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Sheraton Brooklyn New York Hotel

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Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Overview of Sheraton Brooklyn New York Hotel

Sheraton Brooklyn New York Hotel

4 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Business services
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
228 Duffield Street, Brooklyn, NY, 11201

Explore the area

  • Popular LocationBarclays Center Brooklyn16 min walk
  • Popular LocationWall Street6 min drive
  • Popular LocationBrooklyn Bridge13 min drive
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)46 min drive

Choose dates to view prices

About this area

Brooklyn

Located in Brooklyn's Downtown Brooklyn neighbourhood, Sheraton Brooklyn New York Hotel is in the city centre and near the airport. Brooklyn Bridge and One World Trade Center are notable landmarks, and the area's natural beauty can be seen at Brooklyn Bridge Park and Prospect Park. Looking to enjoy an event or a game? See what's going on at Barclays Center Brooklyn or Madison Square Garden. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails. Guests appreciate the hotel's convenience for public transportation: Jay St. - Tech Station is 3 minutes on foot and Hoyt St. Station is 3 minutes.

What's nearby

  • Barclays Center Brooklyn - 16 min walk
  • Wall Street - 6 min drive
  • Brooklyn Bridge - 13 min drive
  • Battery Park - 14 min drive
  • One World Trade Center - 15 min drive

Getting around

  • Jay St. - Tech Station - 3 min walk
  • Brooklyn Flatbush Avenue Station - 13 min walk
  • John F. Kennedy International Airport (JFK) - 46 min drive

Restaurants

  • Avere — 1 min walk
  • Yaso Tangbao - 3 min walk
  • Circa Brewing Co. - 3 min walk
  • La Defense - 4 min walk
  • Palmer's - 4 min walk

About this property

Sheraton Brooklyn New York Hotel

4-star Brooklyn hotel in Downtown Brooklyn, near Barclays Center Brooklyn
Along with a restaurant, this smoke-free hotel has a bar/lounge and WiFi in public areas. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 321 rooms offer comforts such as pillowtop beds and down comforters, plus iPod docking stations and LCD TVs with cable channels. Other amenities available to guests include WiFi, wired Internet and first-run films.
Sheraton Brooklyn New York Hotel offers 321 forms of accommodation with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. 42-inch LCD televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

This Brooklyn hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 14.95 per 24-hour period), Wired Internet (surcharge)

Parking and public transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shower

Entertainment

  • 42-inch LCD TV
  • TV channels
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets stay for free
Dogs and cats welcome
1 per room (up to 40 lbs/18 kg)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel
Sheraton Hotel Brooklyn New York
Sheraton Brooklyn New York
Sheraton Brooklyn New York Hotel Hotel
Sheraton Brooklyn New York Hotel Brooklyn
Sheraton Brooklyn New York Hotel Hotel Brooklyn

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 373 out of 970 reviews
5 - Excellent 38%
Rating 4 - Good. 325 out of 970 reviews
4 - Good 34%
Rating 3 - Okay. 131 out of 970 reviews
3 - Okay 14%
Rating 2 - Poor. 72 out of 970 reviews
2 - Poor 7%
Rating 1 - Terrible. 69 out of 970 reviews
1 - Terrible 7%

4.2/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Worst service
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While the room itself was fine and the hotel was clean, we had some issues during our stay. When we called to get a clarification about who needed to be present during check-in, the staff member was snippy with us. During our actual check-in, we weren't warned that the elevators needed keycards to run. In fact the first night we were there, they didn't need key cards and you could see where the sign were removed. We were surprised then on our second night, when the elevator didn't move. When it did go, a staff member was on the floor it went to and let us know the key card was needed. For the rest of our stay, the key card readers worked intermittently and we got stuck on an elevator as the key card wouldn't work. It was really frustrating to not be warned of the elevators key cards, but even worse for them not to work. The only benefits were the rooms were decently soundproof and the rooms were clean and tidy when we arrived.
Stayed 4 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. There was a slight issue with the elevator key. The gym was closed for a couple of days during my stay. It gets pretty loud with music at night due to the rooftop? There was a homeless hotel right beside Sheraton. I occasionally witnessed people shouting and arguing. Starbucks is closed and WIFI was a paid service. They do not have a laundry service.
Stayed 9 nights in Jul 2021

2/5 Poor

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Positive - located in downtown Brooklyn near many shops and restaurants. Negatives— everything else. The elevator was broken. At one point all of the room keys stopped working. The front desk staff were no where to be found. The property smelled of marijuana. Would not recommend!
Stayed 2 nights in Jul 2021

1/5 Terrible

Liked: Cleanliness
Disliked: Staff & service
Nil. I booked a regular king room. They gave me a accessible room. I hat the room. I was told no rooms is available. I want a full refund.
Stayed 1 night in Jul 2021