there is a taxi stand right across the road and the entrance to the metro is 1 minute walk. Pintxos are everywhere which I loved. Overall good hotel in a great location."

"We didn't get to stay here. Missed a train so we missed check in by a day. Our room Was gone for the 2nd day. Had to find another hotel on the fly"

"Nice room, helpful staff and great location. "

"Very nice little hotel in the heart of vibrant Bilbao."

"In the heart of the old city with lots of restaurants close by, and a 4-min walk from the nearesr metro stop. "

"Room was clean, spacious and modern, coffee machine and city view. Excellent breakfast buffet and sensational gym: a lage, well equipped modern training facility. Public transport directly in front of the hotel. Large car parking, although network connection (needed for EV charging) is poor on parking level -4 and definitely needs improvement. Otherwise, the many EV charging spaces are worthless…"

"Terrific location for exploring the Ribera Market, the old town and the modern shopping area. Can walk to the Guggenheim in about 25 mins along the river. Staff were very helpful. Underground public parking available about 150 yds away with a hotel discount. Rooms are well appointed but quite small, but public area is lovely. We enjoyed our stay very much."