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Overview of Mercure Bali Nusa Dua

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  • Superior Double Room, 1 Double Bed, Garden View

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 1 Double Bed
    More details
  • Superior Twin Room, 2 Single Beds, Pool View

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 2 Single Beds
    More details
  • Superior Double Room, 1 Double Bed, Pool View

    3.8/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Room, 2 Single Beds, Terrace, Pool View

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 2 Single Beds
    More details
  • Deluxe Double Room, 1 Double Bed, Terrace, Pool View

    5/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 1 Double Bed
    More details
  • Deluxe Room, 2 Single Beds, Terrace, View

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 2 Single Beds
    More details
  • Junior Suite, 1 Double Bed with Sofa bed

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 4
    • 1 Double Bed and 1 Double Sofa Bed
    More details
  • Superior Twin Room, 2 Single Beds, Garden View

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 2 Single Beds
    More details
  • Deluxe Double Room, 1 Double Bed, Terrace, Garden View

    4.2/5 guest room rating

    Room amenities

    • 24 sq m
    • Sleeps 3
    • 1 Double Bed
    More details
3.8
Good
Rating 5 - Excellent. 58 out of 229 reviews
5 - Excellent 25%
Rating 4 - Good. 104 out of 229 reviews
4 - Good 45%
Rating 3 - Okay. 32 out of 229 reviews
3 - Okay 14%
Rating 2 - Poor. 26 out of 229 reviews
2 - Poor 11%
Rating 1 - Terrible. 9 out of 229 reviews
1 - Terrible 4%

3.8/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

3/5 Okay

Happy face iconLiked: Staff & service
Staff were very nice and very polite. Food at restaurant very good. Beach shuttle needs to run more often. Need fans in reception and restaurant. Linens not new or very white anymore. May even say look dirty. 1 hour wait and 3 calls to change dirty pillow at 10.30pm. Breakfast offerings not replenished very well. No juice glasses on 3 out of 4 times. No milk 2 out of 3, and asked for bowl for cereal 3 times and am still waiting. 1 hour wait for pool towel on more than one occassion.
Stayed 4 nights in Dec 2019

3/5 Okay

Travelled with partner
Happy face iconLiked: Amenities, property conditions & facilities
Sad face IconDisliked: Staff & service
The hotel itself is very nice and the property is Immaculate. However the staff service is very poor. A lot of the staff don’t speak very good English so ordering was an ordeal every time. Just waiting to give your order could take Up to 15 minutes sometimes and that is with lots of staff walking around seemingly doing nothing. Room service was a total joke, you would put your please make up room sign on the door and the staff would be on your floor when u left the room at 10am. You would return home at 5pm and the room Wouldn’t be touched and then at 6pm when u are relaxing or getting ready they would knock and ask if they could make up the room, I’ve been all over the world and never seen room service come at 6pm. The hotel prices are expensive for Bali and are pretty much Australian prices without the service or quality of Australia. Overall the hotel is a lovely place and good location but staff training over all areas are needed. The staff are smiley and friendly But service skills are extremely lacking. Wouldn’t advise people to stay here but we had a good time overall.
Stayed 11 nights in Dec 2019

3/5 Okay

Stayed 3 nights in Dec 2019

2/5 Poor

Sad face IconDisliked: Cleanliness, property conditions & facilities, room comfort
The room was very small and there wasn't a separate bathroom. The sink wad next to the bed. Alot of noise from doors banging and the hallways were dirty. We had paid for 7 nights but checked out after 3 nights.
Stayed 7 nights in Dec 2019

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