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Guest reviews

4.2 out of 5 Very good
704 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationTanjung Benoa Beach1 min walk
Popular LocationTanjung Benoa10 min walk
Popular LocationMoon Cot Sari Turtle Farm19 min walk
AirportDenpasar (DPS-Ngurah Rai Intl.)21 min drive

Choose dates to view prices

  • Deluxe Room, 2 Single Beds (Garden Wing)

    Room amenities

    • 42 sq m
    • Sleeps 4
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds (Garden Wing)
  • Deluxe Room, 2 Single Beds (Pool Side, Garden Wing)

    Room amenities

    • 42 sq m
    • Sleeps 4
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds (Pool Side, Garden Wing)
  • Family Room, Multiple Beds (Garden Wing)

    3.8/5 guest room rating

    Room amenities

    • 54 sq m
    • Sleeps 4
    • 1 King Bed, 1 Single Bunk Bed and 1 Double Sofa Bed
    More detailsFamily Room, Multiple Beds (Garden Wing)
  • Deluxe Room, 1 King Bed (1 King Bed, Pool Side, Garden Wing)

    4/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (1 King Bed, Pool Side, Garden Wing)
  • Villa, 1 Bedroom (Private Pool Beach Wing)

    5/5 guest room rating

    Room amenities

    • 210 sq m
    • Sleeps 4
    • 1 King Bed
    More detailsVilla, 1 Bedroom (Private Pool Beach Wing)
  • Beach Cabana, Beach Wing, Room, 1 Double Bed, Garden View

    Room amenities

    • 49 sq m
    • Sleeps 3
    • 1 Double Bed
    More detailsBeach Cabana, Beach Wing, Room, 1 Double Bed, Garden View
  • Beach Cabana, Beach Wing, Room, 1 King Bed, Ocean View

    Room amenities

    • Sleeps 3
    More detailsBeach Cabana, Beach Wing, Room, 1 King Bed, Ocean View
  • Room, 1 King Bed, Terrace (Tropical,1 King Bed, Beach Wing)

    4.5/5 guest room rating

    Room amenities

    • 44 sq m
    • Sleeps 4
    • 1 King Bed
    More detailsRoom, 1 King Bed, Terrace (Tropical,1 King Bed, Beach Wing)
  • Deluxe Room, 1 King Bed (Garden Wing)

    3.9/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 4
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed (Garden Wing)
  • Room, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)

    5/5 guest room rating

    Room amenities

    • 44 sq m
    • Sleeps 4
    • 2 Single Beds
    More detailsRoom, 2 Single Beds, Terrace (Tropical Terrace Beach Wing)
4.2
Very good
5 - Excellent
312
4 - Good
284
3 - Okay
77
2 - Poor
20
1 - Terrible
11

4.2/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Travelled with partner, Travelled with group
Happy face iconLiked: Staff & service
I like that it is near the beach. The rooms were spacious. I love the bathtub. What i didnt like is there were insects in the room as its near the beach. Travellers who love nature won't mind the insects i guess. Haha.
Stayed 3 nights in Oct 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Memories
We travelled as a party of 5, 3 adults & 2 children (7 & 5). We stayed from the 27th December to the 10th January. What an amazing hotel & holiday. The rooms are just like the pictures and the place is even more amazing in real life. We always had plenty to do as the hotel has lots to offer. The swimming pools were great and not to crowded which was lovely. No worry about sun beds as there is plentiful. We booked to attend the "New Years Eve Party (Hogmanay for us Scots). This was am amazing package and the entertainment from start to finish was worth every penny. We definitely started the new year off with a bang. All the staff were kind, friendly and very helpful, which makes this hotel definitely 5 star to us. We will definitely be back again, once we have saved up for the flights :) :)
Stayed 12 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
very good, friendly staff and really enjoyable location
Stayed 3 nights in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but check-in is truly abysmal
We really love this place, and would always choose to stay here for a few nights whenever we come to Bali. The staff are friendly, the atmosphere is chill, it's close to lots of beach activities and has a wonderful pool for kids of all ages. A really nice place to stay. But, all that comes at a cost. Checking in at this hotel is always, always terrible. Worse than terrible. They have, at various different times: completely lost our reservation, totally forgotten to pick us up from the airport, and refused the included breakfast for one kid in our party but not the others. There is always confusion between the hotel and the online booking sites as to whether you actually have a reservation, and if you don't bring your own paperwork to check in, you are in real trouble. We tried actually phoning the hotel from Australia before arriving this last time and it didn't help one bit. Also, it seems they have very weird rules at different times for when someone is a child or an adult. To book a room, it's 18. For included breakfast, it's 17. For dinner, I think it's 15. Unless it's a buffet, then I think it's 13. There is no consistency or reason involved here; it's entirely arbitrary. Just choosing "breakfasts included" for your online booking will not work. We usually expect to spend an hour just checking in. It's seriously awful. But after all that, it really is a lovely place to stay. Just budget a couple of days to recover.
Stayed 5 nights in Jan 2020

4/5 Good

Happy face iconLiked: Staff & service, property conditions & facilities
The staff and the service in the hotel was amazing. Everyone very kind and helpful, prompt to any needs. All the amenities well looked after. Clean room, pool. Very good food, specially breakfast. Good options to eat in as well. Just a little expensive which makes you consider having dinner outside the hotel. Not ideal when you have kids. The hotel lacks room with comfortable beds for children and infants. A family of 4 if not allocated on the bigger rooms will have to share the bed with a child. Kids pool is very shallow .40mts and bigger pools over 1.20mts, so bigger children must have inflatable toys and be supervised. I’d definitely return though considering location and facilities. Walk distance from many restaurants, supermarket and easy location for cheap transport.
Stayed 11 nights in Dec 2019