- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good, friendly staff and really enjoyable location
You can change or cancel this stay if plans change. Because flexibility matters.
Located in Nusa Dua, Novotel Bali Benoa is on a private beach. The area's natural beauty can be seen at Tanjung Benoa and Nusa Dua Beach, while Bali Nusa Dua Theater and Garuda Wisnu Kencana Cultural Park are cultural highlights. Travelling with kids? Consider Waterbom Bali and Moon Cot Sari Turtle Farm.
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The check in was hard, it took for ever for someone to check in. We waited for almost 30 minutes to check in!! The biggest shock that came was on reaching the rooms!! This hotel was booked for it is beach view and direct access. But when we reached the room we were in for a ruse shock. The entire rooms are on the other side of the side with absolutely no beach access or view. We had 3 rooms, in two rooms the air conditioning was even functional. It took 20 calls and 4 hours for these guys to change rooms. The toilet in the rooms were filthy, The linen were old and soiled. No towels. When we asked for the duty manager, the guy never bothered to come online but sent a some crony. Only when we threatened to leave and demanded a full refund did they acted but it took them over 4 hours!! Hotels.com is useless when it comes to handling these situations. Makepmytrip or other portal act quickly as they have a working and efficient call center / hepline