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"Absolutely incredible! The staff was very friendly and the onsens were relaxing. We didn't realize there was a shiatsu massage chair in the room. That was a definite bonus. We went for the junior suite, which was a bit of a splurge, but worth every penny. I would definitely recommend the upgrade. "

"Staying here was a great experience. Relaxing in our private onsen while looking out at the mountain and city was stunning. Our other favorite part was the dinner - our server was so amazing with us and compliments to the chef for preparing the delicious food. As foreigners, it was our first time trying some of these foods, and we enjoyed most of it. Thank you!"

"This resort has an amazing location with a gorgeous view of Lake Hibara and Mt. Bandai, and the Five Colored Ponds. Their staff members are very formal and friendly and has a great restaurant buffet. The rooms and building itself are in okay condition with some scuffs and stains, but overall an excellent place with a very unique gift store with great items like food, snacks, and gifts. The traditional Japanese room is very nice"

"Our stay was great but we need to contact hotel because we left some shoes behind. Can the hotel please email me?"

"Clean room, amenities, massage chair, suite-like room, futuristic Toyo toilet, TV in each room, two beds, spacious bathroom, the whole package. I stayed for three nights in the Luxury suite. It was worth it. They have three restaurants in the hotel. The Zao Ropeway is 5 to 10 minutes away. You can by your gondola tickets at the front desk at a discounted price. Location wise, you are literally near the slopes. The bus terminal is a 7 to 10 minute walk."

"everything is good, only a little more effort in keeping rooms clean will be fantastic. Not meaning room is dirty, but there is dust accumulated on lamps and corners......"

"We were very grateful for the cleanliness of the room! We had a room with a private bathroom, and both the sleeping area and the bathroom was very clean. Futon beds were comfortable and warm. Extremely friendly staff, kind and genuinely helpful. We loved our relaxing stay. Thank you so much to the staff!"

"Lovely room"

"Very recommed"