Courtyard by Marriott Bali Nusa Dua Resort

The check-in process was very disappointing. They did not greet us upon arrival, did not help us with our luggage and didn't even bother to show us the way to the front desk. When we got to the front desk, they had told me that no breakfast was purchased for our rooms. I told them that I had proof of purchase and when I reached to get it they stated that it was a system error and that I did purchase it after all without looking at my proof of purchase. I had also requested for an early check-in months in advance but this request was not fulfilled and my family was forced into a temporary room for 4 and half hours. The rooms were not sound proof either, you can hear people walking pass your room and people talking in other rooms. The first day we had breakfast, my family and I were approached by staff advising that we had to pay as we didn't purchase breakfast for our stay. I stated that we had purchased it and to contact the front desk to confirm. They never came back to us, we had to go to them to confirm and they said it was all good. This was a very humiliating experience for us. The pool was also not completely cleaned. They only had one cleaner cleaning the pool daily. There were leaves on the pool and some stones under water. They were also lacking pool side chairs. To add to this, one of the bath robes provided was completely filthy and had poo stains. Forcing us to call them to request for clean ones. Being a Marriott member, I expected better.