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"Nice place and good pricing "

"Excellent food, customer service, and overall experience."

"The location was excellent. The hotel has a connected pathway to the station building so it easy to move around even on rainy days. Convenience stores, coffee shops, dining options were all within walking distance. The hotel room and toilet was spacious, amenities were sufficient also. I had a comfortable stay here."

"The staff was friendly and accommodating. The room was simple, but comfortable. The shower pressure was great. The Japanese breakfast was filling and had good options. We enjoyed our stay."

"Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room."

"great!!"

"虫が室内でも多かった。"

"The stay was peaceful and the staff are very kind to us. We had half-board and food was also very good. "