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"Its a lovely hotel thestaff are great as well The room was very good plus the 🏋️‍♂️ and sauna where so clean Can't wait to go back again soon"

"Very convenient "

"Loved this hotel and the people! Arrived late from Ireland and they made us right at home. Great breakfast and then walk to the main city and Cathedral area. Stunning city!!! Then off to the Manchester stadium for a souvenir. Then we caught the train in the hotel to York. It was a perfect stay (great food in the bar too)."

"Food orders , Breakfast and dinner food wasn’t the best Breakfast was 4 out of 10 and my meal at dinner was Disappointing brought me the wrong meal first the had to wait and when it came for what I payed it was not good "

"Room was very clean, the windows look out to the offices across the road so you had to keep your blinds closed to preserve your privacy. The table was pushed up against the window so it was not possible to close the curtains. We arrived late, midnight and parked outside the hotel. Free till 7am. I got up and moved to the recommended Anglican Church carpark. Drove there and found out it was graduation day and it was closed (Thought the staff might have known that) parked outside the hotel and paid the £8 for 4 hours (reasonable) went on a bus trip and tried to renew parking, no renewal policy. £25 parking fine (cheaper than London). We had breakfast at the hotel. It was lovely with lots of choice and the staff led by Harry were wonderful. We didnt evening dine there but our friends did and they had nothing but praise. I would definitely stay here again. Great location, great staff and very nice room. I'll research my parking next time. Very much value for money "

"The staff are a mix of fabulous and awful - some were so helpful and efficient and could not do enough but others were rather rude and snappy. The whole place needs a bit of TLC - wonderful beautiful building with some fabulous public rooms, statues and artwork but needs a good clean for example cobwebs and dust everywhere, chipped and peeling paint. The outside area is filthy - get a jetwash and clean it down - cushions on outside furniture yuck. The outside area in the second building near the function room had about 20 bags of dog poo in a bird bath and against a wall - no idea why but bit off putting to sit near. Bed was really comfortable and clean but lots cobwebs around windows and in wardrobe, coffee stains down the wall, two bulbs out in room, paper peeling off wall in big area. Breakfast was okay - very clean and tidy and cooked food looked great - the other areas ie fruit, cereals and bread/pastries not so great. Food from bar and restaurant was lovely and drinks were great - bar area really nice and great staff. This place could be fabulous but the manager/owners need to go and stay like a guest to see the issues - go round the hotel with a customer's eye and silly faults could be fixed. I would not stay here again as there are so many other options in Chester - real shame would love to see this hotel at its best."

"Excellent hotel. Comfortable rooms and good gym. "

"Very good value....friendly and efficient. "

"Had a one night stay before our flight. Room was clean and spacious. Staff were friendly and helpful. We phoned for pickup from station but it took some to arrive, had to phone twice before bus picked us up, driver had unexpected pickups,wasnt his fault but didnt help our wait. Breakfast was buffet,good enough choices,saw a few guests having a wait for cups. We went out for dinner so can't comment on that, overall we had a good stay at a good price so would definitely recommend."